M
Matt Kennedy
In summary
==========
Some time back one of our administrators entered a resource in our
enterprise resource pool with the wrong email address. Today a PM assigned an
issue to this user. When the Issue Alert email came back undeliverable we
realized that the email address was wrong. I have tried EVERYTHING to correct
the email address in the Project-related Sharepoint sites to no avail. This
is a big problem because the user is not receiving alerts. Details of my
efforts so far to solve this follow:
First try to correct
=============
I went in to the Enterprise Resource Pool and corrected the email address
and saved. I then went into PWA > Admin > Users... to verify the change took
and could see that it was now correct in the PWA user account as well. I then
went to Manage Sharepoint Sites, selected the site and did a "synchronize"
from the menu. To verify this worked I went to Manage Sharepoint Sites >
selected the site > Go to Site Administration > View information about site
users.... and was surprised to see that his email was still wrong there.
Second try to correct
===============
Maybe he needs to be deleted from the site first....So I went to Manage
Sharepoint Sites > Selected the site > Go to Site Administration > Manage
Users....checked his user name in the list and then clicked Remove Selected
User. To verify he was gone I went back to Go to Site Administration > View
information about site users.... and could see that he was gone. OK so far...
Once again I went to Manage Sharepoint Sites, selected the site and then did
a "synchronize" again from the menu. To verify this worked I went to Manage
Sharepoint Sites > Selected the site > Go to Site Administration > View
information about site users.... and was again surprised to see that he was
back as I had expected but his email was still wrong!
Third try to correct
==============
Maybe it is because he has an issue assigned...Next I re-assigned the two
issues he had been assigned to, deleted him again, and re-synchronized again
and once again he returned with the wrong/old email!
Fourth and final try to correct
===================
Hmm...maybe he needs to be deleted from every project-related sharepoint
site he is in... Finally, as a last ditch effort, I deleted the user from
every single site including Public Documents using: Manage Sharepoint Sites >
Selected the site > Go to Site Administration > Manage Users....checked user
name and then Remove Selected User. This user no longer existed on any site.
I then synchronized just one site and checked and sure enough he was back on
that site...you guessed it with the old email address. HELP!
Any thoughts??? Thanks a million!
-Matt
==========
Some time back one of our administrators entered a resource in our
enterprise resource pool with the wrong email address. Today a PM assigned an
issue to this user. When the Issue Alert email came back undeliverable we
realized that the email address was wrong. I have tried EVERYTHING to correct
the email address in the Project-related Sharepoint sites to no avail. This
is a big problem because the user is not receiving alerts. Details of my
efforts so far to solve this follow:
First try to correct
=============
I went in to the Enterprise Resource Pool and corrected the email address
and saved. I then went into PWA > Admin > Users... to verify the change took
and could see that it was now correct in the PWA user account as well. I then
went to Manage Sharepoint Sites, selected the site and did a "synchronize"
from the menu. To verify this worked I went to Manage Sharepoint Sites >
selected the site > Go to Site Administration > View information about site
users.... and was surprised to see that his email was still wrong there.
Second try to correct
===============
Maybe he needs to be deleted from the site first....So I went to Manage
Sharepoint Sites > Selected the site > Go to Site Administration > Manage
Users....checked his user name in the list and then clicked Remove Selected
User. To verify he was gone I went back to Go to Site Administration > View
information about site users.... and could see that he was gone. OK so far...
Once again I went to Manage Sharepoint Sites, selected the site and then did
a "synchronize" again from the menu. To verify this worked I went to Manage
Sharepoint Sites > Selected the site > Go to Site Administration > View
information about site users.... and was again surprised to see that he was
back as I had expected but his email was still wrong!
Third try to correct
==============
Maybe it is because he has an issue assigned...Next I re-assigned the two
issues he had been assigned to, deleted him again, and re-synchronized again
and once again he returned with the wrong/old email!
Fourth and final try to correct
===================
Hmm...maybe he needs to be deleted from every project-related sharepoint
site he is in... Finally, as a last ditch effort, I deleted the user from
every single site including Public Documents using: Manage Sharepoint Sites >
Selected the site > Go to Site Administration > Manage Users....checked user
name and then Remove Selected User. This user no longer existed on any site.
I then synchronized just one site and checked and sure enough he was back on
that site...you guessed it with the old email address. HELP!
Any thoughts??? Thanks a million!
-Matt