Powerpoint file prints what is NOT veiwed

[Wolf_ottawa]

I have been in digital printing for awhile now and never have seen something
like this. I have client who on last Friday submitted an powerpoint for
printing. This file printed without complications to Pdf then submitted to
the printer. We found the file at the pdf stage was not the same as the
source. It was different in type and layout and even background images, It
was like a completely different document. I thought it must have been a
mistake so I resubmitted to the printer direct this time. Same result.To my
surprise what I found was the file was not printing as my Powerpoint was
showing. Client was angry and sent the job elsewhere where she says no
problem at that end (they always say that). What caused this malfunction? How
do I explain it to my customer and Salesman? We use Windows 2000 Pro. &
Powerpoint 2000.

 

[Wolf_ottawa]

Handouts two per page. I have also today tried outputing to several different
print drivers (of colour devices I have in my possesion with there own
servers) Fiery-canon 3220, Edox-clc1000, Edox-clc5000 & Edox-novajet750 to
postscript the distilled as acrobat 3.0 then as 6.0. Same result... for
testing purposes I selected a page that shows this problem best output as a
single slide in this case. It's almost like there is something in the
template overriding the actual view but there is nothing that can be selected
to edit the background in that page. Could it be something in the newer
versions of powerpoint & plugins associated with?

 

[Wolf_ottawa]

Any suggestions?

 

[Wolf_ottawa]

I enclosed a sample of pdf of the same file to your email and sample of the
first few pages to your email.What I have figured out so far... by accident
is if you isolate the page(4) in a new document and delete the other pages it
prints correctly. If you leave it in the document with the starting pages say
from pages 1-4 it prints incorrectly as well.

 

[Wolf_ottawa]

I have found through a demo of 2003 powerpoint that it prints corrected.
Rather slowly but has resolved this issue being a outdated version conflict.
Hope this helps any else with this problem.
Thanks for your help.