Possible to 'return' activation?

[Proboscis]

I bought a new computer and installed and activated Office 2007 on it.
However, the computer seems to be faulty and needs to be replaced by another
unit.

Is there a way to 'undo' or 'return' the activation so that (1) I will be
able to activate the software on the new unit and (2) the nopbody else can
steal my product code/activation?

 

[MLS]

Use the telephone activation, explain your situation. Usually this is all you
need to do.

 

[Jeff Strickland]

I bought a new computer and installed and activated Office 2007 on it.
However, the computer seems to be faulty and needs to be replaced by
another unit.

Is there a way to 'undo' or 'return' the activation so that (1) I will be
able to activate the software on the new unit and (2) the nopbody else can
steal my product code/activation?

When you get the next new machine, load Office and activate. If it works,
then you're home free. If it doesn't work, you'll be presented with a phone
number to call. Make the call and tell the operator what you told us, they
will give you a new activation code.

Depending on the Office package you have, you get three concurrent
activations at once. You can load most versions of Office up to three times
at once, so you can load your machine, your Mom's machine, and your wife's
machine all at the same time. If one machine dies, you can replace the
activation. You can't load all of these machines, then load your neighbor's
machine too, because the extra activation would exceed the license limit.

In any case, you should have no problems replacing the machine and reloading
Office to it. You may have to make a phone call, but you are not exceeding
any license agreement limits so they will give you a new Activation Code.

You can, and probably should, Uninstall Office from the old new machine that
you are returning. Copy your My Documents so you can preserve any work you
might have done.

 

[Proboscis]

In any case, you should have no problems replacing the machine and
reloading Office to it. You may have to make a phone call, but you are not
exceeding any license agreement limits so they will give you a new
Activation Code.

You can, and probably should, Uninstall Office from the old new machine
that you are returning. Copy your My Documents so you can preserve any
work you might have done.

Thanks.

My first unit indeed needed to be replaced. The retailer performed a full
system restore (back to factory dedaults) on it to check whether the
problems were due to software/driver issues, so I suppose that should do the
trick. (I'm not so paranoid as to require CIA standard measures...)

No need to make any backups, because the problems were detected on the first
day of use.

(Tip: when you buy a new system, try all keys and the webcam (if fitted)
immediately after setup. Seems logical, but despite being a computer veteran
I realize that I don't always do that. This time the problems were diagnosed
so quickly by co-incidence, really...)

The new unit activated without a hitch. (Maybe also because it is an
identical system.)

 

[Jeff Strickland]

Thanks.

My first unit indeed needed to be replaced. The retailer performed a full
system restore (back to factory dedaults) on it to check whether the
problems were due to software/driver issues, so I suppose that should do
the trick. (I'm not so paranoid as to require CIA standard measures...)


No need to make any backups, because the problems were detected on the
first day of use.

(Tip: when you buy a new system, try all keys and the webcam (if fitted)
immediately after setup. Seems logical, but despite being a computer
veteran I realize that I don't always do that. This time the problems were
diagnosed so quickly by co-incidence, really...)

The new unit activated without a hitch. (Maybe also because it is an
identical system.)

I suspect you have an End User License Agreement that allows for three
installations, you used one, now you used a second. You need to remember
that these two are really only one, in case you discover that you want two
more. You have to read your EULA to be sure you get three, but it's common
that you get three. Some packages allow more than three, but I can't think
of any off the top of my head that allow fewer than three. Maybe Home and
Office limit you to one, but whatever ...

You had an install that went south, and you replaced it. This is perfectly
legal, and Activation Assistant handled the process automatically. That's
all you need now. File away in the back of your mind that this Install is
the first because of the replacement of the machine.