PM - PWA task updates not working properly.

[Mark Byington]

I have a PM who went to the 'Updates' PWA screen to update logged hours from
his team members. He accepted all tasks and pressed the 'update' button.
The Project Prof 2003 project launched, and the updates seemed to be applied,
the project was saved, he closed out of Proj Pro and pressed to OK button in
PWA.

Problem! - the tasks now appear in the 'Updates' page with a little red flag
in the indicator column. When it's moused over, the message says that the
updates were applied successfully, but the tasks were not saved with the
Project file.

He has tried this numerous times with the same result. The tasks in
question never go away from the Updates page in PWA, however the home page no
longer indicates that updates are required.

Is this a known problem? How can he get them clear from his updates screen?
We are baffled.

 

[Mark Byington]

Nevermind! Turned out to be a 'spooler' error. It just took a LOOOONNNGG
time for the error to appear....like 30 minutes! Once we knoe what it
was...we could take error correction.

 

[Joel P.]

One major cause of the red flag is the MS-Project spooler in the background
not yet completing. This spooler processes updates int he background to give
the interface an appearance of being more responsive.

I'm just guessing what caused your delay, but one cause (out of many) of
pending errors in the spooler is if a resource has been inactived. Udates
can't properly all be applied. Accept time from users before inactivating
them.

Joel P.