PowerPoint slide show mode crashes every time

[JDF5]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel

Even if I create a new empty single page PowerPoint presentation, if I click on slide show mode it crashes PowerPoint immediately (after a brief white screen).

I am running PP 2004 11.3.5 under Tiger 10.4.11. (Our company is not migrating to Leopard until later this year).

My IT group tried reinstalling PP to see if it was a corrupted file and that did not solve the problem.

I am on a MacBook Pro 2.4 (latest hardware). We tested this version and the exact PowerPoint installation image on a Mac Mini and a MacBook Pro 2.33 and it worked fine. We tested it another another hardware idential MBP 2.4 and it also crashes every time PowerPoint goes into slide show mode.

Are other users of PowerPoint 2004 able to use it in slide show mode on the very lastest MacBook Pros? Is there a simple fix?

 

[JDF5]

Here is the crash log:

Date/Time: 2008-04-28 12:32:12.423 -0700
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Microsoft PowerPoint
Path: /Applications/Microsoft Office 2004/Microsoft PowerPoint
Parent: WindowServer [66]
Rosetta: Yes

Version: 11.3.5 (11.3.5 (070411), © 2004 Microsoft Corporation. All rights reserved.)

PID: 304
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000303

Thread 0:
0 GLEngine 0x159082ba gliInitializeLibrary + 1020

Thread 1:
0 LaunchCFMApp 0xb822fa6b strchr + 72
1 LaunchCFMApp 0xb81cb487 pthread_cond_wait + 3114
2 LaunchCFMApp 0xb816765e catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8166b9a CallPPCFunctionAtAddressInt + 177124
4 LaunchCFMApp 0xb8166a91 CallPPCFunctionAtAddressInt + 176859
5 LaunchCFMApp 0xb816775c catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb8200c00 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb813446b spin_lock_wrapper + 92201
1 LaunchCFMApp 0xb815fa34 CallPPCFunctionAtAddressInt + 148094
2 LaunchCFMApp 0xb8162601 CallPPCFunctionAtAddressInt + 159307
3 LaunchCFMApp 0xb80c805c 0xb8000000 + 819292

Unknown thread crashed with i386 Thread State:
eax: 0x00000000 ebx: 0x15907ecc ecx:0xb82dd420 edx: 0x00000000
edi: 0x15907ebe esi: 0x1592ae38 ebp:0xbfffd298 esp: 0xbfffd250
ss: 0x0000001f efl: 0x00010286 eip:0x159082ba cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x67d000 - 0x6ebfff com.microsoft.shmem.bundle 060425 (11.2.4) /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
0x17db000 - 0x17dcfff BDL.dylib /usr/libexec/oah/Shims/BDL.dylib
0x17df000 - 0x17dffff libSystem.B.dylib /usr/libexec/oah/Shims/libSystem.B.dylib
0x17e2000 - 0x17e3fff CoreFoundation /usr/libexec/oah/Shims/CoreFoundation.framework/CoreFoundation
0x15201000 - 0x15201fff ApplicationServices /usr/libexec/oah/Shims/ApplicationServices.framework/ApplicationServices
0x15376000 - 0x1537efff libLW8Utils.dylib /System/Library/Printers/Libraries/libLW8Utils.dylib
0x15384000 - 0x1538afff IOKit /usr/libexec/oah/Shims/IOKit.framework/IOKit
0x156c1000 - 0x156fffff libLW8Converter.dylib /System/Library/Printers/Libraries/libLW8Converter.dylib
0x15730000 - 0x15772fff GLEngine /usr/libexec/oah/Shims/GLEngine.bundle/GLEngine
0x15905000 - 0x15937fff GLEngine /usr/libexec/oah/Shims/GLEngine.bundle/GLEngine
0x15b00000 - 0x15b07fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x15b0c000 - 0x15b4efff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x18398000 - 0x184fefff GLEngine /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x18552000 - 0x189eafff libGLProgrammability.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x18ae5000 - 0x18b49fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x8fc00000 - 0x8fc50fff dyld 46.16 /usr/lib/dyld
0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90396000 - 0x90758fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907e7000 - 0x908befff com

 

[Scot]

I have the same MacBook Pro, the same version of OS X, and the same version
of PowerPoint. I have the *exact* same problem. Presentations open and edit
fine. But as soon as I switch to Slide Show or Presenter Tools, I go into the
mode very briefly (a second or two ) and PowerPoint crashes. My PP crash text
is very similar to that of (e-mail address removed) (will post if someone thinks
they can help).

Note: This happens with *all* presentations. I can move the same
presentations to another Mac and I have no problems there.

Like (e-mail address removed), even if I try Slide view with an empty new
single page presentation (generated by PP at launch), the same error occurs.

I had the same problem with OS X 10.4.10 too on this machine.

Also like (e-mail address removed), I have reinstalled MS Office Mac 2004. Once
as a reinstall, and once as a complete wipe. I am fully up-to-date with all
Office updates. But the problem is there even before I install the updates.

Have a sneaking suspicion this problem has to do with video. My specific
model MacBook Pro is the MBP 17 with 2.4GHz. This machine has the
higher-resolution screen, 1920 x 1200. I have tried reducing the resolution
but that has not helped.

Any advice would be welcomed.

-- S.

 

[JDF5]

My company has replicated this problem on several machines and can not find a fix. Our solution is to test moving to 10.5 JDF5

 

[CyberTaz]

Hi Folks -

Just to put things into perspective - although I appreciate your
frustration:

I'm running PPt 11.3.5 (Office 11.4.1) in Tiger (10.4.11) on a 15" MBP 2.4,
4GB with absolutely no such problems. I sincerely don't believe the problem
is with PPt - it's been out there to long with no similar reports.

The first suggestion I'd make is that you go to the Apple site, get the
10.4.11 COMBO Updater & apply that (even f you're already at that build) as
well as any updates to other Apple software that haven't yet been applied.

Also, check System Profiler to see which actual Model Identifier is
indicated in the Hardware Overview. If it's 2.1 or 1.1 scour the same Apple
downloads list for any applicable firmware & graphics updates. There have
been quite a few issues with MBP graphics. BTW - The 2.4 processor doesn't
mean it's the "latest hardware". There have been several revisions of MBP
with 2.4's (the "latest" MBPs are equipped with 2.5 & 2.6) so any given 2.4
could have been in the pipeline for a year or so The Model Identifier
will tell for sure. Even if it's a 3.1 you'll probably need at least one of
the firmware updates. You'll find it all here:

http://www.apple.com/support/downloads/index.html

Make sure to run Disk Utility - Repair Disk Permissions & restart the Mac
after applying any updates. If you continue to have problems post back with
specifics & perhaps there's more someone can offer.

Also, If you do upgrade to Leopard you might want to consider staying at the
base installation of 10.5.0 - the 10.5.2 update seems to be breaking a
number of things for a lot of people - not just re Office. I'm holding off
to see if 10.5.3 gets things back on an even keel.

HTH |:>)
Bob Jones
[MVP] Office:Mac