Please - need help - Word to PDF troubles

[Teresa]

I posted this yesterday but no one replied. Sorry, it's a long post, but I
think it's clear and I could really use help. Thanks very much.

Trouble converting several (but not all) Word documents to PDF. I’ve tried
this from PDFMaker within Word, and from Adobe Acrobat 8 Professional.
Following describes my troubles with a 5.5 Mb, 125-page Word document.

From PDFMaker within Word: At the beginning of the conversion there is a
dialog box that says, “This document may take a substantial time to convert.
PDFMaker can speed up the conversion by turning off tagging but the PDF file
so created would not have accessibility features. Do you want PDFMaker to
turn off tagging for this document?â€

If I say YES (turn off tagging), there is a PDF output but all my chapter
bookmarks link to the end of the chapter rather than the beginning. Not a big
deal, and I can fix it in the PDF, but I wish it didn’t require any
post-processing.

If I say NO (do not turn off tagging for this document), whether I make the
PDF from PDF Maker in Word, or from Adobe Acrobat, the job stalls somewhere
during “Creating Cross-reference and TOC links.†Word generates the,
“Microsoft Word has encountered a problem and needs to close. We are sorry
for the inconvenience.†message, and the next time I open the file, I need to
save the Repaired version.

I “send†the problem to Microsoft Windows Error Reporting, and it returns a
page that says, “An update is available for your Microsoft Office System
product. This cumulative update fixes many of the problems customers have
reported to us through the problem reporting system.†My employer updates all
our software as they see fit, and I cannot get this update.

Is it a memory problem? I’m running Windows XP Professional Version 2002
Service Pack 2 (Microsoft Word 2002 [10.6826.6825] SP3) and Adobe Acrobat 8
Professional. I have an AMD Athlon 64x2 Dual processor, 2.00 GHz, with 960 MB
of RAM.

 

[Henk57]

Adobe 8 is pretty stable, and your memory should be enough to avoid the
problems you experience. It may be that Word 2002 is the culprit which
is less stable that 2003. Also, particular embedded pictures (Notably
older versions of Visio I know of) cause conversion problems.
I suggest to check your conversion settings. Only tick in [Bookmarks]
what is relevant. The level shows a number, and clicking this opens a
dropdown menu so you can adjust as appropriate. Tags are for device
readers and if you dont need them best to switch them off. In the
[Word] tab, uncheck the advanced tagging option.
HTH - Henk

I posted this yesterday but no one replied. Sorry, it's a long post, but
I
think it's clear and I could really use help. Thanks very much.

Trouble converting several (but not all) Word documents to PDF. I’ve
tried
this from PDFMaker within Word, and from Adobe Acrobat 8 Professional.

Following describes my troubles with a 5.5 Mb, 125-page Word document.

From PDFMaker within Word: At the beginning of the conversion there is
a
dialog box that says, “This document may take a substantial time to
convert.
PDFMaker can speed up the conversion by turning off tagging but the PDF
file
so created would not have accessibility features. Do you want PDFMaker
to
turn off tagging for this document?â€

If I say YES (turn off tagging), there is a PDF output but all my
chapter
bookmarks link to the end of the chapter rather than the beginning. Not
a big
deal, and I can fix it in the PDF, but I wish it didn’t require any
post-processing.

If I say NO (do not turn off tagging for this document), whether I make
the
PDF from PDF Maker in Word, or from Adobe Acrobat, the job stalls
somewhere
during “Creating Cross-reference and TOC links.†Word generates
the,
“Microsoft Word has encountered a problem and needs to close. We are
sorry
for the inconvenience.†message, and the next time I open the file, I
need to
save the Repaired version.

I “send†the problem to Microsoft Windows Error Reporting, and it
returns a
page that says, “An update is available for your Microsoft Office
System
product. This cumulative update fixes many of the problems customers
have
reported to us through the problem reporting system.†My employer
updates all
our software as they see fit, and I cannot get this update.

