photos and clip art won't print

[conniemac]

Version: 2008 Operating System: Mac OS X 10.4 (Tiger) Processor: Power PC Neither photos nor clip art are printing on my document. I have them as inline as suggested on earlier help items, and have followed everything as usual - but no photos! Help

 

[CyberTaz]

Are both Office (12.2.4) & OS X (10.4.11) fully updated? Have you checked
the printer mfr's web site for an updated driver?

Do the images display in Print Preview? How about the Quick Preview in the
Print dialog or if you click the button to view the document in Apple's
Preview app? Do they show up if tou create a PDF?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[mysci]

I feel your pain on this. I've tried and tried to explain a similar problem to support, but I keep getting a response that does not address the issue. I am wondering if they have tried to reproduce it before replying.

Does your work have section breaks in it? My problem arrises when I have inline images or graphs in a document with section breaks anywhere in the document. The section breaks are not around the images. If I take the section breaks out of the document, the problem goes away.

It is extremely annoying. I would like to print certain pages at a time, but the images won't print unless I print the entire document or remove the section breaks. It is really strange. For this particular document, the section breaks are there to separate some landscape pages from some portrait pages.

Does any of this apply to your situation? If so, try removing the section breaks and it will likely work for you.

 

[CyberTaz]

Not an issue here as the OP stated the images are In Line with Text. What
you're referring to is floating images (those with some form of Text Wrap
applied). Using text wrapping effectively removes the images from the
content layer of the document & places them in the Draw layer. Sections
really don't have much to do with it unless there is some corruption.

Section breaks can corrupt & result in the graphic content within failing to
print. That would explain why removing the section breaks enabled printing
the graphics. Any time there are images in a document which contains section
breaks the breaks are "around" the images -- an image has to be in one
section or another whether it's In Line or not. If the image is In Line it
is in the same section as the line of text in which it appears. Floating
images, OTOH, can appear in one section but actually be anchored to a
paragraph in a different section. If the anchor paragraph isn't included in
the selection the graphic won't print.

Without specific insights it's difficult to speculate as to exactly what
factors may have been working against you. Objects in a linear flow of text
can be very difficult to control even when everything is going well. The
fact is, however, there are quite a few variables that can make it
exceedingly difficult to manage them. This web page along with the links at
the bottom of it may provide some useful information:

http://word.mvps.org/Mac/PagesInWord.html

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[conniemac]

Downloaded update to printer driver. Now I can't print at all.

Are both Office (12.2.4) & OS X (10.4.11) fully updated? Have you checked

 

[CyberTaz]

Repair Disk Permissions using Apple's Disk Utility app & restart your Mac.
If you have further difficulties contact the printer mfr's support to see
how to go about reinstalling the printer.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

Didn't we have this one last week?

That's working as designed in Word...

The pictures and graphs and things are stored in the OLE Container at the
far end of the document.

Unless your print selection contains the section break that formats the
pages concerned, the pictures won't print because they're not "there".

As Bob pointed out, a Word document file has no pages in it: the pages are
"made up" at output time. Until the pages have been made up, Word does not
know whether any given graphic is to be printed or not. If you print just a
range of pages, Word has not assigned the page numbers and thus, has no way
of knowing whether to print its pictures...

Hope this helps

I feel your pain on this. I've tried and tried to explain a similar problem
to support, but I keep getting a response that does not address the issue. I
am wondering if they have tried to reproduce it before replying.

Does your work have section breaks in it? My problem arrises when I have
inline images or graphs in a document with section breaks anywhere in the
document. The section breaks are not around the images. If I take the
section breaks out of the document, the problem goes away.

It is extremely annoying. I would like to print certain pages at a time, but
the images won't print unless I print the entire document or remove the
section breaks. It is really strange. For this particular document, the
section breaks are there to separate some landscape pages from some portrait
pages.

Does any of this apply to your situation? If so, try removing the section
breaks and it will likely work for you.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[conniemac]

I did try eliminating the section breaks and then the pictures reappeared. However, I really need the section break! Otherwise my numbers are all thrown off.

I feel your pain on this. I've tried and tried to explain a similar problem to support, but I keep getting a response that does not address the issue. I am wondering if they have tried to reproduce it before replying.

 

[John McGhie]

Hi Connie:

The "Help Desk" wouldn't have a clue You have to know Word "at the bit
level" to understand what's going on here.

The key to it is that a Word document is a set of nested containers, like a
set of Russian Dolls.

All of the "pictures" are in one of the containers. That container is below
the final section break, at the bottom of the document where you can't see
it. If your print range does not include the final section break, Word has
no idea that a picture is required.

