PowerPoint Memory Error (PowerCom)

[DSISupport]

Hi,
I'm trying to develop a PowerPoint Add-In called PowerCom that basically
read users Polls through the Serial Port and display the result as a graph
while in the slide show. After finish the slide show powerpoint will save my
addin as an ActiveX object within each Slide for future use.
Recently and for some reasons I'm getting a memory error that is

titled "Powerpnt.exe - Application Error" and reads as:
The Instruction at "0x734390a9" referenced memory at "0x65101878". The
memory could not be "read" Click OK to terminate the program

I should also mentioned that the application is VB6 and the error doesn't
occurs in all computers.
Would you please guide me where to start looking to this issue and how to
resolve it.

Thanks.

 

[Peter Huang [MSFT]]

Hi

It seems to be a crash occurred in the PowerPoint process.
From your description, the Addin works before and now it only occurred in
certain machine and works in all other mahcine.
If I have any misunderstanding, please feel free to post here.

So far I think you may to unload all the addin and reinstall your addin to
see if that helps, also reinstall Powerpoint if necessary.

If that did not work, I think you may need to contact MSPSS which will do
the dump analysis which is helpful in the crash scenario.

Thanks!

Best regards,

Peter Huang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[DSISupport]

Peter,
We did try to reinstall the Add-In many times as well as office, we even
tried to install this in different environments over and over to narrow down
the issue but unfortunatly it didn't help. We also tried to generate the
setup package many times by including more dependency files but we always had
the same issue when closing Powerpoint application.
So for now I think that it will be interesting to see how can we do the dump
to analyze the error and understand the issue, Do you know how can I do that?

Thanks.

DSISupport.

 

[Peter Huang [MSFT]]

Hi

How to use ADPlus to troubleshoot "hangs" and "crashes" (286350)
http://support.microsoft.com/default.aspx?scid=KB;EN-US;286350

Commonly, we use AdPlus to create dump for crash application, and then
analyse the dump with windbg.
But to analyze the dump we need to symbols for the application, but the
Office Symbols is not public, so even if you debug into the powerpoint,
what you see is assembly code. That is why I suggest you contact MSPSS.

You may reach MSPSS via the link below.
http://support.microsoft.com



Best regards,

Peter Huang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[DSISupport]

Peter,
Would you please tell me how to contact MSPSS team for support?
Thx,

 

[Peter Huang [MSFT]]

Hi

In the link below, you may select the proper support approach.
http://support.microsoft.com
e.g. click Support Services /Professional Support
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone where
have the phone NO.

Best regards,

Peter Huang
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.