Is it a memory problem? I’m running Windows XP Professional Version
2002
Service Pack 2 (Microsoft Word 2002 [10.6826.6825] SP3) and Adobe
Acrobat 8
Professional. I have an AMD Athlon 64x2 Dual processor, 2.00 GHz, with
960 MB
of RAM.

 

[Teresa]

Henk, thank you very much for your response. I checked the AdobePDF
conversion settings in Word and everything was already as you described. I
will now take your response in hand and approach our (cash strapped) MIS
department and ask for Word 2003. Wish me luck.

Thanks again,
Teresa

Adobe 8 is pretty stable, and your memory should be enough to avoid the
problems you experience. It may be that Word 2002 is the culprit which
is less stable that 2003. Also, particular embedded pictures (Notably
older versions of Visio I know of) cause conversion problems.
I suggest to check your conversion settings. Only tick in [Bookmarks]
what is relevant. The level shows a number, and clicking this opens a
dropdown menu so you can adjust as appropriate. Tags are for device
readers and if you dont need them best to switch them off. In the
[Word] tab, uncheck the advanced tagging option.
HTH - Henk

I posted this yesterday but no one replied. Sorry, it's a long post, but
I
think it's clear and I could really use help. Thanks very much.

Trouble converting several (but not all) Word documents to PDF. I’ve
tried
this from PDFMaker within Word, and from Adobe Acrobat 8 Professional.

Following describes my troubles with a 5.5 Mb, 125-page Word document.

From PDFMaker within Word: At the beginning of the conversion there is
a
dialog box that says, “This document may take a substantial time to
convert.
PDFMaker can speed up the conversion by turning off tagging but the PDF
file
so created would not have accessibility features. Do you want PDFMaker
to
turn off tagging for this document?â€Â

If I say YES (turn off tagging), there is a PDF output but all my
chapter
bookmarks link to the end of the chapter rather than the beginning. Not
a big
deal, and I can fix it in the PDF, but I wish it didn’t require any
post-processing.

If I say NO (do not turn off tagging for this document), whether I make
the
PDF from PDF Maker in Word, or from Adobe Acrobat, the job stalls
somewhere
during “Creating Cross-reference and TOC links.†Word generates
the,
“Microsoft Word has encountered a problem and needs to close. We are
sorry
for the inconvenience.†message, and the next time I open the file, I
need to
save the Repaired version.

I “send†the problem to Microsoft Windows Error Reporting, and it
returns a
page that says, “An update is available for your Microsoft Office
System
product. This cumulative update fixes many of the problems customers
have
reported to us through the problem reporting system.†My employer
updates all
our software as they see fit, and I cannot get this update.

Is it a memory problem? I’m running Windows XP Professional Version
2002
Service Pack 2 (Microsoft Word 2002 [10.6826.6825] SP3) and Adobe
Acrobat 8
Professional. I have an AMD Athlon 64x2 Dual processor, 2.00 GHz, with
960 MB
of RAM.

 

[Teresa]

Hi Henk - I just read a posting with a link to Microsoft instructions on
installing an MS Office Compatibility Pack
(http://support.microsoft.com/default.aspx/kb/923505). Do you think this will
help my situation, or should I stay the course on getting an update to Word
2003?

Thanks very much,
Teresa

Adobe 8 is pretty stable, and your memory should be enough to avoid the
problems you experience. It may be that Word 2002 is the culprit which
is less stable that 2003. Also, particular embedded pictures (Notably
older versions of Visio I know of) cause conversion problems.
I suggest to check your conversion settings. Only tick in [Bookmarks]
what is relevant. The level shows a number, and clicking this opens a
dropdown menu so you can adjust as appropriate. Tags are for device
readers and if you dont need them best to switch them off. In the
[Word] tab, uncheck the advanced tagging option.
HTH - Henk

I posted this yesterday but no one replied. Sorry, it's a long post, but
I
think it's clear and I could really use help. Thanks very much.

Trouble converting several (but not all) Word documents to PDF. I’ve
tried
this from PDFMaker within Word, and from Adobe Acrobat 8 Professional.

