J
johnmaclay
Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
I hope you can help.
I have recently installed office for mac 2008. I have been using all the applications without concern. For the past 2 days however, powerpoint has been crashing repeatedly at startup. The other MS apps seem ok.
I have tried the following with no luck -
Switched off the fontbook
Repaired disk permissions
Deleted the prefs.plist file
I still have MS PPT 2004 installed and it is working stably (I work at a university and they will only support 2004 just now). However I like 2008 and wish it would work again!
I enclose the error report below. I hope you can help.
Best wishes
John
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-23 10:15:12 +0100
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.1.2.080729
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00002380
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00002380
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x90a58380 in _objc_msgSend + 0x00000010 (libobjc.A.dylib + 0x00002380)
# 2 0x92e2694b in TCoreTextEngine::Invalidate() + 0x00000021 (HIToolbox + 0x0004694b)
# 3 0x92e16ef2 in TCoreTextEngine::Init(__CFString const*, _HIThemeTextInfo const*) + 0x00000028 (HIToolbox + 0x00036ef2)
# 4 0x92e16db4 in TThemeTextCache::Create(__CFString const*, _HIThemeTextInfo const*) + 0x000000A8 (HIToolbox + 0x00036db4)
# 5 0x92e16c6d in ThemeTextCreate(__CFString const*, _HIThemeTextInfo const*) + 0x00000021 (HIToolbox + 0x00036c6d)
# 6 0x92e1c11b in DataEngine:
rawTextBox(__CFString const*, CGRect const*, _HIThemeTextInfo*, CGContext*) + 0x00000207 (HIToolbox + 0x0003c11b)
# 7 0x92e1bed7 in _HIThemeDrawTextBox + 0x0000013F (HIToolbox + 0x0003bed7)
# 8 0x012a7e31 in _McpCopyCGImageFromMcpBundlePNG + 0x0000043B (MicrosoftComponentPlugin + 0x000a2e31)
# 9 0x01277f00 in _McpFBuildCMLinkableTextStyleTag + 0x00006D58 (MicrosoftComponentPlugin + 0x00072f00)
# 10 0x0138c4bd in _McpSetNSCursor + 0x000125AA (MicrosoftComponentPlugin + 0x001874bd)
# 11 0x01277beb in _McpFBuildCMLinkableTextStyleTag + 0x00006A43 (MicrosoftComponentPlugin + 0x00072beb)
# 12 0x0129d6de in _McpCreateCustomDialControl + 0x00000FAA (MicrosoftComponentPlugin + 0x000986de)
# 13 0x01290b62 in _McpFCreateControl + 0x00001B3C (MicrosoftComponentPlugin + 0x0008bb62)
# 14 0x012a9924 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a4924)
# 15 0x012a8740 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000F0 (MicrosoftComponentPlugin + 0x000a3740)
# 16 0x012a056c in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 17 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 18 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 19 0x92de7a41 in _SendEventToEventTargetWithOptions + 0x00000037 (HIToolbox + 0x00007a41)
# 20 0x92e14f98 in HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 0x000001D2 (HIToolbox + 0x00034f98)
# 21 0x92f8bb68 in HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char) + 0x0000036A (HIToolbox + 0x001abb68)
# 22 0x92f8bcfa in HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char) + 0x000004FC (HIToolbox + 0x001abcfa)
# 23 0x92f8bcfa in HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char) + 0x000004FC (HIToolbox + 0x001abcfa)
# 24 0x92f8bcfa in HIView::RecursiveDrawComposited(__HIShape const*
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
I hope you can help.
I have recently installed office for mac 2008. I have been using all the applications without concern. For the past 2 days however, powerpoint has been crashing repeatedly at startup. The other MS apps seem ok.
I have tried the following with no luck -
Switched off the fontbook
Repaired disk permissions
Deleted the prefs.plist file
I still have MS PPT 2004 installed and it is working stably (I work at a university and they will only support 2004 just now). However I like 2008 and wish it would work again!
I enclose the error report below. I hope you can help.
Best wishes
John
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-23 10:15:12 +0100
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.1.2.080729
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00002380
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00002380
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x90a58380 in _objc_msgSend + 0x00000010 (libobjc.A.dylib + 0x00002380)
# 2 0x92e2694b in TCoreTextEngine::Invalidate() + 0x00000021 (HIToolbox + 0x0004694b)
# 3 0x92e16ef2 in TCoreTextEngine::Init(__CFString const*, _HIThemeTextInfo const*) + 0x00000028 (HIToolbox + 0x00036ef2)
# 4 0x92e16db4 in TThemeTextCache::Create(__CFString const*, _HIThemeTextInfo const*) + 0x000000A8 (HIToolbox + 0x00036db4)
# 5 0x92e16c6d in ThemeTextCreate(__CFString const*, _HIThemeTextInfo const*) + 0x00000021 (HIToolbox + 0x00036c6d)
# 6 0x92e1c11b in DataEngine:
rawTextBox(__CFString const*, CGRect const*, _HIThemeTextInfo*, CGContext*) + 0x00000207 (HIToolbox + 0x0003c11b)# 7 0x92e1bed7 in _HIThemeDrawTextBox + 0x0000013F (HIToolbox + 0x0003bed7)
# 8 0x012a7e31 in _McpCopyCGImageFromMcpBundlePNG + 0x0000043B (MicrosoftComponentPlugin + 0x000a2e31)
# 9 0x01277f00 in _McpFBuildCMLinkableTextStyleTag + 0x00006D58 (MicrosoftComponentPlugin + 0x00072f00)
# 10 0x0138c4bd in _McpSetNSCursor + 0x000125AA (MicrosoftComponentPlugin + 0x001874bd)
# 11 0x01277beb in _McpFBuildCMLinkableTextStyleTag + 0x00006A43 (MicrosoftComponentPlugin + 0x00072beb)
# 12 0x0129d6de in _McpCreateCustomDialControl + 0x00000FAA (MicrosoftComponentPlugin + 0x000986de)
# 13 0x01290b62 in _McpFCreateControl + 0x00001B3C (MicrosoftComponentPlugin + 0x0008bb62)
# 14 0x012a9924 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a4924)
# 15 0x012a8740 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000F0 (MicrosoftComponentPlugin + 0x000a3740)
# 16 0x012a056c in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 17 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 18 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 19 0x92de7a41 in _SendEventToEventTargetWithOptions + 0x00000037 (HIToolbox + 0x00007a41)
# 20 0x92e14f98 in HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 0x000001D2 (HIToolbox + 0x00034f98)
# 21 0x92f8bb68 in HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char) + 0x0000036A (HIToolbox + 0x001abb68)
# 22 0x92f8bcfa in HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char) + 0x000004FC (HIToolbox + 0x001abcfa)
# 23 0x92f8bcfa in HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char) + 0x000004FC (HIToolbox + 0x001abcfa)
# 24 0x92f8bcfa in HIView::RecursiveDrawComposited(__HIShape const*