PowerPoint 2007 crashes on exit

[Björn]

Hi,

I have a problem with my PowerPoint addin (ppam). The customer has Office
2007 sp1 (us-english version and all patches (Windows XP sp3 english
version)).

When my .ppam addin is loaded PowerPoint crashes on exit and the user gets
the following events in the event log. I have tested here with 4 different
configurations
with both virtual pc:s and on Windows XP/Vista and I have never got this
error message.

The customer has a clean install of Windows XP and Office 2007 (full
install) thats all...They have attached a printer and
no com-addins are loaded. They have tested both on virtual pc:s and on
laptops, they have contact to Windows domain.
They have the Save as pdf-addin installed (No Adobe pdf. No other programs
in their test environment. Jus MS Office and
Windows XP.

My thoughts:

1) Network driver failure??
2) Printer driver failure...
3) Graphic card or something else not cor´rectly patched...

The Auto_Close event in the ppam runs properly.

All I do in my Auto_Close event is the following:

1) Dereferencing global objects (1 class, and 1 userform)


Event log excerpt...
================================================================================================


Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 2/23/2009
Time: 10:56:24 AM
User: N/A
Computer: TEST2
Description:
EventType offdiag12, P1
f72cb8e2-fd8d-49ec-aebe-d968a8c681ea651e4706-acb2-4761-a443-a4e060fd3e4a, P2
NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 64 00 o.f.f.d.
0008: 69 00 61 00 67 00 31 00 i.a.g.1.
0010: 32 00 2c 00 20 00 66 00 2.,. .f.
0018: 37 00 32 00 63 00 62 00 7.2.c.b.
0020: 38 00 65 00 32 00 2d 00 8.e.2.-.
0028: 66 00 64 00 38 00 64 00 f.d.8.d.
0030: 2d 00 34 00 39 00 65 00 -.4.9.e.
0038: 63 00 2d 00 61 00 65 00 c.-.a.e.
0040: 62 00 65 00 2d 00 64 00 b.e.-.d.
0048: 39 00 36 00 38 00 61 00 9.6.8.a.
0050: 38 00 63 00 36 00 38 00 8.c.6.8.
0058: 31 00 65 00 61 00 36 00 1.e.a.6.
0060: 35 00 31 00 65 00 34 00 5.1.e.4.
0068: 37 00 30 00 36 00 2d 00 7.0.6.-.
0070: 61 00 63 00 62 00 32 00 a.c.b.2.
0078: 2d 00 34 00 37 00 36 00 -.4.7.6.
0080: 31 00 2d 00 61 00 34 00 1.-.a.4.
0088: 34 00 33 00 2d 00 61 00 4.3.-.a.
0090: 34 00 65 00 30 00 36 00 4.e.0.6.
0098: 30 00 66 00 64 00 33 00 0.f.d.3.
00a0: 65 00 34 00 61 00 2c 00 e.4.a.,.
00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.
00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00c0: 49 00 4c 00 2c 00 20 00 I.L.,. .
00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
00d0: 20 00 4e 00 49 00 4c 00 .N.I.L.
00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00e8: 49 00 4c 00 2c 00 20 00 I.L.,. .
00f0: 4e 00 49 00 4c 00 20 00 N.I.L. .
00f8: 4e 00 49 00 4c 00 0d 00 N.I.L...
0100: 0a 00 ..

