Powerpoint crashes on new Intel MacPro

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Hello, I formerly ran Powerpoint 10.1.5 (Microsoft Office X) on a Mac
G4 running 10.4.9. Everything ran fine. I've recently purchased a 2 x
3 GHz Dual-Core Intel Xeon Mac Pro running 10.4.9. I installed Office
from my disk and then retrieved upgrades from the Microsoft site and
am now running 10.1.9.

Word and Excel run fine, Powerpoint starts up, loads a blank page and
crashes. In the microsecond before it crashes, I managed to turn of
the default Project Gallery page, but that's it. Crashes every time.

Here's a kicker: I can run, on the new machine, over the network, the
old Powerpoint app from my old machine (which is headed for
recycling). It is version 10.1.5. If I copy that app over to the new
machine, it crashes. If, whilst on the old machine, I attempt to run
the copy of Powerpoint that resides on the new machine (over the
network), it also crashes.

I have dragged the Powerpoint app to the trash and reinstalled; no
joy. I have also thrown out the Powerpoint preferences; no luck there
either. Any suggestions?

Please don't yell at me for having the program installed on two
machines; as soon as it actually runs, I'll delete it on the old.

Thanks, m

 

[John McGhie]

Ah hah! I can see your problem... You need to send that machine to me.
Then you won't have the problem. The cause is that you have entirely too
much money, and I know you only posted to make us all jealous...

Seriously: When you say that you "reinstalled from your disk" do you mean
your CD-ROM? If not, rip it all out and start again.

I suspect that what has happened is that your new machine had Office 2004
Test Drive on the hard disk, and you did not use the Remover Tool to get it
off. So your system now contains preferences pointing in the wrong place.

Run the Office Remover tool and remove every instance of every copy of
Office you have on the new machine.

Then put back just Office X using a drag-and-drop install (because the
installer will not run on an Intel machine).

Then immediately apply the 10.1.9 Microsoft Office updater. You may also
like to download and re-apply the Apple Mac 10.4.9 combo updater -- we have
had several instances where that has not properly updated the system the
first time.

The fact that it's PowerPoint that is failing indicates it's something to do
with the graphics subsystem, probably QuickTime, which Office X uses for a
lot of its graphics rendering.

Hope this helps

Hello, I formerly ran Powerpoint 10.1.5 (Microsoft Office X) on a Mac
G4 running 10.4.9. Everything ran fine. I've recently purchased a 2 x
3 GHz Dual-Core Intel Xeon Mac Pro running 10.4.9. I installed Office
from my disk and then retrieved upgrades from the Microsoft site and
am now running 10.1.9.

Word and Excel run fine, Powerpoint starts up, loads a blank page and
crashes. In the microsecond before it crashes, I managed to turn of
the default Project Gallery page, but that's it. Crashes every time.

Here's a kicker: I can run, on the new machine, over the network, the
old Powerpoint app from my old machine (which is headed for
recycling). It is version 10.1.5. If I copy that app over to the new
machine, it crashes. If, whilst on the old machine, I attempt to run
the copy of Powerpoint that resides on the new machine (over the
network), it also crashes.

I have dragged the Powerpoint app to the trash and reinstalled; no
joy. I have also thrown out the Powerpoint preferences; no luck there
either. Any suggestions?

Please don't yell at me for having the program installed on two
machines; as soon as it actually runs, I'll delete it on the old.

Thanks, m

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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]