potential spam message

F

FLower

5.2.0 QNTx1d00A5C4QLN02NTxkY This message was undeliverable. This message has
been found to be a potential spam message, and has therefore been blocked.
Please visit http://coxagainstspam.cox.net for more information.

This is an error message I receive when trying to send emails. There are no
links, no pictures, no attachments. The message was a simple greeting. My
ISP says it is not them for me to contact Microsoft.
Any suggestions?
 
D

David C. Holley

Are you able to log into your email account using a web interface provided
by Cox and successfully send emails directly w/out going through Outlook?
 
V

VanguardLH

FLower said:
5.2.0 QNTx1d00A5C4QLN02NTxkY This message was undeliverable. This message has
been found to be a potential spam message, and has therefore been blocked.
Please visit http://coxagainstspam.cox.net for more information.

This is an error message I receive when trying to send emails. There are no
links, no pictures, no attachments. The message was a simple greeting. My
ISP says it is not them for me to contact Microsoft.
Any suggestions?

Did you exceed Cox's maximum e-mails per day quota for your personal-use
account? Did you send hundreds of the same e-mails with nearly the same
content in each one? Did you use a template to compose those hundreds of
e-mails which makes them have nearly identical content? To how many
recipients did you try sending e-mails today? Have you waited a day (24
hours) to see if your account got locked up for violating their abuse
policies before it became usable again?

Since you're paying Cox as your ISP (and using their e-mail service), what
did they say when you called them? If anything, you could inform them that
the comment field for their error code is invalid. It should give a short
description of the failure rather than a jumbled mess of random characters.
Or might it be that the jumbled mess of characters was what you put in the
Subject header of your e-mail that they refused?
 
F

FLower

Cox is my ISP and yes I called them, they said there was nothing wrong on
their side for me to contact Microsoft that is was an Outlook problem.

Diane Poremsky said:
Who is your ISP? Did you ask cox why it was refused? (The link brings up a
generic start screen here.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


FLower said:
5.2.0 QNTx1d00A5C4QLN02NTxkY This message was undeliverable. This message
has
been found to be a potential spam message, and has therefore been blocked.
Please visit http://coxagainstspam.cox.net for more information.

This is an error message I receive when trying to send emails. There are
no
links, no pictures, no attachments. The message was a simple greeting.
My
ISP says it is not them for me to contact Microsoft.
Any suggestions?
 
F

FLower

Yes I can send the exact message to the same recepient from the web interface
that gets blocked from Outlook
 
D

David C. Holley

Try sending a message that can't possibly be mistaken as spam as in

Subject: (ASP.NET Forums) Re: How to select row in gridview on click
Message: The gridview cannot be selected by mouse click.

The original post sounded as if you're just sending a greeting. It could be
that for whatever the reason the spam filter is flagging it, even though its
fine when you send it through their web interface.
 
F

FLower

The answer to all of your questions is no.
I was sending one email to one person wishing them Happy New Year.
Over the past two weeks at various times emails receive the potential spam
message.
On each occasion it was a single email to one person.
I typically send 5 -10 emails per day, nothing excessive and seldome is the
same email sent to more than one or two people.
 
F

FLower

This potential spam message has been causing problems at random for the past
two weeks. This most recent was a greeting, but I have been blocked sending
a reply to a test message from Cox.net, a spreadsheet, an email address, a
generic email letter
 
D

David C. Holley

So you're not getting it on ALL MESSAGES or for ALL CONTACTS, just the one
message to the one contact? Have you been able to send an obviously Non-spam
email to the person such as :

SUBJECT: (ASP.NET Forums) Re: How to select row in gridview on click
MESSAGE: You cannot select a row.

Have that person send you an email and then reply to it.

I'm thinking it might be one of those things where the content of the
subject & the content of the message body just happens to be getting the
attention of the spam filter.
 
