ppt or pps no launch if powerpoint open

[Lee]

Hi There,



I'm running PowerPoint 2004 (11.2.1) on a Mac (Tiger 10.4.3).

If I have powerpoint open and I doubleclick a ppt or pps file,

the zoom window/application open woosh happens, but

nothing opens. If I try to open the same files from within Powerpoint

using FILE/OPEN, they will open as PPT most of the time,

even if they are PPS.



Weird.



Any thoughts? Is this due to the 11.2.1 update?



Regards,

Toe Cutter.

 

[Lee]

Hi again,

Just to clarify...

If I have powerpoint open and I doubleclick a ppt or pps file,

the zoom window/application open woosh happens, but

nothing opens. If I try to open the same files from within Powerpoint

using FILE/OPEN, they will open.

For some reason, double-clicking only works when PowerPoint is off at first.

If I had tried doubleclicking 5 ppt files and then went on to OPEN/FILE

from within PowerPoint, then a few of the previous ones will open in
succession.

Lee.

 

[Lee]

Okay, here it is....
I called Microsoft and walked them through my problem.
I didn't qualify for an official Microsoft support bulletin
because this is a relatively 'new' issue.

Here is the report they sent me regarding our test:

Report 1:
Action: We cannot have more than one presentation window open at once

Result: Not able to doubleclick/open

Cause: Problem with com.microsoft.powerpoint.plist and the Microsoft
preferences file

Resolution: Removed the files that cause the problem and educated Lee on the
usage of the PowerPoint show, and limitations regarding multiple .PPS files
running at once.

Report 2:

MICROSOFT PRODUCT VERSION AND SERVICE RELEASES:

HARDWARE/SOFTWARE ENVIRONMENT:

MacOS:10

Office 2004

ISSUE DESCRIPTION:Attempting to launch multiple pps file after launching a
ppt and not closing the application completly unable to launch a ppt file or
a ppps file.

Result:Unable to launch ppt files after launching pps files.

Causeossible corrupt files within the PC pps files

Resolution:

We attempted the process with openeing a pps file and completly quitting the
application and unable to launch a ppt file.

We did create a new pps file to verify if the issue is within the
application.

We have been able to launch the ppt and the pps at the same time that were
strictly mac authored.

With the pc/mac authored files we are experiencing the issue.

Did copy a pc pps file and copied into a mac pps file and there are
charts,hyperlinks,text and graphics within the pps file so saved as a ppt
and when launched opened fine.When the pc pps file was launched it opened
fine but would not launch a second time.

When any files were attempted to launch they would not after attempting to
open the pc authored pps.

When the mac authored ppt file was launched all documents that were selected
and would not launch did open.

We saved the ppt file we copied and pasted into as a pps and launched fine
and so did the ppt file.

We have determined the issue is when the presentation is being saved on the
pc that it is causing the issue.

We have agreed the issue is resolved.

Did explain the information regarding the issue can be posted on the
mactopia website for newsgroups.

Linda