Powerpoint 2007 crashes when closing

[Richard]

Hello, My powerpoint 2007 crashes when I close the program, even if emtpy.
The error is

AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035
ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f
fDebug: 0 Offset: 0036e70c

I tried to repair, but it did not help

Any ideas?

Rich

 

[Echo S]

Do you have any add-ins installed? You can check Office Button | PPT Options
| Add-ins....

 

[John Langhans [MSFT]]

Hello Rich,

Thank you for providing the crash signature values. They correspond to a
frequently reported issue the PowerPoint users are encountering on Vista
systems. The most likely cause is the current default printer driver
settings in Vista.

Could you share what printer make/model, driver version is specified for
your default printer?

Does the problem go away when you install and change your default printer
driver to something generic provided with Windows Vista or Microsoft Office?

Thanks,

John Langhans [MSFT]
Supportability Program Manager - PowerPoint

 

[Elpenoor]

I have the same problem: sometimes when I close PPT2007, it crashes ...
I also have Vista (Ultimate), and am using a Laserjet 1000 as my default
printer ...
I cannot really say that it's systematical and I have no idea about the
specific cause of the problem ...

 

[Echo S]

Are you getting the same crash signatures as Richard posted?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

I have the same problem: sometimes when I close PPT2007, it crashes ...
I also have Vista (Ultimate), and am using a Laserjet 1000 as my default
printer ...
I cannot really say that it's systematical and I have no idea about the
specific cause of the problem ...

Hello Rich,

Thank you for providing the crash signature values. They correspond to a
frequently reported issue the PowerPoint users are encountering on Vista
systems. The most likely cause is the current default printer driver
settings in Vista.

Could you share what printer make/model, driver version is specified for
your default printer?

Does the problem go away when you install and change your default printer
driver to something generic provided with Windows Vista or Microsoft
Office?

Thanks,

John Langhans [MSFT]
Supportability Program Manager - PowerPoint

 

[Elpenoor]

As soon as the problem shows up again, I'll check and post them here!

Are you getting the same crash signatures as Richard posted?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

I have the same problem: sometimes when I close PPT2007, it crashes ...
I also have Vista (Ultimate), and am using a Laserjet 1000 as my default
printer ...
I cannot really say that it's systematical and I have no idea about the
specific cause of the problem ...

Hello Rich,

Thank you for providing the crash signature values. They correspond to a
frequently reported issue the PowerPoint users are encountering on Vista
systems. The most likely cause is the current default printer driver
settings in Vista.

Could you share what printer make/model, driver version is specified for
your default printer?

Does the problem go away when you install and change your default printer
driver to something generic provided with Windows Vista or Microsoft
Office?

Thanks,

John Langhans [MSFT]
Supportability Program Manager - PowerPoint

 

[maxcolmer]

As soon as the problem shows up again, I'll check and post them here!

Are you getting the same crash signatures as Richard posted?

I have the same problem: sometimes when I close PPT2007, it crashes ...
I also have Vista (Ultimate), and am using a Laserjet 1000 as my default
printer ...
I cannot really say that it's systematical and I have no idea about the
specific cause of the problem ...
:
Hello Rich,
Thank you for providing the crash signature values. They correspond to a
frequently reported issue the PowerPoint users are encountering on Vista
systems. The most likely cause is the current default printer driver
settings in Vista.
Could you share what printer make/model, driver version is specified for
your default printer?
Does the problem go away when you install and change your default printer
driver to something generic provided with Windows Vista or Microsoft
Office?
Thanks,
John Langhans [MSFT]
Supportability Program Manager - PowerPoint

Hi,

I al also having the same issue with a clients computer. It is running
XP pro and computer is only 2 weeks old. Seems to happen when closing
Powerpoint. I am going there tomorrow and will check add-ins etc.

If anyone knows the issue please let me know
Thanks in advance

Max

 

[Elpenoor]

I haven't been able to recreate the problem so far ... So, no clue about the
cause yet ...