F

FLower

What makes this more odd is that some messages do go through with no
problems. And I can send the very same message to some with no problems and
yet others will be returned as potential spam.
My ISP suggested that maybe Outlook had a security update that raised the
security settings to cause this, but that didn't make sence either because
why does the message successfuly go to some addresses but get blocked at
other addressed
 
D

Diane Poremsky [MVP]

ISPs always blame someone else whenever anything goes wrong because they
can't be bothered with fixing their antispam filters. If it were a problem
with outlook, why do some messages get sent? no messages would be sent if
it were outlook's problem.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


FLower said:
Cox is my ISP and yes I called them, they said there was nothing wrong on
their side for me to contact Microsoft that is was an Outlook problem.

Diane Poremsky said:
Who is your ISP? Did you ask cox why it was refused? (The link brings up
a
generic start screen here.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


FLower said:
5.2.0 QNTx1d00A5C4QLN02NTxkY This message was undeliverable. This
message
has
been found to be a potential spam message, and has therefore been
blocked.
Please visit http://coxagainstspam.cox.net for more information.

This is an error message I receive when trying to send emails. There
are
no
links, no pictures, no attachments. The message was a simple greeting.
My
ISP says it is not them for me to contact Microsoft.
Any suggestions?
 
F

FLower

Once someone's email address is blocked as a potential spam error I cannot
send that person anything ever again, regardless if I close outlook, restart
the computer, etc. I have tried obvious non-spam to that person and it is
returned as potential spam. It's like the email address is blocked. I have
checked my email settings and no one is blocked so it is not that either.
I am think it is time to contact the ISP again and try to get yet another
technician (third attempt) and maybe someone different will be willing to
assist because the more it goes the more I think it is them and not outlook
Thank you for trying and I will post the outcome from their response.
 
V

VanguardLH

FLower said:
Once someone's email address is blocked as a potential spam error I cannot
send that person anything ever again, regardless if I close outlook, restart
the computer, etc. I have tried obvious non-spam to that person and it is
returned as potential spam. It's like the email address is blocked. I have
checked my email settings and no one is blocked so it is not that either.
I am think it is time to contact the ISP again and try to get yet another
technician (third attempt) and maybe someone different will be willing to
assist because the more it goes the more I think it is them and not outlook

You never identified the domain for the recipient (i.e., to what mail server
you are sending your e-mail). It is possible that the target domain has
been blacklisted by Cox; i.e., they won't send any e-mails to that receiving
mail host. Usually a blacklist is employed for received e-mails from a
known spam source. It is unusual that outbound blocking is employed with
regard to sending any e-mail to some domain.

Is Cox your ISP or is the ISP for the recipient? From *whom* is the NDR
(non-delivery report) e-mail sent? By your own e-mail provider or by the
recipients? If that NDR is being sent by Cox which is the *recipient's*
e-mail provider than they are claiming your mail server is a spam source.
It is then very unlikely that you can get someone else's provider to update
their blacklist since you are not their customer. You'll have to ask your
e-mail provider to work with Cox to get off of Cox's blacklist. Apparently
Cox doesn't care for all the spam coming from your e-mail provider's mail
server.

Are you using some freebie e-mail provider that adds some spam promotional
signature crap to all your outbound e-mails sent through them?

Who is YOUR e-mail provider?
Who is the RECIPIENT's e-mail provider?
Which e-mail provider sent you the NDR e-mail?
 
T

T S

I have also been having the same problems as described. Cox has also told me it is not them, but the person you are sending to. The told me to forward the message to (e-mail address removed). My problems just started a couple of weeks ago too.
5.2.0 QNTx1d00A5C4QLN02NTxkY This message was undeliverable. This message has
been found to be a potential spam message, and has therefore been blocked.
Please visit http://coxagainstspam.cox.net for more information.

This is an error message I receive when trying to send emails. There are no
links, no pictures, no attachments. The message was a simple greeting. My
ISP says it is not them for me to contact Microsoft.
Any suggestions?
On Saturday, January 02, 2010 2:58 PM Diane Poremsky [MVP] wrote:
Who is your ISP? Did you ask cox why it was refused? (The link brings up a
generic start screen here.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072
On Saturday, January 02, 2010 10:00 PM Diane Poremsky [MVP] wrote:
ISPs always blame someone else whenever anything goes wrong because they
cannot be bothered with fixing their antispam filters. If it were a problem
with outlook, why do some messages get sent? no messages would be sent if
it were outlook's problem.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072
 

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