My first steps would be to:
1. Run Alsoft DiskWarrior
2. Run Apple's Disk Utility and use it to repair permissions.
My experience is that fixes 95% of the problems I've ever encountered.
Re-installing will rarely do any good unless you run the uninstaller that's
in the Microsoft Office 2004 folder on the hard drive first.
Quoting from "diskgrunt" <
[email protected]>, in article
(e-mail address removed), on [DATE:
I have two users with MacBook Pro notebook and OS X 10.4.11 running
office 2004 11.3.9. Both of them are having trouble running powerpoint
slide shows. When they do, the app quits with an unexpected error.
I've taken the following steps
rebuilt their prefs
deleted MS Office cache files
reinstalled office - tested without patches - same issue
reapplied patches - tested - same issue
tested as another user
tested as admin user
tested with external display attached and removed
The odd thing is that both systems had been working as expected prior
to Apples 10.4.11 update and the MS Office 2004 11.3.9 patch. Other
systems with the same spec and os build are running as expected. Are
there cache files or preferences in the root library or system folder
that may relate to this issue? Has anyone else had similar issue?
Thanks for any help.
MVPs are not Microsoft Employees
MVP infohttp://mvp.support.microsoft.com/-Hide quoted text -
I failed to mention those steps had been taken. I also failed to
mention that there was a recent update to Java that had been installed
and I manually removed and reinstalled the java package from the OS X
disc in an attempt to repair anything that the install may have
damaged. I am still perplexed. I upgraded another system today, taking
the same steps as I had with the previous system and did not receive
the same issue. Any other thoughts?- Hide quoted text -
- Show quoted text -
I managed to get the crash report and found this tidbit pretty
interesting, it seems there may be something going on with the Opengl
Rendering hence the crash.
Rosetta Version: 17.26
Args: /Applications/Microsoft Office 2004/Microsoft PowerPoint /
Applications/Microsoft Office 2004/Microsoft PowerPoint -
psn_0_2228225
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: Crashed (0xbfffd280, 0x16f2a03e)
0x16e4d1ec: /usr/libexec/oah/Shims/GLEngine.bundle/GLEngine :
_gliInitializeLibrary + 0x4c
0x9369ef38: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL : _glcValidatePlugin + 0x98
0x9369edb4: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL : _glcPluginConnect + 0x54
0x9369fd20: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL : _CGLQueryRendererInfo + 0x170
0x97964f70: /System/Library/Frameworks/AGL.framework/Versions/A/AGL :
_aglQueryRendererInfo + 0x34
0x84eab114: No symbol
0x8525e758: No symbol
0x8525be58: No symbol
0x852897e0: No symbol
0x8528f2b4: No symbol
0x84f49cb8: No symbol
0x84f46e70: No symbol
0x84f3b3c4: No symbol
0x84caf3c8: No symbol
0x84caf2cc: No symbol
0x93247a5c: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox :
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe>
c
+ 0x3e0
0x93247040: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox :
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14
HandlerCallRec
+ 0x160
0x93246ec0: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox :
_SendEventToEventTargetWithOptions + 0x28
0x9324e8b4: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox :
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRe
fPv
+ 0x138
0x93247d74: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox :
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe>
c
+ 0x6f8
0x93247040: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox :
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14
HandlerCallRec
+ 0x160
0x9324e758: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox :
_SendEventToEventTarget + 0x28
0x84cc9850: No symbol
0x84f49618: No symbol
0x84f37f88: No symbol
0x854ad8f0: No symbol