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 2/23/2009
Time: 10:59:07 AM
User: N/A
Computer: TEST
Description:
Faulting application powerpnt.exe, version 12.0.6300.5000, stamp 47606dee,
faulting module ntdll.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0,
fault address 0x000109f9.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 ..0...6.
0050: 33 00 30 00 30 00 2e 00 3.0.0...
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 37 00 36 00 .4.7.6.
0068: 30 00 36 00 64 00 65 00 0.6.d.e.
0070: 65 00 20 00 69 00 6e 00 e. .i.n.
0078: 20 00 6e 00 74 00 64 00 .n.t.d.
0080: 6c 00 6c 00 2e 00 64 00 l.l...d.
0088: 6c 00 6c 00 20 00 35 00 l.l. .5.
0090: 2e 00 31 00 2e 00 32 00 ..1...2.
0098: 36 00 30 00 30 00 2e 00 6.0.0...
00a0: 35 00 35 00 31 00 32 00 5.5.1.2.
00a8: 20 00 34 00 38 00 30 00 .4.8.0.
00b0: 32 00 61 00 31 00 32 00 2.a.1.2.
00b8: 63 00 20 00 66 00 44 00 c. .f.D.
00c0: 65 00 62 00 75 00 67 00 e.b.u.g.
00c8: 20 00 30 00 20 00 61 00 .0. .a.
00d0: 74 00 20 00 6f 00 66 00 t. .o.f.
00d8: 66 00 73 00 65 00 74 00 f.s.e.t.
00e0: 20 00 30 00 30 00 30 00 .0.0.0.
00e8: 31 00 30 00 39 00 66 00 1.0.9.f.
00f0: 39 00 0d 00 0a 00 9.....

================================================================================================

Thanks in Advance

 

[Björn]

Thanks,

see answer inline.

Can you post the actual code?

' Code start===================

Sub Auto_Close()
On Error Resume Next

' Deference one global form an one global class here
Set g_objAppProps = Nothing
Set g_frmColorSel = Nothing

' Terminate references to a scratch pres where I copy a special shape
from.
g_objScratchPres.Saved = True
g_objScratchPres.Close
Set g_objScratchPres = Nothing

End Sub


' Code end ===================

These lines is no problem to just skip...

' Deference one global form an one global class here
Set g_objAppProps = Nothing
Set g_frmColorSel = Nothing

These lines I can change so I can open/quit the scratch pres whenever I
inserts the shape.

' Terminate references to a scratch pres where i copy a special shape
from.
g_objScratchPres.Saved = True
g_objScratchPres.Close
Set g_objScratchPres = Nothing

I will try this.

Is there any different behavior between:

- Quitting PowerPoint aned
- Manually unloading or manually removing your add-in

I haven't tried that yet, the ppam is loaded in HKLM. But I will check this.

Finally, not all add-ins appear in the Add-ins section of PowerPoint
Options.

While the customer may not consider them add-ins, some programs do add
functionality
to PPT this way. Conferencing software, scanner software (ScanSoft, for
example),
Camtasia, SnagIt and several others, for example. In fact, an older
version of
Camtasia *did* cause this sort of problem, but they fixed it promptly.

As far as I know said the customer that he has tested on a "plain" windows
xp but there are no com-addins listed either...

Can you get the customer to supply you a copy of the virtual PC so that
you can test
using it?

I will check this....

 

[Björn]

Hi again,

Removing Auto_Close procedure did not help. PowerPoint still crashes when
closing.

I also tested keeping the Auto_Close procedure and setting numbered
msgboxes in it. All msgboxes were displayed so the crash occurs directly
after the unload of the addin.

The customer had first made an administrative installation in
"standard"-mode, which explained why the crash occured first time. But even
after choose "Run all from computer-choice" full-installation the crash
problem were still there.

The customer has a clean test pc/virtual pc no com-addins. Just Windows and
Office 2007. The customer also has the Save and Pdf addin from MS installed

Can it be buggy printer drivers? The save and pdf-addin?

The customer also tried with only the Office Document printer installed -
same problem. The same code works perfect at another customer with the same
configuration Windows XP sp3 (us-en) and Office 2007 sp 1 (us-en).

Any ideas?

 

[Björn]

Hi,

We have solved it. The problem was that the customer had made a-non complete
(standard) installation from the beginning.When they installed Office
manually on a fresh virtual disk and did a complete install it worked
perfectly ...

Thanks anyway