'preparing to install' message

[Joan A]

Every time I access Word, I get the 'preparing to install' message. I use
Word frequently so it is obviously installed. It is frustrating to receive
this delay every time I access Word. Any recommendations on how to fix will
be greatly appreciated.

 

[Suzanne S. Barnhill]

You don't say what version you have, but try these KB articles:

"You receive a 'Preparing to install' message when you try to start an
Office XP program or an Office 2000 program"
http://support.microsoft.com/?kbid=888637

"OFF2000: Windows Installer Appears Every Time a Program Is Started"
http://support.microsoft.com/?kbid=265194