ppt only opens in remote assistance?

[Weeworld]

For the last few days I have been attempting to trouble shoot an issue one of
our sales team has. When I am in a remote assistance session her ppt files
open and load fine in PowerPoint 2003 (part of office 2003 pro). When I
disconnect from remote assistance and she opens her ppt file it only opens
the first slide and all the top tool bars in PowerPoint are grey and can’t be
accessed.

The steps I have taken are as follows:
Opened the offending ppt files on other machines – they seem fine.
Ran a repair on office 2003 from add/remove programs.
Installed the office 2007 compatibility pack although only some of the
PowerPoint files were pptx.

I have searched the web high and low for a solution for this and can’t find
one single case with the same issues. I myself have never seen this before.

The user is a local admin on her laptop.
Office2003SP3 is installed.

I have to add that there are no errors or warnings in event viewer.

Has anyone seen anything like this?

 

[Weeworld]

First thing I'd check: are you both (or is she) opening the PPT from a URL/link
of some sort?

As a test, make sure she's got the file on the local HDD, or copy it there if
not. Then try opening by doubleclicking the file's icon on the local HDD. Also
try opening by starting PPT then using File, Open to open the file.

Do any of those steps make a difference?





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The ppt files in question are on the local machine (one on the desktop and
the others in my documents). I will try and open powerpoint first when she
comes back online.
Thanks for your reply

 

[Weeworld]

The ppt files in question are on the local machine (one on the desktop and
the others in my documents). I will try and open powerpoint first when she
comes back online.
Thanks for your reply

same thing when you use the file>open menu
Also the same when you create a new ppt

im going to recreate her profile on the laptop and see if that helps

 

[Weeworld]

I tired that with still the same results
I also tried to create a new ppt with same results - greyed out menus

Again Thanks for your help

 

[Weeworld]

I have now ran powerpoint as local admin on the offending laptop (logged on
to laptop as administrator- still the same
reinstalled MS office 2003 pro - still the same

here is a word document that was sent to me with full details of the problem:
http://franchett1.com/powerpoint/Powerpoint issues.doc

am i missing the obvious?