Following describes my troubles with a 5.5 Mb, 125-page Word document.

From PDFMaker within Word: At the beginning of the conversion there is
a
dialog box that says, “This document may take a substantial time to
convert.
PDFMaker can speed up the conversion by turning off tagging but the PDF
file
so created would not have accessibility features. Do you want PDFMaker
to
turn off tagging for this document?â€Â

If I say YES (turn off tagging), there is a PDF output but all my
chapter
bookmarks link to the end of the chapter rather than the beginning. Not
a big
deal, and I can fix it in the PDF, but I wish it didn’t require any
post-processing.

If I say NO (do not turn off tagging for this document), whether I make
the
PDF from PDF Maker in Word, or from Adobe Acrobat, the job stalls
somewhere
during “Creating Cross-reference and TOC links.†Word generates
the,
“Microsoft Word has encountered a problem and needs to close. We are
sorry
for the inconvenience.†message, and the next time I open the file, I
need to
save the Repaired version.

I “send†the problem to Microsoft Windows Error Reporting, and it
returns a
page that says, “An update is available for your Microsoft Office
System
product. This cumulative update fixes many of the problems customers
have
reported to us through the problem reporting system.†My employer
updates all
our software as they see fit, and I cannot get this update.

Is it a memory problem? I’m running Windows XP Professional Version
2002
Service Pack 2 (Microsoft Word 2002 [10.6826.6825] SP3) and Adobe
Acrobat 8
Professional. I have an AMD Athlon 64x2 Dual processor, 2.00 GHz, with
960 MB
of RAM.

 

[Henk57]

I wldnt know. Word 2003 is definitely more stable than 2002.
I am unsure whether I cld help, but if you want I can have a look at y
file, and see whether I can get it converted. Use a file upload servic
like yousendit.com and send a download link to prosupport [at
gmail.com.
Henk

Hi Henk - I just read a posting with a link to Microsoft instructions o

installing an MS Office Compatibility Pack
(http://support.microsoft.com/default.aspx/kb/923505). Do you thin
this will
help my situation, or should I stay the course on getting an update t
Word
2003?

Thanks very much,
Teresa

:
-

Adobe 8 is pretty stable, and your memory should be enough to avoi
the
problems you experience. It may be that Word 2002 is the culpri
which
is less stable that 2003. Also, particular embedded picture
(Notably
older versions of Visio I know of) cause conversion problems.
I suggest to check your conversion settings. Only tick i
[Bookmarks]
what is relevant. The level shows a number, and clicking this open
a
dropdown menu so you can adjust as appropriate. Tags are for device
readers and if you dont need them best to switch them off. In the
[Word] tab, uncheck the advanced tagging option.
HTH - Henk


Teresa;2354296 Wrote: -
I posted this yesterday but no one replied. Sorry, it's a long post
but
I
think it's clear and I could really use help. Thanks very much.

Trouble converting several (but not all) Word documents to PDF
I’ve
tried
this from PDFMaker within Word, and from Adobe Acrobat
Professional.

Following describes my troubles with a 5.5 Mb, 125-page Wor
document.

From PDFMaker within Word: At the beginning of the conversion ther
is
a
dialog box that says, “This document may take a substantia
time to
convert.
PDFMaker can speed up the conversion by turning off tagging but th
PDF
file
so created would not have accessibility features. Do you wan
PDFMaker
to
turn off tagging for this document?â€Â

If I say YES (turn off tagging), there is a PDF output but all my
chapter
bookmarks link to the end of the chapter rather than the beginning
Not
a big
deal, and I can fix it in the PDF, but I wish it didn’
require any
post-processing.

If I say NO (do not turn off tagging for this document), whether
make
the
PDF from PDF Maker in Word, or from Adobe Acrobat, the job stalls
somewhere
during “Creating Cross-reference and TOC links.†Wor
generates
the,
“Microsoft Word has encountered a problem and needs to close.
We are
sorry
for the inconvenience.†message, and the next time I open th
file, I
need to
save the Repaired version.