 

[bwalan]

As soon as the problem shows up again, I'll check and post them here!

Are you getting the same crash signatures as Richard posted?
--
Echo [MS PPT MVP]http://www.echosvoice.com
What's new in PPT 2007?http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyanceshttp://www.oreilly.com/catalog/powerpointannoy/
I have the same problem: sometimes when I close PPT2007, it crashes ...
I also have Vista (Ultimate), and am using a Laserjet 1000 as my default
printer ...
I cannot really say that it's systematical and I have no idea about the
specific cause of the problem ...
:
Hello Rich,
Thank you for providing the crash signature values. They correspond to a
frequently reported issue the PowerPoint users are encountering on Vista
systems. The most likely cause is the current default printer driver
settings in Vista.
Could you share what printer make/model, driver version is specified for
your default printer?
Does the problem go away when you install and change your default printer
driver to something generic provided with Windows Vista or Microsoft
Office?
Thanks,
John Langhans [MSFT]
Supportability Program Manager - PowerPoint

Hi,

I al also having the same issue with a clients computer. It is running
XP pro and computer is only 2 weeks old. Seems to happen when closing
Powerpoint. I am going there tomorrow and will check add-ins etc.

If anyone knows the issue please let me know
Thanks in advance

Max

Hello,

I have the same issue with Windows XP SP 2 with the latest Office and
Windows updates.
If I open Powerpoint 2007 with the latest updates and then make a
change. The save it. When I close it saves the change but then says it
had to close and ask me to restart. So even thoguh I closed it the
program thinks it shut itself donw.

Faulting application powerpnt.exe, version 12.0.4518.1014, stamp
45428035, faulting module ppcore.dll, version 12.0.4518.1014, stamp
454281a3, debug? 0, fault address 0x001af7b0.

AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:
45428035
ModName: ppcore.dll ModVer: 12.0.4518.1014 ModStamp:454281a3
fDebug: 0 Offset: 001af7b0


It only happens when I have my OfficeJet Pro 7780 driver set as
default.

Does anyone have a solution for this ? My clients are tearing at me
since I instlled Office 2007 for them. There is no new driver for the
OfficeJet yet. Yes this is their main printer

Any ideas would be greatly apprecaited.

 

[Gary from Atlanta]

had similar problem when closing PowerPoint 2007 - ended up deactivating all
addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file - so far
problem seems to be solved
Gary

 

[bwalan]

had similar problem when closing PowerPoint 2007 - ended up deactivating all
addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file - so far
problem seems to be solved
Gary









- Show quoted text -

So did you go to trust center, and remove all application add ins ?
The feature says it "may impair funcionality."

I do not have a PDF creater add-in and could not find the .dll you
made reference. I'll try disabling all applications add-in under trust
center and let you know.

 

[bwalan]

had similar problem when closing PowerPoint 2007 - ended up deactivating all
addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file - so far
problem seems to be solved
Gary









- Show quoted text -

Ok I disabled all add ins incluidng application one's under Trust
Center and Trust Center setting. I get the exact same error. fyi I
never had any installed. I built up 3 brand new Dell D620 Laptops and
can recreate teh error at will be selecting the OfficeJet 7780 as my
defualt printer. Similarily, I can make it dissapear by using a
differnt, non HP, printer as a default

AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:
45428035
ModName: ppcore.dll ModVer: 12.0.4518.1014 ModStamp:454281a3
fDebug: 0 Offset: 001af7b0

Does anyoneknow how to disable this error message and automatic
restart of Outlook in the registry until a real solution comes out.
The changes I make are being saved so if the message and restart
request did not pop up my clients would be happy for now.

