PopwerPoint won't launch after installing the new update

[h.reininger]

Has anyone experienced this? The previous version was working OK
(finally, after some troubleshooting here), but now the new version
crashes right after the splashcreen.

Your help is appreciated!

Herbert

 

[Priyanka Singhal [MSFT]]

Hi ,
Do you see this only with PPT or word and excel too ?
Can you send me the crash log at (e-mail address removed)
Thanks,
Priyanka

 

[Priyanka Singhal [MSFT]]

This is how you can get the crash log :

1. Go into the Office folder under the folder where Office 2004 is
installed
2. Start Microsoft Error Reporting,
3. Go to Microsoft Error Reporting->Preferences, uncheck Enable Microsoft
Error Reporting
4. Command-Q out of Microsoft Error Reporting
6. launch PPT
You should then get a dialog "The application PowerPoint quit
unexpectedly..." w/the buttons Close, Report... and Reopen.
Click Report.
Copy the stuff inside Problem and system information
paste it in a mail and email it to me.

Many thanks,
Priyanka

 

[Amar]

Hi Priyanka,

Thanks for responding so quickly. I sent you an email with the requested
info. I had a similar issue with PPT and fonts during the previous office
upgrade, so I checked all font folders on my Mac at home and synched it
with my Mac at work (the one with the problem), and boom, all is fine, PPT
launches fine!

This PPT font "pickyness" should not necessarily be left to the user to
resolve. Mac users are traditionally "moving things around", "keeping the
system slim" and "weeding stuff out" they (believe they) don't need.

MS should EXPECT and assume that not all fonts are present in a users
system, and if PPT needs them it should at least tell me so.

Regards from Vienna, Austria,
Herbert

 

[Priyanka Singhal [MSFT]]

Hi ,



The "Missing Font" dialog that you see in new updated version, on launching
PPT is a "warning" that some of the required fonts are missing.

If you want to continue without them you can check the "don't show me this
again checkbox " on the dialog and you will not see it again .



There are 7 "required" fonts for PPT. They happen to be the default fonts
across all our languages for notes, slides and outlines.



For PowerPoint, they are (some will not show up in English in the dialog or
PPT's font drop down):

Arial

MS PGothic

PMingLiu

Gulim

Simsun

Lucida Grande

Hiragino Kaku Gothic Pro W3 [the filename for this isn't in English but it
ships w/Mac OS]



We're just popping up this dialog to inform the user that they're missing.
If they're missing, it could cause bad behavior as described below.



If you disable/remove any of them and are only dealing w/files that have
Roman text, you're probably ok.



Background info:

If you open a presentation containing some font (call it foo) and your
system doesn't have foo, the some other font will get substituted. If that
font foo was an Asian font and you have a suitable Asian font on your
system, it'll get substituted to that (let's call that bar). If you re-save
the file, the font of that Asian text will get changed to bar, which to most
is probably ok behavior.



However, if you have no Asian fonts and nothing w/the right glyphs, all bets
are off. It could get substituted to say Arial or Lucida Grande which
doesn't have those glyphs. If you re-save, that Asian text is now in say
Arial, which could render as "trash" or some invalid character.



Thanks,

Priyanka