I “send†the problem to Microsoft Windows Erro
Reporting, and it
returns a
page that says, “An update is available for your Microsof
Office
System
product. This cumulative update fixes many of the problems customers
have
reported to us through the problem reporting system.†M
employer
updates all
our software as they see fit, and I cannot get this update.

Is it a memory problem? I’m running Windows XP Professiona
Version
2002
Service Pack 2 (Microsoft Word 2002 [10.6826.6825] SP3) and Adobe
Acrobat 8
Professional. I have an AMD Athlon 64x2 Dual processor, 2.00 GHz
with
960 MB
of RAM.-

 

[Teresa]

Thank you, Henk. I actually sent the file to a friend with Word 2003, and she
was able to make the PDF with no problems. So, I think you are right, and to
save time, I should just convince my employer to buy Word 2003.

Thank you for your help.
Teresa

I wldnt know. Word 2003 is definitely more stable than 2002.
I am unsure whether I cld help, but if you want I can have a look at yr
file, and see whether I can get it converted. Use a file upload service
like yousendit.com and send a download link to prosupport [at]
gmail.com.
Henk

Hi Henk - I just read a posting with a link to Microsoft instructions on

installing an MS Office Compatibility Pack
(http://support.microsoft.com/default.aspx/kb/923505). Do you think
this will
help my situation, or should I stay the course on getting an update to
Word
2003?

Thanks very much,
Teresa

:
-

Adobe 8 is pretty stable, and your memory should be enough to avoid
the
problems you experience. It may be that Word 2002 is the culprit
which
is less stable that 2003. Also, particular embedded pictures
(Notably
older versions of Visio I know of) cause conversion problems.
I suggest to check your conversion settings. Only tick in
[Bookmarks]
what is relevant. The level shows a number, and clicking this opens
a
dropdown menu so you can adjust as appropriate. Tags are for device
readers and if you dont need them best to switch them off. In the
[Word] tab, uncheck the advanced tagging option.
HTH - Henk


Teresa;2354296 Wrote: -
I posted this yesterday but no one replied. Sorry, it's a long post,
but
I
think it's clear and I could really use help. Thanks very much.

Trouble converting several (but not all) Word documents to PDF.
I’ve
tried
this from PDFMaker within Word, and from Adobe Acrobat 8
Professional.

Following describes my troubles with a 5.5 Mb, 125-page Word
document.

From PDFMaker within Word: At the beginning of the conversion there
is
a
dialog box that says, “This document may take a substantial
time to
convert.
PDFMaker can speed up the conversion by turning off tagging but the
PDF
file
so created would not have accessibility features. Do you want
PDFMaker
to
turn off tagging for this document?â€ÂÂ

If I say YES (turn off tagging), there is a PDF output but all my
chapter
bookmarks link to the end of the chapter rather than the beginning.
Not
a big
deal, and I can fix it in the PDF, but I wish it didn’t
require any
post-processing.

If I say NO (do not turn off tagging for this document), whether I
make
the
PDF from PDF Maker in Word, or from Adobe Acrobat, the job stalls
somewhere
during “Creating Cross-reference and TOC links.†Word
generates
the,
“Microsoft Word has encountered a problem and needs to close.
We are
sorry
for the inconvenience.†message, and the next time I open the
file, I
need to
save the Repaired version.

I “send†the problem to Microsoft Windows Error
Reporting, and it
returns a
page that says, “An update is available for your Microsoft
Office
System
product. This cumulative update fixes many of the problems customers
have
reported to us through the problem reporting system.†My
employer
updates all
our software as they see fit, and I cannot get this update.

Is it a memory problem? I’m running Windows XP Professional
Version
2002
Service Pack 2 (Microsoft Word 2002 [10.6826.6825] SP3) and Adobe
Acrobat 8
Professional. I have an AMD Athlon 64x2 Dual processor, 2.00 GHz,
with
960 MB
of RAM.-