Pictures not displaying in PC versions of Word

[Ming Hsu]

When I paste pictures into Word 2004 for Mac, it would display fine for me.
But when I send the document to people using Windows, they would get a
placeholder for the image, and a mysterious LZW compression message saying
that the image can't be displayed. The image is replaced by a red X.

I've seen several messages online about this, but they all deal with Windows
-> Mac. Whereas I have the problem with Mac -> Windows.

I have deleted all of the addons such as PDF Maker, which I've hear causes
such problems. But I'm still getting the same errors.

Thanks in advance,

Ming Hsu

 

[mmmmark]

When I paste pictures into Word 2004 for Mac, it would display fine for me.
But when I send the document to people using Windows, they would get a
placeholder for the image, and a mysterious LZW compression message saying
that the image can't be displayed. The image is replaced by a red X.

I've seen several messages online about this, but they all deal with Windows
-> Mac. Whereas I have the problem with Mac -> Windows.

I have deleted all of the addons such as PDF Maker, which I've hear causes
such problems. But I'm still getting the same errors.

Thanks in advance,

Ming Hsu

Pasting pictures into a document isn't the best strategy. Instead, try
picking the menu INSERT \ Picture \ From File to insert your images.
Hopefully that will solve your problem. Report back if it doesn't.

Keep in mind that you will need to have the images on your hard drive.
Therefore, if you were previously copying them from somewhere else, you will
need to first save them to your hard drive, THEN insert them as indicated
above.

Regards,
-Mark

 

[CyberTaz]

Hi Ming-

It sounds like you are dealing with TIFF images or possibly jpeg files
(prepared in PhotoShop, perhaps?) and LZW compression _should not_ be the
problem even though that's what the error message refers to. More likely it
is that the LZW compression was applied using Macintosh Byte Order, in which
case the files cannot be 'read' by a Windows system.

Depending on which email client you use, you may be able to avoid the
problem in the program's preferences. In Entourage Prefs, go to the Mail &
News>Compose page and set the following:

Encode for: = Any Computer (AppleDouble) *or* Windows (MIME/Base 64)
Compression: = None
Append file name extensions = Checked

If using Apple's Mail program go to Edit>Attachments>Always Send Windows
Friendly Attachments should be Checked

Other clients I can't comment on.

If that doesn't help, the images will probably have to be processed again
using No Compression or a compression algorithm compatible with Windows and
the current images replaced with the new versions.

Any future docs should be emailed to Windows users using the settings above
even if the correct steps are followed when the images are processed/saved.
Otherwise the email software's compression of the files may still render the
images useless.

HTH |:>)

When I paste pictures into Word 2004 for Mac, it would display fine for me.
But when I send the document to people using Windows, they would get a
placeholder for the image, and a mysterious LZW compression message saying
that the image can't be displayed. The image is replaced by a red X.

I've seen several messages online about this, but they all deal with Windows
-> Mac. Whereas I have the problem with Mac -> Windows.

I have deleted all of the addons such as PDF Maker, which I've hear causes
such problems. But I'm still getting the same errors.

Thanks in advance,

Ming Hsu

-- (e-mail address removed)

 

[Tim Murray]

It sounds like you are dealing with TIFF images or possibly jpeg files
(prepared in PhotoShop, perhaps?) and LZW compression _should not_ be the
problem even though that's what the error message refers to. More likely it
is that the LZW compression was applied using Macintosh Byte Order, in which
case the files cannot be 'read' by a Windows system.

I've been using Mac byte order + LZW in TIFFs for years and have never had a
problem where Windows would not use them.

 

[Ming Hsu]

Hi, thanks for the reply. I checked that the sending preferences were the
same as what you suggested, but it still didn't work.

The image was copied from a pdf file outputted from Mathematica (which
is viewable in PC). I opened the pdf file in Preview and copied and
pasted a graph from it into Word. So maybe Preview is the culprit by
compressing the picture.

Ming Hsu