PowerPoint 2004 Mac Missing Font

[Eddom]

I have discovered that the font MS PGothic cannot be deleted or turned
off with Font Book.
If you delete of turn this font off, PowerPoint will give you 4 warning
messages every time you open the application and/or a new document.

There must be other PowerPoint required fonts - does anyone know which
ones?

 

[Amar]

I came accross this list just yesterday:

Arial ?MS Mincho ?MS PGothic ?MS PMincho ?Tahoma ?Times New Roman
?Trebuchet ?Verdana ?Wingdings / 2 / 3

But I am still stuck with this error in Powerpoint of a missing font at
every launch of a file.

 

[Amar]

I came accross this list just yesterday:

Arial ?MS Mincho ?MS PGothic ?MS PMincho ?Tahoma ?Times New Roman
?Trebuchet ?Verdana ?Wingdings / 2 / 3

But I am still stuck with this error in Powerpoint of a missing font at
every launch of a file.

 

[Eddom]

Why doesn't Bill Gates & his Crew just give us list???

 

[Paul Berkowitz]

I came accross this list just yesterday:

Arial ?MS Mincho ?MS PGothic ?MS PMincho ?Tahoma ?Times New Roman
?Trebuchet ?Verdana ?Wingdings / 2 / 3

But I am still stuck with this error in Powerpoint of a missing font at
every launch of a file.

I got the same thing yesterday - one of the other MVPs had seen an article
about this in Macworld which helped me fix it. It's a problem (bug) with the
OS's font caches. The fonts are actually installed correctly, but the OS
isn't seeing them. If you open Font Book (in /Applications) they don't show
up as they should in User fonts, even though they are in ~/Library/Fonts/
where they should be. And even the fonts that _aren't_ being errored by
PowerPoint aren't the right versions: instead of accessing the correct
current versions in ~/Library/Fonts/ PowerPoint (and everything else) is
falling back to old versions in /Library/Fonts or /System/Library/Fonts. Of
82 User fonts in ~/Library/Fonts/, Font Book was seeing only 2! Of 107 fonts
in /Library/Fonts/, Font Book was seeing 42 or so.

In my case, this is all I had to do: I just removed

~/Library/Preferences/com.apple.ATS.plist
/Library/Caches/com.apple.ATS

then logged out and logged in. Bingo! Fomnt Book could now see all 82 User
fonts and 107 "Computer" fonts. and starting up PowerPoint got the
"Optimizing fonts" in splash screen and no errors. (~/ means your user
folder and plain /Library is the one on the startup disk). I suspect it was
just the second one. It would be interesting if someone with this problem
tried just one of these at a time.

The opriginal article referred to more files to remove, so do that if this
doesn't fix it:

~/Library/Preferences/com.apple.ATS.plist
/Library/Caches/com.apple.ATS
~/Library/Preferences/Microsoft/Office Font Cache
/System/Library/Caches/FontTablesAnnex
All other files whose names include .ATS or font found in
/System/Library/Caches, especially com.apple.ATS.System.fcache and
com.apple.ATSServer.FODB_System


Personally, I'd avoid messing with /System/ unless you _really_ have to.
--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[Amar]

Hi Paul,

Thanks for your extensive reply! Your suggestions were intriguing, so I
removed them, as you mentioned, one by one, to see which one would make
the difference.

Unfortunately, after removing all the listed files, including the system
cache ones, I still have the four error messages when launching
PowerPoint.

Your problem was fixed by that, mine wasen't, what do you make from that?

 

[Amar]

Hi Paul,

Thanks for your extensive reply! Your suggestions were intriguing, so I
removed them, as you mentioned, one by one, to see which one would make
the difference.

Unfortunately, after removing all the listed files, including the system
cache ones, I still have the four error messages when launching
PowerPoint.

Your problem was fixed by that, mine wasen't, what do you make from that?

 

[Amar]

Can someone please help me to get rid of the double postings? I definitely
don't press the <submit> button twice. Thanks.

 

[Amar]

Can someone please help me to get rid of the double postings? I definitely
don't press the <submit> button twice. Thanks.

 

[Guest]

I would try to make sure you have Hiragino Kaku Gothic Pro W3 and MS
PGothic present and enabled in Font Book. See my post at
http://groups-beta.google.com/group/microsoft.public.mac.office.powerpoint/msg/772c2204a909547b
for more details.

Let me know if this does or doesn't work for you..

 

[Paul Berkowitz]

I would try to make sure you have Hiragino Kaku Gothic Pro W3 and MS
PGothic present and enabled in Font Book. See my post at
http://groups-beta.google.com/group/microsoft.public.mac.office.powerpoint/msg
/772c2204a909547b
for more details.

Let me know if this does or doesn't work for you..

