Presentation causes program freeze on PowerPoint 2004 for Mac

P

pw74

The file "Hjnbldning.pps" that can be downloaded from
"http://idisk.mac.com/pw74-Public?" causes PowerPoint 2004 for Mac to freeze.
I assume the situation is different in a Windows version, because the file
was sent to many different Windows users. I´m using an iMac with Intel Core
Duo CPU. Is this a known bug that will be fixed soon? I have tried to post
this issue from within PowerPoint, but no reply comes from that submission
page.

Regards

pw74
 
P

pw74

You experienced people here at the forum are not being very helpful. One
could in fact think that some of you are from microsoft, because all my
replies so far has headed in the same manner.
Come on, give me a break!
 
C

CyberTaz

First, nobody here is a MS employee. All who participate here do so
voluntarily based on their available time & opportunity. Nor is it anyone's
"private hot line" - it may take a bit of time for someone to respond and
that is especially true if the issue is of a file-specific nature rather
than a matter of general usage - Not to mention that most of us are a little
leery of blindly downloading anyone's files... And you won't gain favorable
attention by berating them.

Secondly, the reports generated to MS through the crash reports are *never*
replied to on a personal basis.

Further, the problem isn't with PPT - at least not from a "bug" perspective.

The file contains a multimedia clip which apparently is not Mac-compatible.
It's the clip that's crashing the program. The clip is just a music track -
no narration or animation. If you open the file in PPT (rather than
dbl-clicking it) you can delete the clip & run the show.

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 10/23/07 10:21 AM, in article
(e-mail address removed), "pw74"

You experienced people here at the forum are not being very helpful. One
could in fact think that some of you are from microsoft, because all my
replies so far has headed in the same manner.
Come on, give me a break!
 
P

pw74

CyberTaz said:
First, nobody here is a MS employee. All who participate here do so
voluntarily based on their available time & opportunity. Nor is it anyone's
"private hot line" - it may take a bit of time for someone to respond and
that is especially true if the issue is of a file-specific nature rather
than a matter of general usage - Not to mention that most of us are a little
leery of blindly downloading anyone's files... And you won't gain favorable
attention by berating them.

Secondly, the reports generated to MS through the crash reports are *never*
replied to on a personal basis.

Further, the problem isn't with PPT - at least not from a "bug" perspective.

The file contains a multimedia clip which apparently is not Mac-compatible.
It's the clip that's crashing the program. The clip is just a music track -
no narration or animation. If you open the file in PPT (rather than
dbl-clicking it) you can delete the clip & run the show.

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 10/23/07 10:21 AM, in article
(e-mail address removed), "pw74"

You experienced people here at the forum are not being very helpful. One
could in fact think that some of you are from microsoft, because all my
replies so far has headed in the same manner.
Come on, give me a break!
Sorry for being unpolite and thanks for, despite suspicious eyes, bothering
to actually examine the file. I didn´t know the best way to submit that file,
but I´m a bit stubborn so I tried my best.
I know almost nothing about PPT, but this file was sent to me at the same
time as another presentation that worked immediately. I was hoping that
Office 2004 would completely bridge the gap between the two platforms, but I
was wrong.
Thanks for your reply.
 
P

Paying Office 2004 User

Many PowerPoint presentations I've seen provided to my parents through their friends, originating on PCs through email (humorous things and business) crash Office 2004, even with the latest updates. They play fine on any reasonably built PC. On the Mac, watching the same PPT presentation results in a beach ball after a few frames, and then... well you know where this one is going. Paying users are complaining. The product's basic functionality is broken - regardless if its "not general usage" - for the people who pay for the software (honest folks like us) it makes the software either an inconvenience or just a waste of money. It's nice to see "updates" but fixes for reproducable problems (especially for paying users) is appropriate, yes?

A music clip should not crash well-written application software. If no decoder exists for the type of music, the software should continue to operate and turn-off the sound -- presenting a dialog box indicating the incompatibility. This is a Mac here, not a GameBoy. I've seen PowerPoint for Mac 2004 crash (and even lock a Mac up solid, needing forced quit -- if you're lucky enough to get back to the Finder after being in Fullscreen) ... while doing a simple rotation animation - of simple fonts - in a presentation without ANY sound. Nothing complicated. Other ones i've seen (majority in fact) are crashes when no animation or sound are present. Keep in mind - these same files play fine on any other PC i've tried. It's not a high expectation by any means, to expect that the software will work at least as well as it's PC counterpart. It costs a lost of cash to purchase this software.
 
J

Jim Gordon MVP

Many PowerPoint presentations I've seen provided to my parents through their
friends, originating on PCs through email (humorous things and business) crash
Office 2004, even with the latest updates. They play fine on any reasonably
built PC. On the Mac, watching the same PPT presentation results in a beach
ball after a few frames, and then... well you know where this one is going.
Paying users are complaining. The product's basic functionality is broken -
regardless if its "not general usage" - for the people who pay for the
software (honest folks like us) it makes the software either an inconvenience
or just a waste of money. It's nice to see "updates" but fixes for
reproducable problems (especially for paying users) is appropriate, yes?

