I've now had an update from BT. They have now a number of other users
experiencing the same issue. They think it is a problem with the Yahoo
server so have "raised a ticket" for it to be investigated.
David
"David Patterson" wrote in message
Thank you. Firstly, I do not have IMAP interface with BT Yahoo so I do not
see any of BT Yahoo's folders in Outlook unless I go into its webmail. It
is a POP access. I always have the webmail open and scan it before I
download anything. This is how I picked up that BT Yahoo has now begun to
action the DELEte command from Outlook by moving the items from the BT Yahoo
Inbox to the BT Yahoo Trash folder. All I can repeat, ad nauseam, is that
for years the items have been completely removed from the BT server. That
suddenly changed from the 26th August.
I think from what you are saying is that the problem is with BT so when they
contact me again tomorrow I hope that they may have some idea as to what has
happened.
David.
"VanguardLH" wrote in message
David said:
I have Outlook 2010 and my e-mail provider is BT Yahoo. I have always had
Outlook configured to remove items from the server after they have
downloaded and this has worked perfectly well for years. From Friday 26th
August after downloading e-mails they are not being removed from the BT
Yahoo server. Instead they are transferred from the BT Yahoo Inbox to the
BT Yahoo Trash file. I have checked my Outlook Account Settings and they
are still as they were. I have set up a new Outlook Profile and that has
the same result after downloading.
The only thing that I have changed is the location of my .pst file.
Because
I upgraded a few months ago, the .pst file stayed in Users - AppData -
Local
and I have now moved it to the Outlook Files folder in My Documents. I
have
a PC and a Laptop so have set the .pst in Outlook Files to be shared so I
can pick up that folder no matter whether I use my laptop or PC in the
house. But I did that on Wednesday night and the downloading issue was
not
there on Thursday (and the same downloading issue also happens if I use my
laptop).
BT has checked and its technicians are puzzled. They are looking into it
further.
Has anyone heard of this happening elsewhere? Could a Microsoft update
have
made some Registry change which has caused the issue to happen?
David
A POP client can only send the DELEte command to request the server to
remove an item by its UID from your mailbox. POP only understands the
concept of a mailbox. There are no folders in a POP mailbox. POP has
no folder commands. Any folders that are presented in the web interface
to your e-mail account are solely created by that webmail interface. A
POP client can only access the mailbox (which is the Inbox folder
presented by the webmail interface).
For most webmail services, deleting an item from its Inbox (which is the
mailbox that your POP client can access) means moving it into their
Trash folder. So, from your description, Yahoo is behaving correctly.
If deleting an Inbox item used to make the item disappear (not get moved
by the server from your Inbox to the Trash folder) then there would have
to be an option to permanently delete instead of delete (which moves the
item from Inbox to Trash). Sorry, I don't use Yahoo for e-mail via POP
(because it's not free for yahoo.com) but what you describe (DELE
command from POP client has item moved from webmail Inbox folder to
webmail Trash folder) is what happens with other webmail providers that
I use that grant POP access. While you are using a POP client, their
webmail client like Outlook in that deleting an Inbox item moves it to
the Trash folder (which gets emptied periodically).
You cannot see the Junk and Trash folders in your webmail account using
a POP client. You would have to login to Yahoo's webmail interface to
see those folders. If you are seeing those folders in Outlook then you
are now using IMAP instead of POP; however, I didn't think that Yahoo
have IMAP access and just offered POP access (but I don't use BT for my
ISP and they may have something differently setup with the Yahoo-
contracted services for BT). Are you using POP, as you say, or IMAP to
access your e-mail account?
If your complaint is that Outlook, while configured as a POP client, is
moving a deleted Inbox item into the Trash folder when viewing your
account using their webmail interface, that's how normally works. Their
server moves the item despite that Outlook as a POP client can only
access the Inbox folder (the mailbox) and issue the DELE command.
While Outlook as requested a DELEte of the item from your mailbox, their
webmail service will instead move it from the webmail Inbox folder to
the webmail Trash folder. When I log into mail.yahoo.com and go under
my accounts options, I see no option to change this behavior (to
permanently delete an item instead of do the pseudo-delete by moving
into the Trash folder).
If the problem is that the item remains in the webmail *Inbox* folder
after you have deleted it from Outlook then perhaps you have Outlook
configured to behave that way. I don't have OL2010. In OL2003, under
an account definition, under General -> More Settings -> Advanced tab,
is the "Leave a copy of messages on the server" disabled or enabled?
If enabled then Outlook won't immediately issue a DELEte command after
issuing the RETRieve command. When Outlook sends the DELE command
depends on the other 2 sub-options: delete after N days and remove when
deleted from Outlook's Deleted Items folder.
If there is some change in behavior in the webmail client to your
account, nothing you do in Outlook is going to modify that changed
behavior. That's on their end, not yours. All Outlook can do is issue
the DELE command and hope the server obeys.
