Powerpoint lost fonts

[oletmac]

I've had an interesting experience. When looking at a "PC" office XP
powerpont file on a OSX Mac/Office X (10.1.5) all of the fonts are not
displayed. This only occurs with embedded images (chemdraw images)
from a PC source. The same file works flawlessly on an older version of
office for the mac (OS9/2001) and obviously on the PC. It apparently
occurs/is associated with the meta file import in powerpoint 10.1.5. I
have not seen any references for this issue on any of the boards. Can
you help? Thanks.

 

[Jim Gordon MVP]

Hi

PowerPoint calls MacOS and uses the fonts that MacOS provides. If the
required font is not found, then substitution occurs.

I can think of two possibilities here. One possibility is the font is just
nowhere to be found on the OSX computer, so PowerPoint is substituting some
other font. The solution is to install the missing font.

Another possibility is that two different versions of the font exist both
having the same name but in different locations. MacOS will use the first
copy it finds and disregards any duplicate names. The solution is to remove
the copy of the font that you don't want to use.

-Jim Gordon
Mac MVP

All responses should be made to this newsgroup within the same thread.
Thanks.

About Microsoft MVPs:
http://www.mvps.org/

Search for help with the free Google search Excel add-in:
<http://www.rondebruin.nl/Google.htm>

 

[oletmac]

Thanks Jim for the reply. I will try the second suggestion you provided.
The font in question is Arial and I know that it si available for this
system. I'll let you know if this doesn't work.

By the way, as an interaeting side note, the original post I provided an
old email account for fear of getting junk mail. Well I'm glad I did
because this morning I received 22 emails with viruses to that account.
Fortunately our mail scanner caught them (My current antivirus would
have also caught them). Just to let everyone know that either someone
is trolling your boards looking for prey or (more likely ) is on your
listserv and is infected.

 

[Jonathan Brecher]

I can think of two possibilities here. One possibility is the font is just
nowhere to be found on the OSX computer, so PowerPoint is substituting some
other font. The solution is to install the missing font.

Another possibility is that two different versions of the font exist both
having the same name but in different locations. MacOS will use the first
copy it finds and disregards any duplicate names. The solution is to remove
the copy of the font that you don't want to use.

And yet another possibility is that there is a real bug in Microsoft
Office for the Macintosh. In fact, that is the case. Microsoft is
amply aware of this issue at the highest levels of the Macintosh
Business Unit, and they have been aware of it for several years.

This issue is discussed further at
http://www.cambridgesoft.com/support/answers.cfm?PRID=640&FID=2&OS=1,
with some workarounds for people willing to explore non-Microsoft
alternatives. Unfortunately, there is no workaround -- and Microsoft
has confirmed to us that there is no workaround -- for
PowerPoint/Word/Excel users until they release a fix for those
products.


Jonathan Brecher
CambridgeSoft Corporation
(e-mail address removed)

 

[Jim Gordon MVP]

Many thanks to Jonathan.

I had forgotten that this topic has already been covered. The advice given
in the article is excellent. Use PowerPoint's help menu and choose the
feedback item to let Microsoft know that you are affected by this problem.
It would probably be a good idea to reference the web page that Jonathan
pointed out. Hopefully the MacBU can fix this bug.

-Jim Gordon
Mac MVP

All responses should be made to this newsgroup within the same thread.
Thanks.

About Microsoft MVPs:
http://www.mvps.org/

Search for help with the free Google search Excel add-in:
<http://www.rondebruin.nl/Google.htm>

----------

I can think of two possibilities here. One possibility is the font is just
nowhere to be found on the OSX computer, so PowerPoint is substituting some
other font. The solution is to install the missing font.

Another possibility is that two different versions of the font exist both
having the same name but in different locations. MacOS will use the first
copy it finds and disregards any duplicate names. The solution is to remove
the copy of the font that you don't want to use.

And yet another possibility is that there is a real bug in Microsoft
Office for the Macintosh. In fact, that is the case. Microsoft is
amply aware of this issue at the highest levels of the Macintosh
Business Unit, and they have been aware of it for several years.

This issue is discussed further at
http://www.cambridgesoft.com/support/answers.cfm?PRID=640&FID=2&OS=1,
with some workarounds for people willing to explore non-Microsoft
alternatives. Unfortunately, there is no workaround -- and Microsoft
has confirmed to us that there is no workaround -- for
PowerPoint/Word/Excel users until they release a fix for those
products.


Jonathan Brecher
CambridgeSoft Corporation
(e-mail address removed)[/QUOTE]