Please help!

B

Bryan Tang

I got a pop-up titled "Cannot acquire CSP" whenever I open an office
application under WindowsXP Professional (such as Word2000 and Outlook2000).
A menu item belongs to an add-on program was disappeared. Did anyone know
why this will happen?
 
M

Mike Williams [MVP]

Bryan said:
I got a pop-up titled "Cannot acquire CSP" whenever I open an office
application under WindowsXP Professional (such as Word2000 and
Outlook2000). A menu item belongs to an add-on program was
disappeared. Did anyone know why this will happen?

Perhaps you've left something behind when deleting an add-in program. Check
under Tools > Templates & ADd-ins for any likely references, and also in
Control Panel > Add/Remove Programs.
--

Mike Williams - Office MVP
http://www.mvps.org/

Please respond in the same thread on this newsgroup. Make sure you
include details of your application and Windows versions, plus any
service pack updates.

Do not mail to me directly without invitation - you have a choice of
getting ignored or billed for my time. Most questions can be answered
by reading recent NG posts, checking the MVPS web FAQs or searching the
relevant Google archive e.g.
http://groups.google.com/groups?group=microsoft.public.word.spelling.grammar
 
B

Bryan Tang

Thanks for your kindly reply.

I didn't deleting anything. It is a brand new computer just used for a few
days.

"Mike Williams [MVP]" <mikew@[removeme]mvps.org> ¦b¶l¥ó
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Bryan said:
I got a pop-up titled "Cannot acquire CSP" whenever I open an office
application under WindowsXP Professional (such as Word2000 and
Outlook2000). A menu item belongs to an add-on program was
disappeared. Did anyone know why this will happen?

Perhaps you've left something behind when deleting an add-in program. Check
under Tools > Templates & ADd-ins for any likely references, and also in
Control Panel > Add/Remove Programs.
--

Mike Williams - Office MVP
http://www.mvps.org/

Please respond in the same thread on this newsgroup. Make sure you
include details of your application and Windows versions, plus any
service pack updates.

Do not mail to me directly without invitation - you have a choice of
getting ignored or billed for my time. Most questions can be answered
by reading recent NG posts, checking the MVPS web FAQs or searching the
relevant Google archive e.g.
http://groups.google.com/groups?group=microsoft.public.word.spelling.grammar
 
M

Mike Williams [MVP]

Bryan said:
Thanks for your kindly reply.

I didn't deleting anything. It is a brand new computer just used for
a few days.

Did you try any of my suggestions? The add-in might be something installed
by the OEM (was Office preinstalled?)

Mike Williams - Office MVP
http://www.mvps.org/

Please respond in the same thread on this newsgroup. Make sure you
include details of your application and Windows versions, plus any
service pack updates.

Do not mail to me directly without invitation - you have a choice of
getting ignored or billed for my time. Most questions can be answered
by reading recent NG posts, checking the MVPS web FAQs or searching the
relevant Google archive e.g.
http://groups.google.com/groups?group=microsoft.public.word.spelling.grammar
 

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