Powerpoint export crash

[NigelGomm]

Hi,

i have Powerpoint 2003 under automation. At one site Powerpoint is crashing
("MS Powerpoint has experienced a problem and needs to close") when my i
export to JPG.

I had the user send the presentation to me and i can export on my system no
problem.

The user is able to 'saveas' JPG with no problem. If the 'saveas()' didn't
work i'd assume it was the JPG filter and ask him to reinstall - it may come
to that but in all other respects his powerpoint is working fine. He has no
powerpoint add-ins installed.

Any suggestions ?

TIA

Nigel

 

[Steve Rindsberg]

Hi,

i have Powerpoint 2003 under automation. At one site Powerpoint is crashing
("MS Powerpoint has experienced a problem and needs to close") when my i
export to JPG.

I had the user send the presentation to me and i can export on my system no
problem.

The user is able to 'saveas' JPG with no problem. If the 'saveas()' didn't
work i'd assume it was the JPG filter and ask him to reinstall - it may come
to that but in all other respects his powerpoint is working fine. He has no
powerpoint add-ins installed.

Does this happen to all presentations at that site or just certain ones (or
certain slides w/in the presentation)?

ISTR that you can run into errors if you try to export while in Master view.

 

[NigelGomm]

Hi Steve,

as best i can tell... all presentations at the site and all slides within a
presentation

it will be in the default view.

Now that's curious..... setting the default view to be 'Notes' on my system
causes Powerpoint to crash when i do the oPres.close() as i'm tidying up
(having done all my exports sucessfully) - even though i've changed the view
to be slidesorter.

does anyone else get that or do i need to go sleep?


nigel

 

[Wei-Dong XU [MSFT]]

Hi Nigel,

Currently we are finding support professional for you on this issue. If any
result, we will reply at the first time.

Best Regards,
Wei-Dong XU
Microsoft Product Support Services
This posting is provided "AS IS" with no warranties, and confers no rights.
It is my pleasure to be of assistance.

 

[Steve Rindsberg]

as best i can tell... all presentations at the site and all slides within a

presentation

it will be in the default view.

It might be worth storing the user's current view, setting PPT to the most
appropriate view for the task at hand, then resetting what they had at the end
of the run.

There were some odd bugs in 2002 that'd cause it to crash under very specific
circumstances; as I recall, it was something like:

- A new toolbar had been added during that session (as will happen at every PPT
launch if certain versions of Acrobat or other addins are present)

- The starting slide number changed (in Page Setup or programmatically)

- You changed view

Might be worth looking into that one.

 

[NigelGomm]

thanks Steve... see below

It might be worth storing the user's current view, setting PPT to the most
appropriate view for the task at hand, then resetting what they had at the
end
of the run.

see below

There were some odd bugs in 2002 that'd cause it to crash under very
specific
circumstances; as I recall, it was something like:

- A new toolbar had been added during that session (as will happen at
every PPT
launch if certain versions of Acrobat or other addins are present)

no add-ins

- The starting slide number changed (in Page Setup or programmatically)

nope... just exporting the existing slides

- You changed view

Might be worth looking into that one.

yes indeed.... now i step through again i realise that there is no view (or
at least no activewindow... i'm using getObject()) when i do the exports. I
do a oPres.newwindow() and switch into slidesorter view shortly before
closing. I've asked the user what his default view is and to try again with
it set to slidesorter but no word back yet.

 

[Peter Huang [MSFT]]

Hi

So far to isolate the problem I think you may try to create a blank PPT to
see if that will cause the problem and then copy paste the slide one by one
to see if certain slide cause the problem.
If the problem will occur even used with a blank new PPT, I think you may
try to reinstall the PPT application.


Best regards,

Peter Huang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Yan-Hong Huang[MSFT]]

Hello Nigel,

I am reviewing the issue thread. How is everything going? Have you isolated
the problem successfully? If no, could you please provide a repro sample
and detailed repro steps here so that we can help troubleshoot it?

Thanks very much.

Best regards,
Yanhong Huang
Microsoft Community Support

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[NigelGomm]

i've not heard back from the user..... he is "7-day trialing" some software
i publish and fear i may have lost him.

 

[Peter Huang [MSFT]]

Hi

Thanks for your response that I am sorry if it is the bad news.
Anyway, if you still have any concern on this issue, please feel free to
post here.

Best regards,

Peter Huang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.