J
Judith Gauthier
I was having the same problems with Excel as many other
people (error messages, inoperative shortcuts, failure to
open, treating components of file names individually,etc.)
so I bit the bullet and three techies later I am back in
business. What we did was back up the current registry as
a precaution (I parked it on my desktop), then, while in
regedit, we searched for and renamed all patches to "Old
patches". Then we reinstalled Office (reinstall had
failed earlier as the Microsoft install file was
missing). I also thought this might have happened after a
critical update as one such update wiped out my sound
drivers. However, the techie said that this file is a
common target for viruses. I am running an up-to-date
real time enabled scanner but he said sometimes things
slip through. If trying this fails to get Excel back on
line, you still have the registry backup to restore and
you can try something else. But it did work for me when
other diagnostic and repair methods failed. Good luck.
JG
people (error messages, inoperative shortcuts, failure to
open, treating components of file names individually,etc.)
so I bit the bullet and three techies later I am back in
business. What we did was back up the current registry as
a precaution (I parked it on my desktop), then, while in
regedit, we searched for and renamed all patches to "Old
patches". Then we reinstalled Office (reinstall had
failed earlier as the Microsoft install file was
missing). I also thought this might have happened after a
critical update as one such update wiped out my sound
drivers. However, the techie said that this file is a
common target for viruses. I am running an up-to-date
real time enabled scanner but he said sometimes things
slip through. If trying this fails to get Excel back on
line, you still have the registry backup to restore and
you can try something else. But it did work for me when
other diagnostic and repair methods failed. Good luck.
JG