PowerPoint crash on start (not a font issue)

[elizalee]

Help. I went through this exact problem last time I used PowerPoint (in
August), and now it's happening again.

Upon launching the PowerPoint app, it crashes immediately after the
Project Gallery opens. All other Office X apps open fine-when trying
to get to PPT through the Project Gallery on Word, same thing
happens-the minute it begins to load PPT, the app crashes (Word does
not crash, however).

It's not a font issue-I clearly remember that from last time.

Have already repaired permissions. No luck.

MacBook Pro (v 10.4.8)
Office X (10.1.8)

Of course, this happens when I'm on a deadline for a
project.....great.........

Any help you can lend will be greatly appreciated!

Thanks

 

[TAJ Simmons]

Do you have all the available updates installed for powerpoint / office ?

Cheers
TAJ

 

[ElizaLee]

Do you have all the available updates installed for powerpoint / office ?

I'm running under the most recent update (10.1.8), with no luck.

What makes this so bizarre is that last time I used PowerPoint (in
August), I had the same repeated crash problems during launch. Wish
I'd kept my notes from then, because after hours and hours of trying
varioius options, I got it to work....and it stayed working. No more
crashes during the 2-3 weeks I continued to use it.

I didn't lay a finger on it again until yesterday, but BAM-the
crash issue is back.

All the other Office apps work fine. Naturally. Ugh.

Any ideas?

 

[Mickey Stevens]

I'm running under the most recent update (10.1.8), with no luck.

What makes this so bizarre is that last time I used PowerPoint (in
August), I had the same repeated crash problems during launch. Wish
I'd kept my notes from then, because after hours and hours of trying
varioius options, I got it to work....and it stayed working. No more
crashes during the 2-3 weeks I continued to use it.

I didn't lay a finger on it again until yesterday, but BAM-the
crash issue is back.

Try deleting these PowerPoint-related files.
~/Library/Preferences/com.microsoft.PowerPoint.plist
~/Library/Preferences/Microsoft/PowerPoint Settings (10)
~/Library/Preferences/Microsoft/PowerPoint Temp

Also, since you have an Intel-based Mac, see this Apple Knowledge Base
article for advice:
http://docs.info.apple.com/article.html?artnum=303677

 

[ElizaLee]

Try deleting these PowerPoint-related files.
~/Library/Preferences/com.microsoft.PowerPoint.plist
~/Library/Preferences/Microsoft/PowerPoint Settings (10)
~/Library/Preferences/Microsoft/PowerPoint Temp

Did that before. Did it again. No luck.

Also, since you have an Intel-based Mac, see this Apple Knowledge Base
article for advice:
http://docs.info.apple.com/article.html?artnum=303677

Tried that too-still crashing.

I'm at the end of my rope.

 

[picardmeisterNO]

Are you sure it's not some other font issue?

Can you try creating another user account, logging in w/that and trying
PowerPoint again? Also, what happens if you boot into safe mode? See
http://docs.info.apple.com/article.html?artnum=107393 for how and a
link to what it does. If it works, does PowerPoint work after having
done this and booting normally?

 

[ElizaLee]

Are you sure it's not some other font issue?

Can you try creating another user account, logging in w/that and trying
PowerPoint again?

Tried it-no luck.

Also, what happens if you boot into safe mode?

Still crashing.

If it works, does PowerPoint work after having
done this and booting normally?

Nope. Still crashing. Urgh.

Geeze, I wish I'd written down what finally worked when this occurred
a few months ago. Still, the fact it's been sitting unused and
untouched since then would lead one to believe it should still
work...but...this is Microsoft, after all.

Anyone else have any ideas? I'm running the most recent update, and
would like to avoid having to completely reinstall (yet again), then
add, add, add, add, add each of the new updates in chronological order
if all that's going to do is kill time and put me where I am right
now.

Help.........