Hi Ken!
My comments are inline with yours...
Ken said:
Bill - really appreciate the help. Let me describe further, because I am not
sure I can implement your suggestions.
I have 3 email accounts set up in Entourage (personal POP mail, original
work POP acct, and a new work Exchange account). The problem I get is
immediately when I select the Calendar icon (upper left of the Entourage
screen). I do not have a choice which Calendar to choose, but I am thinking
it is going to my local calendar.
My OWA calendar only has a two entries...ones I moved from my local
Entourage calendar to test my new Exchange account.
That keeps the problem simplistic. Good to know.
What I was trying to do was to take my iCal events (I had been using iCal,
and now with Exchange want to use my Exchange calendar), and move those
events into my Entourage calendar (local or Exchange...I figured I could
copy events from the local Calendar to the Exchange Calendar manually if I
needed to).
Indeed. You can also choose to sync iCal with any single calendar in
Entourage (your local calendar or your Exchange calendar). Some folks
like to have both and will copy between the local and Exchange calendars
to keep them "synchronized".
To do the move from iCal to my Entourage calendar, I selected the Calendar
sync from Entourage sync services, and asked it to merge (oops...too late
for your advice from below). In looking in OWA, it doesn't look like any
events made it over.
I only suggest not to use merge just to keep extra variables out of the
mix. I'm a firm believer in having just one place to trust and then
syncing everything from that one place. In my case, I "trust" Entourage
and it is the only place where I make changes. Everything else gets its
information from Entourage.
I have sync services turned off now, and turned off notifications, but still
get the freeze described below.
As a possible contributor to this, I run Spanning Sync to sync my Google
calendar to iCal. I will be getting rid of this now that we are on Exchange.
Probably not the culprit.
Regarding creating a new Identity...I am unclear on what to do (as I have
not created new identities before.) I assume from what you wrote that I
could create a test Identity...can you create this with the same Exchange
account info? When you mention syncing, do you mean between the Exchange
server and Entourage? Or between the original and newly created identity? If
there is some other "sync" beyond the two I know about (i.e., "Sync
Services" and syncing with Exchange or a POP server), where would I find it?
Sorry for all the questions.
Creating a new identity simply means you're starting Entourage from
scratch (no accounts, no data) but preserving your old information
separately just in case you want to return to it. This helps rule out
whether or not corruption is affecting your current identity.
In Entourage select Switch Identity... from the Entourage menu and
create a new identity. Note that your current identity is probably
called "Main Identity" and you can switch back to this any time you wish.
In your new identity set up just your Exchange account. Since it's an
Exchange account it will sync with your Exchange Server (it doesn't
download and delete like your POP account). Then enable syncing with
iCal. If everything works correctly then you can probably ascertain that
your old identity has some level of corruption. You can try a rebuild or
advanced rebuild using the database utility but if that still fails then
you may want to consider exporting your mail to an archive file from
your old identity, switching to your new identity and importing. It's
time consuming, depending on the amount of data you have, but once
complete then your problem is removed.
Hope this helps!
--
bill
William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <
http://entourage.mvps.org/>
Entourage Help Blog <
http://blog.entourage.mvps.org/>
