possible bug

[jsloan1223]

Is this a bug in the setup program? How can I work around it??

I have several machines on which I upgraded the office suite. The machines
are running XPproSP3. I upgraded from office xp / outlook 2003. Did an
UPGRADE install of office 2007 as administrator. Restart the computer as
instructed, and office 2007 no longer works when logged in as administrator.
Usually it still works for the local user, but not for administrator. When
logged on as administrator, I opened the task manager. Winword.exe, excel.exe
and the others flash on the services pane briefly, but the program does not
start, and I don't even get the splash screen. I have had this problem only
on the computers that were running office 2002 and outlook 2003. This last
time, I even uninstalled office 2002 and rebooted before installing the
upgrade to 2007. No good. Uninstalling all things Office, reboot, reinstall
office 2007 does NOT resolve the problem. If you need further information,
you may email me at (e-mail address removed). Thanks for your
consideration.

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http://www.microsoft.com/office/com...2062a004865f&dg=microsoft.public.office.setup

 

[Leroy]

You receive an error message when you install an Office program or open
an Office program or document:
http://support.microsoft.com/kb/838687

Microsoft Technical Support:
https://support.microsoft.com/oas/default.aspx?gprid=8753

 

[Peter Foldes]

Is this a Volume Licensee version or what version of Office 2007 are we talking
about. How many computers did you Upgrade ??

 

[jsloan1223]

This is a charity open licensed version of office 2007 pro plus. I have
upgraded 40 computers, and all 4 that had office 2002 with outlook 2003 all
had this same problem. the other machines had only office 2003 and I had no
problems with those.
Leroy: I did not receive any error messages during the install, and i was
running the install as local admin, so there shouldn't be problems with user
rights..