PpowerPoint mail attachments corrupting

[buckster]

Hi,

My users run PowerPoint 10.1 on Panther 4 client on a mix of iMacs, eMacs
and Powerbooks.

The problem i have is that a number of different users have inconsistent
problems when emailing powerpoint documents with Mail.

sometimes (i hate that word) the document becomes corrupt and the
following messages is displayed when the recipient tries to open the
document:

"Powerpoint cannot open the file [file path]. The file may be corrupt, in use
or of a type not recognised by powerpoint."

This problem is very inconsistent but happens enough to be a real issue for
my users when emailing clients... and so I get a lot of grief about it.
Unfortunately we do a lot of PowerPoint work for clients.

It is only ppoint files which are corrupting. The files are not open when they
are attached to the mail. The file naming is correct and this problem
happens with both long and short file names.

Does anyone have any info which may help?

Thanks,

b.

 

[David M. Marcovitz]

Is Mail automatically compressing the files? Try running them through
Stuffit Expander. We have had this problem with all kinds of files sent
through email from a Mac (not just PowerPoint). Stuffit Expander solved
the problem.
--David

--
David M. Marcovitz
Director of Graduate Programs in Educational Technology
Loyola College in Maryland
Author of _Powerful PowerPoint for Educators_
http://www.loyola.edu/education/PowerfulPowerPoint/

 

[buckster]

no the files are not being comressed by the sender.
regards,
b.

Hi,

My users run PowerPoint 10.1 on Panther 4 client on a mix of iMacs,
eMacs and Powerbooks.

The problem i have is that a number of different users have
inconsistent problems when emailing powerpoint documents with Mail.

sometimes (i hate that word) the document becomes corrupt and the
following messages is displayed when the recipient tries to open the
document:

"Powerpoint cannot open the file [file path]. The file may be corrupt,
in use or of a type not recognised by powerpoint."

This problem is very inconsistent but happens enough to be a real
issue for my users when emailing clients... and so I get a lot of
grief about it. Unfortunately we do a lot of PowerPoint work for
clients.

It is only ppoint files which are corrupting. The files are not open
when they are attached to the mail. The file naming is correct and
this problem happens with both long and short file names.

Does anyone have any info which may help?

Thanks,

b.

.

 

[John Lockwood]

The problem i have is that a number of different users have inconsistent
problems when emailing powerpoint documents with Mail.

sometimes (i hate that word) the document becomes corrupt and the
following messages is displayed when the recipient tries to open the
document:

Not that it helps, but we have some users having exactly the same problem
here. They are running Mac OS X 10.3.5 (which has Apple Mail version 1.3.9)
and Office v.X (patched up to 10.1.5).

Again other documents (e.g. Word) do not suffer from this.

The PowerPoint files have not been compressed. Interestingly, when the user
goes back and checks their own copy of the file has also become corrupted as
well.