powerpoint would not open anymore

P

Pascal

Hi all,

All of a sudden powerpoint would not open anymore. Behavior :

Double click --> The rectangle frame "powepoint" flashes. then nothing. Its
dead
Double click --> message box " the last attempt was unsuccessfull. You can
lauch ppt in safe mode Y/N" -->Y -->another message box "could not launch
Msiexec.exe" --> Then dead again.

Infos :
-->XP and Office student and familly edition.
--> I have antivir running
--> Isse exists with and without the firewall running.

--> More interestingly, when the computer is started in windows safe mode,
then ppt runs !

I spent 2days fooling around with google... tough luck, hope someone can help

Tks.
 
E

Echo S

Since it runs when you boot into Safe Mode, I'd start with updating your
video drivers.

You might also run Detect and Repair. Open Windows Control Panel, choose
Add/Remove Programs, and repair the Office installation there.

If that doesn't work, then it's probably something to do with the
msiexec.exe file. What's the exact error message you get there?
 
P

Pascal

Thank you for your answer.

I did try to repair my office install.... no change.
I re-installed it altoghether... no change.

The update of the video drivers seem logical, although I did not mess with
them between the time ppt would work and now.

I saw some post were printers were creating issues. I disintalled all my
printers... no change. I re-installed... no change.

Messages : (translated from french :) !)
1st double click --> Nothing happens (beside the flash/or not)
2nd double click -->The last atttempt failed.Safe mode will allow you to
isolate the problem....Y/N ? --> Yes --> Nothing happens
3rd double click --> Failure to launch ppt in safe mode.Do you want to use
"detect and repair" Y/N ? --> Y --> new window "impossible to launch
Msiexec.exe."

Msiexec :

It is set in manual mode. I did launch it manually. No change with ppt.
As seen in posts I set it it to automatically restart upon failure....
I seem to have no install problems

I'll look into the video drivers now. Tks.
 
P

Pascal

Me again....

Its getting worse. I tried to repair then desinstall office. Guess what !
Impossible now. Just got a message that the operatioon failed.

Now what ?
 
E

Echo S

"impossible to launch Msiexec.exe." is the only text in the error message on
the third try?
 
P

Pascal

Thanks guys !

Echo S, I could not put a sreenshot here but YES, very small box, title
Microsoft Office with this simple words "impossible de démarrer Msiexec.exe."
Knowing that "démarrer" translates "start".... :)

Steve,
I did check, I see the process PWPOINT come and go logically with the
actions. It sticks around while I answer any text box then goes away with the
answer.

I don't think its something a windows re-install won't fix (Yea, I am than
much desperate !).

Thank you anyway for answering..
 
P

Pia Bork

Pascal said:
Echo S, I could not put a sreenshot here but YES, very small box,
title Microsoft Office with this simple words "impossible de démarrer
Msiexec.exe." Knowing that "démarrer" translates "start".... :)
Click to expand...

msiexec - that's the Windows Installer service - maybe somethings is wrong
with it. You can try to unregister and register it again and see, if that
helps. Go to "Start / Run" and type

msiexec.exe /unregister


After that go again to "Start / Run" and type:

msiexec.exe /regserver

--
Mit vielen Grüßen
Pia Bork

MVP PowerPoint
http://www.ppt-faq.de
 
P

Pascal

Thanks Pia,

I have gone through this move too earlier based on my finding on google, but
that did not do the trick.

I do beleive that something is wrong with the insatller although only ppt is
affected by installation issue.

I appreciated everybody's feedback but I give up and will go through a
windows install, it's been a long while anyway. Tks again.
 
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