 

[Echo S]

If you can recreate the problem at will by setting the OfficeJet printer as
the default, then that's the problem. PPT 2007 really likes a
Windows-certified driver as its default. The drivers that ship with Windows
should be Windows-certified. See http://www.pptfaq.com/FAQ00850.htm and also
http://www.pptfaq.com/FAQ00605.htm

 

[Opus104]

Okay. I had the same issue and when I removed the HP Deskjet F4120 as my
default, everything was fixed. Any way I can get a more valid driver for my
printer?

If you can recreate the problem at will by setting the OfficeJet printer as
the default, then that's the problem. PPT 2007 really likes a
Windows-certified driver as its default. The drivers that ship with Windows
should be Windows-certified. See http://www.pptfaq.com/FAQ00850.htm and also
http://www.pptfaq.com/FAQ00605.htm

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Ok I disabled all add ins incluidng application one's under Trust
Center and Trust Center setting. I get the exact same error. fyi I
never had any installed. I built up 3 brand new Dell D620 Laptops and
can recreate teh error at will be selecting the OfficeJet 7780 as my
defualt printer. Similarily, I can make it dissapear by using a
differnt, non HP, printer as a default

AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:
45428035
ModName: ppcore.dll ModVer: 12.0.4518.1014 ModStamp:454281a3
fDebug: 0 Offset: 001af7b0

Does anyoneknow how to disable this error message and automatic
restart of Outlook in the registry until a real solution comes out.
The changes I make are being saved so if the message and restart
request did not pop up my clients would be happy for now.

 

[Opus104]

Okay. I had the same issue and when I removed the HP Deskjet F4120 as my
default, everything was fixed. Any way I can get a more valid driver for my
printer?

If you can recreate the problem at will by setting the OfficeJet printer as
the default, then that's the problem. PPT 2007 really likes a
Windows-certified driver as its default. The drivers that ship with Windows
should be Windows-certified. See http://www.pptfaq.com/FAQ00850.htm and also
http://www.pptfaq.com/FAQ00605.htm

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

On Oct 12, 8:40 pm, Gary from Atlanta <Gary from
(e-mail address removed)> wrote:
had similar problem when closing PowerPoint 2007 - ended up deactivating
all
addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file - so
far
problem seems to be solved
Gary



:
Hello, My powerpoint 2007 crashes when I close the program, even if
emtpy.
The error is

AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035
ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f
fDebug: 0 Offset: 0036e70c

I tried to repair, but it did not help

Any ideas?

Rich- Hide quoted text -

- Show quoted text -

Ok I disabled all add ins incluidng application one's under Trust
Center and Trust Center setting. I get the exact same error. fyi I
never had any installed. I built up 3 brand new Dell D620 Laptops and
can recreate teh error at will be selecting the OfficeJet 7780 as my
defualt printer. Similarily, I can make it dissapear by using a
differnt, non HP, printer as a default

AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:
45428035
ModName: ppcore.dll ModVer: 12.0.4518.1014 ModStamp:454281a3
fDebug: 0 Offset: 001af7b0

Does anyoneknow how to disable this error message and automatic
restart of Outlook in the registry until a real solution comes out.
The changes I make are being saved so if the message and restart
request did not pop up my clients would be happy for now.

 

[Kathy Jacobs]

Just checked the HP site. It looks like HP doesn't have drivers for that
one. Is it an older printer, by chance? The drivers they list start for the
HP Deskjet F4140. Check out this page:
http://h20180.www2.hp.com/apps/Look...query=HP+Deskjet+F4120+&submit.x=3&submit.y=6
(Tiny URL version: http://tinyurl.com/2vxoo8 )

--
Kathy Jacobs, Microsoft MVP OneNote and PowerPoint
Author of Kathy Jacobs on PowerPoint
Get PowerPoint and OneNote information at www.onppt.com

I believe life is meant to be lived. But:
if we live without making a difference, it makes no difference that we lived

Okay. I had the same issue and when I removed the HP Deskjet F4120 as my
default, everything was fixed. Any way I can get a more valid driver for
my
printer?

