Powerpoint 2008 print crash

[gatti]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Since we got office 2008 (back in 2008) we've consistently received print crash problems. We have three printers on our network HP 4200, HP 4250 and Xerox DocuColor 242. Even if I try to Print to PDF from the print dialogue box, the crash still occurs. I just don't get it. It can't be print driver specific. No other apps on my computer experience the same problem. It's a PowerPoint-based print function that seriously needs to be resolved. We've avoided rolling out Office 2008 specifically because of the print stability issue that my pilot test of people have continued to experience. Is there a fix in the nearby future?

By the way, Powerpoint 2004, Word 2008, Excel 2008, and Entourage 2008 have no such issues, therefore, it seriously brings me to the conclusion that PowerPoint 2008 is not performing proper print checks when prepping the file for a printer.

 

[Nate Hamilton]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Since we got office 2008 (back in 2008) we've consistently received print
crash problems. We have three printers on our network HP 4200, HP 4250 and
Xerox DocuColor 242. Even if I try to Print to PDF from the print dialogue
box, the crash still occurs. I just don't get it. It can't be print driver
specific. No other apps on my computer experience the same problem. It's a
PowerPoint-based print function that seriously needs to be resolved. We've
avoided rolling out Office 2008 specifically because of the print stability
issue that my pilot test of people have continued to experience. Is there a
fix in the nearby future?

By the way, Powerpoint 2004, Word 2008, Excel 2008, and Entourage 2008 have no
such issues, therefore, it seriously brings me to the conclusion that
PowerPoint 2008 is not performing proper print checks when prepping the file
for a printer.

Hi,

Thank you for posting this report. We have been trying to reproduce this
issue for some time - would you mind giving me some more details about your
setup to see if we can reproduce?

-What version of Leopard are you running? (i.e., 10.5.x)
-How are you connecting to the printers on your network? IP? AppleTalk?
-Does the crash occur with any PowerPoint document, or only certain types of
files?

Thanks for the info,

--
Nate Hamilton
Microsoft Mac PowerPoint Test Team
v-nahamiATmicrosoftDOTcom

Disclaimer: This posting is provided ³AS IS² with no warranties, and confers
no rights.

 

[gatti]

-What version of Leopard are you running? (i.e., 10.5.x)
10.5.6

-How are you connecting to the printers on your network? IP? AppleTalk?
Appletalk is disabled on the printers. Our computers only connect to them via Bonjour
Also, this computer has the latest HP4200 drivers installed on it.

-Does the crash occur with any PowerPoint document, or only certain types of
files?
Standard .ppt documents. Not sure about .pptx since we haven't been printing from the newer doc format. (Our clients are still using Office 2003)

