Power Point crashes at start

[artarl62]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

After installing Office updater 2008 12.1.7, Power Point crashes when I try to start it.

 

[CyberTaz]

A program's failure to launch is quite frequently a permissions issue, so
the first thing to try is running Disk Utility - Repair Disk Permissions,
then restart your Mac.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[artarl62]

Thanks fir the suggestion I tried it and still will not start. Following is the Microsoft PowerPoint Error Report, it anyone can read it:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-28 12:04:40 -0400
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.1.7.090302
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075524
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00075524
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

Thanks Art

 

[CyberTaz]

Based on what little I understand from these error logs I'd suggest you
apply the OS X 10.5.7 Combo Update from the Apple Downloads site. Run Disk
Utility - Repair Disk Permissions after doing so.

http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1057comboupdate.html

 

[artarl62]

Thanks for your suggestion. I have already installed the 10.5.7 Combo Update and I tried running repair disk permissions again and still Power Point will not start. Before installing the latest works upgrade it Power Point ran without problems. Any other suggestions would be appreciated.

 

[CyberTaz]

Then let's try a little basic troubleshooting;

Launch the program while holding the Shift key --
What happens?

Log out, hold the Shift key while you log in, then launch PPt --
What happens?

Create a new User Account, log in as that User & launch PPt --
What happens?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[artarl62]

Sorry to report that I attempted all the above suggestions with no luck. Setup assistant runs smoothly, then PPt will not start, same error.

Art

 

[JenGoh]

I am having the same problem as the users above. Please help as this is critical for our work. I am have a MacBook OS X 10.5.7 and Office Mac 2008 with that Office latest updates.

 

[CyberTaz]

If you're saying you cannot even successfully launch PPt in a new user
account it suggests that something did not go completely right with the
application of the update.

I'd suggest that you first boot up from your OS X installation disk & run
Disk Utility - Repair Disk [Not permissions] to see if there might be a file
system problem. If any errors are reported run it as many times as
necessary until it gives a clean report. Alternatively, use Disk Warrior or
a comparable utility.

Once all is found to be OK apply the 12.1.7 update again as per the
instructions here - especially items #3 & #4:

<http://www.entourage.mvps.org/troubleshoot/install_08.html#checklist>

HTH |:>)
Bob Jones
[MVP] Office:Mac