If you can recreate the problem at will by setting the OfficeJet printer
as
the default, then that's the problem. PPT 2007 really likes a
Windows-certified driver as its default. The drivers that ship with
Windows
should be Windows-certified. See http://www.pptfaq.com/FAQ00850.htm and
also
http://www.pptfaq.com/FAQ00605.htm

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

On Oct 12, 8:40 pm, Gary from Atlanta <Gary from
(e-mail address removed)> wrote:
had similar problem when closing PowerPoint 2007 - ended up
deactivating
all
addins in PowerPoint and then renaming the Pdfmpowerpoint.dll file -
so
far
problem seems to be solved
Gary



:
Hello, My powerpoint 2007 crashes when I close the program, even if
emtpy.
The error is

AppName: powerpnt.exe AppVer: 12.0.4518.1014
AppStamp:45428035
ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f
fDebug: 0 Offset: 0036e70c

I tried to repair, but it did not help

Any ideas?

Rich- Hide quoted text -

- Show quoted text -

Ok I disabled all add ins incluidng application one's under Trust
Center and Trust Center setting. I get the exact same error. fyi I
never had any installed. I built up 3 brand new Dell D620 Laptops and
can recreate teh error at will be selecting the OfficeJet 7780 as my
defualt printer. Similarily, I can make it dissapear by using a
differnt, non HP, printer as a default

AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:
45428035
ModName: ppcore.dll ModVer: 12.0.4518.1014 ModStamp:454281a3
fDebug: 0 Offset: 001af7b0

Does anyoneknow how to disable this error message and automatic
restart of Outlook in the registry until a real solution comes out.
The changes I make are being saved so if the message and restart
request did not pop up my clients would be happy for now.

 

[Opus104]

Thanks. I mis-typed, it is the f4140 I have with updated drivers. I
determined the error was occuring when the HP was set as the default printer
and the printer was disconnected. I guess this must be the glitch? Either
that or the HP driver is not adequately compliant.

 

[mainframerguy]

Hi - I think I'm on the right track, thanks to your previous posts, but I 'm
getting a little different error when I close PowerPoint 2007 - although the
actual error signature is the same (ppocore.dll), when I send the error
report it tells me that there is an issue with an EPSON printer driver on
Vista and to download the fix for it. I'm running XP SP2 and have an HP 7780.

I'm not sure from prior posts that for folks running XP and HP printers that
anything has been solved.

If anyone can point me in the right direction, I would greatly appreciate it.

Best regards,
Bob

 

[Echo S]

I can't really help you resolve the issue with the HP printer specifically,
but if you install a Windows-certified printer driver (one that ships with
Windows) and set it as the default printer, I bet that will take care of the
immediate issue of PPT 2007 crashing when closing.

Here are instrux for installing a Windows-certified printer driver and
setting it as default:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

I'd choose a generic driver like the one used in that FAQ.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html

 

[Jack]

We are experiencing the same problem with the mso.dll and the ppcore.dll. We
are already using Windows Certified drivers from HP. We also tried 2
different versions actually, both certified. Yet we are still having this
problem on exit of PowerPoint and Word. Any new information?

I can't really help you resolve the issue with the HP printer specifically,
but if you install a Windows-certified printer driver (one that ships with
Windows) and set it as the default printer, I bet that will take care of the
immediate issue of PPT 2007 crashing when closing.

Here are instrux for installing a Windows-certified printer driver and
setting it as default:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

I'd choose a generic driver like the one used in that FAQ.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html

Hi - I think I'm on the right track, thanks to your previous posts, but I
'm
getting a little different error when I close PowerPoint 2007 - although
the
actual error signature is the same (ppocore.dll), when I send the error
report it tells me that there is an issue with an EPSON printer driver on
Vista and to download the fix for it. I'm running XP SP2 and have an HP
7780.

I'm not sure from prior posts that for folks running XP and HP printers
that
anything has been solved.

If anyone can point me in the right direction, I would greatly appreciate
it.

Best regards,
Bob