Here's a crash log When printing:
--
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-12 17:13:19 -0400
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.1.7.090302
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x0000c365
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x0000c365
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x96e3a365 in _gDeviceRegion + 0x96D90E09 (QD + 0x0000c365)
# 2 0x948a64fb in PJCStatusHandler::ShowStatusWindow()::windowHandler +
0x2FD9E9C3 (Print + 0x000034fb)
# 3 0x948a671c in PJCStatusHandler::ShowStatusWindow()::windowHandler +
0x2FD9EBE4 (Print + 0x0000371c)
# 4 0x948a6084 in PJCStatusHandler::ShowStatusWindow()::windowHandler +
0x2FD9E54C (Print + 0x00003084)
# 5 0x00009ae4 in __mh_execute_header + 0x00008AE4 (Microsoft PowerPoint +
0x00008ae4)
# 6 0x0000ae56 in __mh_execute_header + 0x00009E56 (Microsoft PowerPoint +
0x00009e56)
# 7 0x0000c143 in __mh_execute_header + 0x0000B143 (Microsoft PowerPoint +
0x0000b143)
# 8 0x0000cf08 in __mh_execute_header + 0x0000BF08 (Microsoft PowerPoint +
0x0000bf08)
# 9 0x00135760 in __mh_execute_header + 0x00134760 (Microsoft PowerPoint +
0x00134760)
# 10 0x0015b147 in __mh_execute_header + 0x0015A147 (Microsoft PowerPoint +
0x0015a147)
# 11 0x004a4512 in __mh_execute_header + 0x004A3512 (Microsoft PowerPoint +
0x004a3512)
# 12 0x004a45ca in __mh_execute_header + 0x004A35CA (Microsoft PowerPoint +
0x004a35ca)
# 13 0x00023f01 in __mh_execute_header + 0x00022F01 (Microsoft PowerPoint +
0x00022f01)
# 14 0x0002417e in __mh_execute_header + 0x0002317E (Microsoft PowerPoint +
0x0002317e)
# 15 0x0001e604 in __mh_execute_header + 0x0001D604 (Microsoft PowerPoint +
0x0001d604)
# 16 0x010b4098 in MEventHandler::FRemoveHandler(unsigned long, unsigned
long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c098)
# 17 0x95fd0143 in .objc_class_name_IPMDFontRange + 0x95CA5503 (HIToolbox +
0x00008143)
# 18 0x95fcf57d in .objc_class_name_IPMDFontRange + 0x95CA493D (HIToolbox +
0x0000757d)
# 19 0x95fcf3e2 in .objc_class_name_IPMDFontRange + 0x95CA47A2 (HIToolbox +
0x000073e2)
# 20 0x95ffdd54 in .objc_class_name_IPMDFontRange + 0x95CD3114 (HIToolbox +
0x00035d54)
# 21 0x95fd04fc in .objc_class_name_IPMDFontRange + 0x95CA58BC (HIToolbox +
0x000084fc)
# 22 0x95fcf57d in .objc_class_name_IPMDFontRange + 0x95CA493D (HIToolbox +
0x0000757d)
# 23 0x95febed2 in .objc_class_name_IPMDFontRange + 0x95CC1292 (HIToolbox +
0x00023ed2)
# 24 0x01105a59 in _McpFDispatchEventRef + 0x00000073
(MicrosoftComponentPlugin + 0x000eda59)
# 25 0x01105fe9 in _McpRunApplicationEventLoop + 0x0000051B
(MicrosoftComponentPlugin + 0x000edfe9)
# 26 0x00024136 in __mh_execute_header + 0x00023136 (Microsoft PowerPoint +
0x00023136)
# 27 0x00003cbd in __mh_execute_header + 0x00002CBD (Microsoft PowerPoint +
0x00002cbd)
# 28 0x00002fe2 in __mh_execute_header + 0x00001FE2 (Microsoft PowerPoint +
0x00001fe2)
# 29 0x00002f09 in __mh_execute_header + 0x00001F09 (Microsoft PowerPoint +
0x00001f09)

X86 Thread State:
eax: 0x0000000c ebx: 0x948a66da ecx: 0xa03c7720 edx:0x0401012c
edi: 0x00000002 esi: 0x17148940 ebp: 0xbfffead8 esp:0xbf

 

[Nate Hamilton]

Appletalk is disabled on the printers. Our computers only connect to them via
Bonjour
Also, this computer has the latest HP4200 drivers installed on it.

Thanks for all the info you provided, this will help track it down. But
I've got a couple more questions

Are these "Bonjour Shared" printers? (i.e., connected to another Mac)

Standard .ppt documents. Not sure about .pptx since we haven't been printing
from the newer doc format. (Our clients are still using Office 2003)

If it is with any .ppt file, can you reproduce the crash from scratch with a
blank .ppt and maybe just some text? If you can't, that tells me there is
something on the particular document that may also be triggering the crash
(SmartArt, XL Chart, picture, etc.). Also, were the .ppts created on
WinOffice PCs or on Macs?

Thanks again for all the info, it really helps.
--
Nate Hamilton
Microsoft Mac PowerPoint Test Team
v-nahamiATmicrosoftDOTcom

Disclaimer: This posting is provided ³AS IS² with no warranties, and confers
no rights.

 

[Kevin H.]

Has this been resolved yet? I just started running into this problem. If you
need details from what I am experiencing, let me know.

Thanks

 

[answers]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Since we got office 2008 (back in 2008) we've consistently received print crash problems. We have three printers on our network HP 4200, HP 4250 and Xerox DocuColor 242. Even if I try to Print to PDF from the print dialogue box, the crash still occurs. I just don't get it. It can't be print driver specific. No other apps on my computer experience the same problem. It's a PowerPoint-based print function that seriously needs to be resolved. We've avoided rolling out Office 2008 specifically because of the print stability issue that my pilot test of people have continued to experience. Is there a fix in the nearby future?

By the way, Powerpoint 2004, Word 2008, Excel 2008, and Entourage 2008 have no such issues, therefore, it seriously brings me to the conclusion that PowerPoint 2008 is not performing proper print checks when prepping the file for a printer.