Power Point 2003 SP2 freezes during slide show animations

[sean.kline]

Hello,

Power Point 2003 SP2 freezes during slide show
animations(reproduceable, but varies when freeze occurs) running under
Windows XP Professional. Any advice?

Thanks,
Sean

 

[Echo S]

change hardware acceleration and update your video drivers.

How to set graphics hardware acceleration back
http://www.rdpslides.com/pptfaq/FAQ00129.htm

 

[sean.kline]

Thank you! Reducing hardware acceleration to the third notch seemed to
solve the problem!

 

[Echo S]

Thank you! Reducing hardware acceleration to the third notch seemed to
solve the problem!

Glad to hear it! Thanks for letting us know.

 

[sean.kline]

Hello,

Unfortunately...this problem has reappeared on a different presentation
(it has always been intermittent). I know that the presentation is not
the problem because I tried it on another computer without any issues.
Any suggestions?

Thanks,
Sean

 

[sean.kline]

Hello,

Unfortunately...this problem has reappeared on a different presentation
(it has always been intermittent). I know that the presentation is not
the problem because I tried it on another computer without any issues.
Any suggestions?

Thanks,
Sean

 

[philconsult]

I have the exact same problem. The animations work fine on another computer,
but not this one. On random animations, the computer locks up and I have to
ctrl-alt-del to get out of it. Only running the slides with animations
disabled seems to work. Weird thing is, these slides worked great in my old
2000 version and work great on my desktop computer. Of course, that's not the
one I take on the road to make presentations with!!

I've updated all graphic and video drivers, played with the graphic
acceleration slider, tried simplifying the graphics to very basic ones,
nothing seems to work. I even uninstalled and reinstalled Powerpoint. As a
last resort, I flashed a new BIOS for my computer. I've got about 10 hours
into trying to solve this problem, with no luck.

Anyone have ANY ideas??? I am running a 1.2 GHz Mobile Intel Pentium with
512MB of RAM. Help!!

 

[sean.kline]

Phil,

Do you, by any chance have ghostview installed? My IT department
thinks that this is the problem. I am hoping that it is not, because I
fear that the only way to resove the issue is to reimage.

Thanks,

 

[Echo S]

Only thing I know to try is go to Start|Run and type in msconfig. Disable
everything in the startup menu and reboot. That may help you narrow it
down -- if the issue is something running in the background.

Another option is to boot your computer into Safe Mode and see if the file
runs there. It will be ugly, but if it runs, it points to a need for updated
video drivers and/or changing hardware acceleration. I know you already did
these, but if it points to video drivers, you'll need to contact the mfg of
the video card.

 

[philconsult]

No, I'm not running Ghostview.

I have additional info as well. I was so desperate, I finally decided to pay
my $35 and see if Microsoft tech support could help. I was on the phone with
them for over two hours. We did clean boots (disabling everything in
msconfig), we did Office safe mode, we did Windows XP safe mode and I think
we did some combinations of the above. Eventually, the only thing running on
my computer was the minimum XP and Powerpoint. Still- NO LUCK!

After two hours, the tech gave up. He admitted defeat and said he would pass
it on to the next level of support. I then received an email from some other
guy at Microsoft who personally pledged he would see to it that I got my
presentations up and running, but that was the last I've heard from it.
BUMMER!

I taught a lecture on Monday in front of about 40 important clients in
Kansas and has to disable all my animations to make it run. Looked like crap!

Yeah, I'm pissed!!!

Phil

 

[philconsult]

Update from Phil

It's been a whole business week with not a word from Microsoft. So much for
the "pledge".

Have you had any further luck with any fixes.

PK