Picture Manager killed by unwanted "trial" software

B

Bob O

Yet another posting of the problem with an UNWANTED Microsoft Access trial
causing Picture Manager features to become deactivated. As has been posted
before by others, I PURCHASED a full copy of Office Small Business, and my
desktop manufacturer installed a trial of Access which I never even went
into....not interested. Once the trail date expired, I get a nice annoying
pop up when trying to use picture manager (a product I do use often) saying
that my trail of access has expired and the only option is to purchase (of
course) I could live with that if it popped up only when I went into access
(never) but it also does the same in picture manager, along with killing all
menu features. I've posted this again in hopes that SOMEONE has the answer
or can send a link to the mysterious files that may fix it. Most of the
posts end up with a discussion of Microsoft's non existent support or
suggestions that Office needs to be uninstalled and reinstalled . Not good
options either way, but less so when the software was installed by the PC
maker. I have called and E-Mailed Microsoft and was pointed back to the same
location(s) where it gave wonderful instructions on how to purchase and
activate trial software. I DON'T WANT ACCESS...I WANT PICTURE MANAGER TO
WORK. Any help, please??
 
D

DL

A trial version of Access installed?
Most unusual, do you not mean a trial version of Office was installed?

Have you uninstalled any trial version?
 
B

Bob O

DL,
I'm guessing it's an Office PRO trial that is giving me the problem. I
have a purchased copy of Office Small Business. The reason I mention Access
is that when the "Activation Wizard" pops up telling me that my trial program
expired, I have a list with Word, Excel, PowerPoint, Access, Outlook and
Publisher. The two columns say "your current edition" and "Microsoft Office
Professional 2007". The only thing that is not checked is Access in the "my
current version" column and it says Trial. Also, when I go into Access (and
alas Picture Manager) I get the same dialog box. I would be merrily on my
way if there were a start menu program that specifically said remove trial
software or remove access trial. I just don't see that, and after the time I
have put into setting up the Office Software I actually purchased, I don't
want to go through a messy/time consuming reinstall. Plus being the OEM
version from HP I don't have the CDs handy and would rather not mess with the
restore option I'd be more inclined to do what I need to do if I had
requested the trial, but I have no, and never did, interest in Access.
Thanks for the response. Bob
 
D

DL

If you have the trial version installed, and you failed to remove this prior
to installing, via Add/Remove dialogue you have a problem.

If its possible to uninstlall via add/remove do so, you will likely have to
repair your Office SB edition.
You *will need* your OEM office cd's if you dont have them, obtain them from
HP.

I wouldnt reccomend attemting to uninstall untill you have these cd's
There is an MS kb article on manual removal of the trial version
 
B

Bob O

I'm not sure as far as what was installed first. I'm guessing this is just
Office Pro with everything but access activated (and a trail timer installed
somewhere) so it must have been installed at the same time. I'm going to
check the kb, but I guess you just uninstall Accees via the Control panel by
placing an X next to it's entry?!? I DO wish they would just have a remove
trail section in Control Panel, OH well.
I'll have to go back to HP for the Cds before I try this. Hopefully
they wont tell me to go to the restore partition to reinstall Office. I've
never been to confident in this method.
Man this is frustrating (and you will hear screams from wherever you
may live) if I lose any Office settings/customizations I have worked on for
the past Months for a trial I never wanted. Also, I have read some of the
other posts where people went through this mess and still couldn't get
Picture Manager to work, and that's all I want
One thread included a person that received two files from tech support
that seemed to be a fix, but never posted how to get them (only the MS tech
support number, been there done that) If anyone has that solution handy that
would help the number of folks who seem to be having the same problem.
Thanks DL.
 
N

nebisu

Specifically see post #13 - the fix works like a charm. I've been reading
the message boards for a couple of weeks now looking for a solution to this
very irritating problem. I'm surprised Microsoft is taking so long to post
an official update.

It was great to see that I wasn't the only one with this problem. thanks!
 
B

Bob O

Thank you Garfield-n-Odie, All
I have been back and forth and back and forth and so on with MS and HP
(my PC manufacturer, and they were both saying I had to call the other. I'm
amazed at the number of people who have posted this issue for Months, and it
seems to be finally "worked around" and hopefully a patch will fix this for
those who are having this problem, and going forward. I'll try to get this
to some of the others forums that I have found while pulling my hair out on
this issue. Thanks again.
 
G

garfield-n-odie [MVP]

I don't think it's that many people... my guess is just the same three
or four people whining incessantly all over the internet.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Picture Manager in Office 2007 SBE 1
Picture Manager tools not working 10
2007 Student Trial Version and Picture Manager 0
Office 2007 Trial 4
MS Office Picture Manager - Activation Issue 0
Office 2007 Trial 2
picture manager activation 25
Picture Manager disappeared... 8

Top