It's a bug in the Word design. Once you know about it, you can work around
it.

Cheers

I feel your pain on this. I've tried and tried to explain a similar problem
to support, but I keep getting a response that does not address the issue. I
am wondering if they have tried to reproduce it before replying.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[mysci]

I understand. I still can't seem to communicate what is going on well enough for support to understand. This was never an issue in Word 2004. It has only appeared in 2008. When you removed the section breaks, were you able to print a page at a time with the images appearing? I've always been able to print images whether or not the breaks are present. I just have to print the entire document. If I use a page range, they won't print. Again, not an issue in Word 2004....

Bob or John, would it be possible for me to send you screen video of the problem? Perhaps that would help.

Thanks

 

[conniemac]

My page #s were outside of the margins and it took me a while to find how to get them back inside. One of the dangers of getting an update and not knowing what you are doing. So far as the graphics were concerned, when I printed the entire package (with breaks) they did re appear. But it is a nuisance not to print sections with #s.

 

[John_McGhie_[MVP]]

I don't see how a screen video would help:

I know what's happening. I know you can't do this in Word 2008.

I know it doesn't work

Sorry...

I understand. I still can't seem to communicate what is going on well enough
for support to understand. This was never an issue in Word 2004. It has only
appeared in 2008. When you removed the section breaks, were you able to print
a page at a time with the images appearing? I've always been able to print
images whether or not the breaks are present. I just have to print the entire
document. If I use a page range, they won't print. Again, not an issue in
Word 2004....

Bob or John, would it be possible for me to send you screen video of the
problem? Perhaps that would help.

Thanks

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[mysci]

OK. Thank-you kindly for your help. I will drop the subject.

I must say, however, this is very frustrating. Based on your replies, it is absolutely clear that you and your colleges do not understand what I'm talking about. Even the links you provide don't address the issue. I don't understand what has changed between Office 2004 and Office 2008 that makes this particular issue so different?

Thanks again and one last question. Is this the only outlet for Word 2008 support?

 

[John_McGhie_[MVP]]

No, this is not the only avenue for Word support. But most of the others
are simply stealing content from here.

You "could" ring Microsoft and pay for a Support Consultation. But I
wouldn't waste my money, if I were you. If you get lucky, the Support
Person will ask us: if you don't, they will have you re-install your entire
computer.

If they ask us, we can tell them "Sorry: Word 2008 can't do that!"

Cheers

OK. Thank-you kindly for your help. I will drop the subject.

I must say, however, this is very frustrating. Based on your replies, it is
absolutely clear that you and your colleges do not understand what I'm talking
about. Even the links you provide don't address the issue. I don't
understand what has changed between Office 2004 and Office 2008 that makes
this particular issue so different?

Thanks again and one last question. Is this the only outlet for Word 2008
support?

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[Patty Winter]

You "could" ring Microsoft and pay for a Support Consultation. But I
wouldn't waste my money, if I were you. If you get lucky, the Support
Person will ask us: if you don't, they will have you re-install your entire
computer.

If they ask us, we can tell them "Sorry: Word 2008 can't do that!"

John, you mentioned earlier in this thread that:

---------
All of the "pictures" are in one of the containers. That container is below
the final section break, at the bottom of the document where you can't see
it. If your print range does not include the final section break, Word has
no idea that a picture is required.
---------

Would it work for these folks to make a copy of the full document and
delete the pages they don't want to print EXCEPT the final page of the
document, then print from that? In other words, they would print the
pages they want plus one extra, but not have to print the whole thing.
Would retaining the final page keep the information that Word needs to
print all the pictures earlier in the document?

Short of that, I'd suggest that folks find a co-worker who's still
running Word 2004 and print the desired pages from their computer. ;-)


Patty

 

[John_McGhie_[MVP]]

Hi Patty:

Yes, that would certainly save a lot of paper and ink.

There is a question-mark in my mind: you need to make sure you do not delete
any of the references to the pictures.

But that should work fine

Cheers

John, you mentioned earlier in this thread that:

---------
All of the "pictures" are in one of the containers. That container is below
the final section break, at the bottom of the document where you can't see
it. If your print range does not include the final section break, Word has
no idea that a picture is required.
---------

Would it work for these folks to make a copy of the full document and
delete the pages they don't want to print EXCEPT the final page of the
document, then print from that? In other words, they would print the
pages they want plus one extra, but not have to print the whole thing.
Would retaining the final page keep the information that Word needs to
print all the pictures earlier in the document?

Short of that, I'd suggest that folks find a co-worker who's still
running Word 2004 and print the desired pages from their computer. ;-)


Patty

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]