Pictures Show Only Sometimes

[c mateland]

My issue:
Some graphics, using IMG tags, do not show in some html email and in
others they do show. Why is that, and what can be done to fix it?

Incidents:
An email with an html IMG graphic tag is sent to my POP3 address as
well as a web-based email addres (Yahoo, Hotmail, and others). The
picture displays in all web-based emails, but I get the red X in
Outlook (POP3). It's as if Outlook prevents the image from showing,
only producing the image placeholder and red X. The IMG tag source
code in the Outlook email is correct. In fact, when I forward that
same email from Outlook to any web-based email address, the picture
shows correctly there. Just in Outlook, it won't show correctly.

Details:

The IMG tag is simple html...
<IMG height=269 alt="x" src="http://tinyurl.com/3yf5lz" width=268>

Outlook 2003 SP2

This issue occurs also in Outlook Express.

Graphics using the same tag appear normal when sent to me from other
places such as spam and other ads. This email that Outlook prevents
the graphic from showing and its html coding orignated from being
composed and sent from web-based email such as Yahoo and Hotmail. (But
the original html coding is still the same when it arrives to Outlook
when looking at the source code.)

I don't know how to create an html email within Outlook using the IMG
tag and send it as a test. I can only paste a picture into the body,
which then codes it as a CID source, not an IMG tag.

I tried searching the archives first, but didn't find a solution in
the first x number of hits. Sorry if this has been previously
answered.

Thank you very much.

 

[c mateland]

Resolved, for the most part.

But I still ask how to create an html email from Outlook where I can
paste a picture CID as well as use an IMG tag (I want both in the
same email so POP3 and Webmail will display the graphic, which must/
can use CID. And I want Yahoo Groups archival to display the graphic,
which must use IMG tags.) Should I start a new thread? Thank you.

FWIW, I'm sharing my closed-issue documentation below.

My issue:
Some graphics, using IMG tags, do not show in some html email and in
others they do show.

Incidents:
An email with an html IMG graphic tag is sent to my POP3 address as
well as a web-based email address (Yahoo, Hotmail, and others). The
picture displays in all web-based emails, but I get the red X in
Outlook (POP3). It's as if Outlook prevents the image from showing,
only producing the image placeholder and red X. The IMG tag source
code in the Outlook email is correct. In fact, when I forward that
same email from Outlook to any web-based email address, the picture
shows correctly there. Just in Outlook, it won't show correctly.

The IMG tag is simple html...
<IMG height=269 alt="x" src="http://tinyurl.com/3yf5lz" width=268>

Cause:
The graphic link within the IMG tag is hosted in a members-only
location on the Web. The graphic appears correctly in Web email for
all members because the Web browser reads a cookie that allows access
and navigation to the link. Outlook does not read such cookies and
therefore cannot gain access to the graphic on the Web.

Conclusions and validation:

1. In Outlook, membership-only graphic Web links in IMG tags do not
display regardless if logged in as a member or not, whereas public
links may always display correctly in Outlook regardless of
membership and login status.

A. I referenced a members-only graphic in an IMG tag, logged the
member in on the Web, and Outlook did not display the graphic.
B. I referenced a public graphic in an IMG tag, such as the Google
logo, and Outlook showed the graphic correctly.

2. Unlike Outlook, Web email can display the graphic if, and only if,
the member is currently logged in on the Web because of the cookie
system, which a browser uses and Outlook doesn't.

A. I referenced the members-only graphic in an IMG tag, sent it to a
Web-based email account who was not a member, and the graphic did not
display.
B. I made that account a member, logged him into the club, and
rechecked the same email, and the graphic then displayed in Web-based
email.
C. I logged the member back out but kept him logged into his email,
and it still displayed because they are both Yahoo and share the same
login cookie (graphic is in Yahoo Groups and email is in Yahoo Mail.)
D. I logged the member out of the group and email, removed the
cookies, and sent the same email to a Hotmail account, which does not
share the Yahoo cookie, and the graphic in Hotmail did not display
correctly.
E. I logged a non-member into Yahoo email and the graphic did not
display in Hotmail email.
F. I logged a member into Yahoo email then logged him out, did NOT
clear cookies or cache, and the graphic did not display in Hotmail
email.
G. I logged the member into Yahoo email, kept him logged in and the
graphic did display in Hotmail email correctly.
H. I logged the member out of Yahoo email, and the graphic did not
display in Hotmail. I then logged him back into Yahoo and the graphic
did display in Hotmail.


3. Although Hotmail does not share the Yahoo cookie to gain access,
Yahoo checks the established cookie for login status when access is
attempted from an outside source.

A. I kept the member logged in and while the graphic appeared in
Hotmail, I deleted all Yahoo cookies. Upon refresh, the graphic did
not appear in Hotmail.

Solution:
1. Do not reference member-only graphics in IMG tags in email then
send to non-members or members who may not be logged in when viewing
the email. Copy such images to public locations and reference to that
address.
2. Or alert member readers in email that the image is viewable only
from Web email or via a Web link you include in the email directly or
as part of the image code. Or also include a pasted copy of the
graphic in the body for POP3 viewers.

 

[James]

Why not try Send Pictures from the Internet on Format menu?

 

[c mateland]

How? It's already checked, so how to I insert what picture I want sent
from what site?

 

[Michelle]

I am have a similar issue. I am using a third-party software that insert
signatures with an image into Outlook. We wrote an HTML code having the src
point to the image on our network. The image will appear when composing the
email, then a red X replaces the image when I checked the Sent folder.

I checked the properties of the image and it points to the proper location,
but when I View Source, it refernces to src="cid:077062220@20052008-09E2".

Do you know what the CID is and how I can get rid of it?

Thanks,