Well, you see, MS PGothic was precisely one of 4 that PPT claimed was
missing, was one of the 80 user fonts that Font Book did not think was
present (it didn't show up at all, nor the other 79), but it WAS in fact in
~/Library/Fonts/, precisely where it should be.

Amar omitted to say whether he had Logged Out and In (or rebooted) as I said
was necessary. Dod you, Amar? Do it now. You may need to quit all apps,
remove the same files again, then log out and in (Apple menu) immediately.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[Amar]

Dear Paul,

Of course I did log out/in, as you asked me to do.

 

[Amar]

Bingo!!! I just added MS PGothic.ttf, restarted and PPT lauched without a
glitch! Thank you, I have learned (once again) much from all of you!

 

[Amar]

Bingo!!! I just added MS PGothic.ttf, restarted and PPT lauched without a
glitch! Thank you, I have learned (once again) much from all of you!

 

[Paul Berkowitz]

Bingo!!! I just added MS PGothic.ttf, restarted and PPT lauched without a
glitch! Thank you, I have learned (once again) much from all of you!

That means you must have actually removed, or disabled MS PGothic yourself.
It's actually safest to leave _all_ the fonts supplied by Office 2004 in
~/Library/Fonts/ and (most of them) enabled too. You may well have older
versions in /Library/Fonts/ which will take over, and that would be a bad
thing, because many of the newer versions supplied by Office are the Unicode
versions and the older ones aren't. And if you don't have the font in either
folder, then your apps will substitute other fonts if someone sends you a
document that has them. Things can really go awry then. It's true you can
now open PPT without complaint, because PPT looks for that particular MS
PGothic as a sort of rough-and-ready guideline to see if it needs to
reinstall the Office fonts (a pretty dumb way to go about things, IMO). But
you ought to keep all of them in place - I can't see the point of not doing
so.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[Amar]

Hi Paul,

You are right, I followed some suggestions in clearing up problems with
font book, disabling many fonts thrown all over the place by MS, Adobe and
others. As often, it resolved one issue, just to create another new one.

For example: after moving many exotic (Chinese and Korean) fonts I thought
I wouldn't need into a folder called "disabled fonts" in the same
directory, the finder crashes every time I want to open this folder.
Someone suggested this might be because the font used to display its
Chinese/Korean name is actally disabled, so the finder can't display that
font name and crashes.

My innitial idea was simply to shorten the font list in any application,
but when I started looking for these fonts I realized that many of them
were not "manageable by me as user" so I simply disabled them.

It just shows that font handling is far from being intuitive in OS X! It
feels more like Windoze, actually.

Thanks for helping!

Herbert

 

[Amar]

Hi Paul,

You are right, I followed some suggestions in clearing up problems with
font book, disabling many fonts thrown all over the place by MS, Adobe and
others. As often, it resolved one issue, just to create another new one.

For example: after moving many exotic (Chinese and Korean) fonts I thought
I wouldn't need into a folder called "disabled fonts" in the same
directory, the finder crashes every time I want to open this folder.
Someone suggested this might be because the font used to display its
Chinese/Korean name is actally disabled, so the finder can't display that
font name and crashes.

My innitial idea was simply to shorten the font list in any application,
but when I started looking for these fonts I realized that many of them
were not "manageable by me as user" so I simply disabled them.

It just shows that font handling is far from being intuitive in OS X! It
feels more like Windoze, actually.

Thanks for helping!

Herbert

 

[LJUBIMOV]

I had these messages too, got tired of them and reinstalled Office 2004.
Now PowerPoint just started crashing anytime it suspected the use of
Asian fonts in the presentation. I followed up on a tip from Charles
Breen at Macworld 911 about the requirement of Japanese fonts for
PowerPoint 2004 (PowerPoint X simply warned you of this). I found all
fonts in Ofice/Fonts and copied them into three places:
User/Library/Fonts, System/Library/Fonts (it will ask for
authentication using your admin password) and into Library/Fonts. The
crashes stopped but some presentations are opening very slowly. For
most users who have no Asian fonts involved this is of no concern; such
presentations open up fast. The culprit fonts are: MS Gothic, MS
PGothic, MS Mincho and MS PMincho (all Japanese). Don't forget to
restart after you put fonts into the above locations. After restart,
you can see them all in Font Book. Hope it helps. I did not try
trashing AST prefs yet; maybe they are the reason for slowdown.

 

[becky_garcia]

Hi paul,
I have the same problem amar has, I disabled some fonts and now i get a
message from powerpoint telling me about the missing fonts. I tried to
enable them but I failed, I tried to follow your instructions and when
I tried to open com.appleblahblah.plist I could't open it, so I
couldn't finish. I still have this problem, I triend uninstalling
office for Mac OX and reinstalling, but didn't work. Can you help me?