A music clip should not crash well-written application software. If no decoder
exists for the type of music, the software should continue to operate and
turn-off the sound -- presenting a dialog box indicating the incompatibility.
This is a Mac here, not a GameBoy. I've seen PowerPoint for Mac 2004 crash
(and even lock a Mac up solid, needing forced quit -- if you're lucky enough
to get back to the Finder after being in Fullscreen) ... while doing a simple
rotation animation - of simple fonts - in a presentation without ANY sound.
Nothing complicated. Other ones i've seen (majority in fact) are crashes when
no animation or sound are present. Keep in mind - these same files play fine
on any other PC i've tried. It's not a high expectation by any means, to
expect that the software will work at least as well as it's PC counterpart. It
costs a lost of cash to purchase this software.

Hi,

I've seen it happen, too, but not very often. A couple things to do:
1. Run Disk Utility (in Applications > Utilities) and use it to repair
permissions.

2. Use Alsoft's DiskWarrior product to ensure the file structure and
directory are OK.

Sound files haven't been a problem, but once in a while a Windows user
sticks an Active-X component into a presentation, and that seems to cause a
problem.

-Jim

--
Jim Gordon
Mac MVP

MVPs are not Microsoft Employees
MVP info
 
C

claude lepoivre

Hi Jim and all,

I bought a new iMac saterday and I'm running the evaluation version of "Microsoft Office 2004 Mac" and I experience the same problem. I was surfing on the net before I bought my first MAC and what I found is that it is sure that many many poeple does have the same problem, all other type of doc seems to be compatible, I found VLC very and some new codes for quicktime very usefull to WMV etc compatibility problems but I though that Microsoft powerpoint files created for PC should be compatible with Microsoft Powerpoint for MAC and as Jim said a program that would have some attributes not compatible on MAC should just disable this attribute like sound or other attribute but the reallity is that Powerpoint just crashes.

This is not a disk related problem, this is a bug of somethink that we need to install on top of Powerpoint in order to be able to handle all ppt/pps attributes.

By the way I tried OpenOffice and the same ppt files crashes both powerpoint and openoffice.
Strange isn't it !

I guess that this could be related to DirectX, sound format or something not compatible with the MAC.

So finally I should say that for people receiving many pps files jokes etc ... bying Powerpoint Office 2004 is useless in my eyes.

Thanks to everybody for the great answer on this site.

Claude
 
J

Jim Gordon MVP

claude said:
Hi Jim and all,

I bought a new iMac saterday and I'm running the evaluation version of "Microsoft Office 2004 Mac" and I experience the same problem. I was surfing on the net before I bought my first MAC and what I found is that it is sure that many many poeple does have the same problem, all other type of doc seems to be compatible, I found VLC very and some new codes for quicktime very usefull to WMV etc compatibility problems but I though that Microsoft powerpoint files created for PC should be compatible with Microsoft Powerpoint for MAC and as Jim said a program that would have some attributes not compatible on MAC should just disable this attribute like sound or other attribute but the reallity is that Powerpoint just crashes.

This is not a disk related problem, this is a bug of somethink that we need to install on top of Powerpoint in order to be able to handle all ppt/pps attributes.

By the way I tried OpenOffice and the same ppt files crashes both powerpoint and openoffice.
Strange isn't it !

I guess that this could be related to DirectX, sound format or something not compatible with the MAC.

So finally I should say that for people receiving many pps files jokes etc ... bying Powerpoint Office 2004 is useless in my eyes.

Thanks to everybody for the great answer on this site.

Claude

Hi Claude,

There are two QuickTime codecs that I like to install.

I like Flip4Mac and Perian.

Flip4Mac gives me the ability to view Windows Movie Player (wmv) files
in the free version of the product. If I were to purchase the deluxe
version then I could use QuickTime Pro to save in wmv format, which is
the best cross-platform format for movies, followed by AVI (with sound
not compressed).

http://versiontracker.com/dyn/moreinfo/macosx/28842

Perian gives QuickTime the ability to play Adobe Flash FLV files (the
ones you can get from YouTube) as well as many other formats.

http://versiontracker.com/dyn/moreinfo/macosx/30931

With Flip4Mac and Perian I seem to have the vast majority of file types
that people throw at me and QuickTime Pro has become my new best friend.

Now, about the crashes when you receive presentations. PowerPoint should
not crash.

There are two possible reasons for PowerPoint to be crashing. it could
be a bug within PowerPoint, or an attempt by malicious code to take over
your computer. It's probably not possible for you to tell which is the
cause for your crashes.

Malicious code can take control by crashing a program and putting your
computer into a state where it could be controlled remotely. It is often
spread by benign appearing email message attachments just like the ones
you have been receiving. Lucky for you that you have a Mac. It's hard
for such attempts to succeed on Macs (but not impossible).

Your Windows friends should be concerned. It's possible that there is
malicious code that is succeeding on their machines, but not on yours.
It's likely that the presentation has Active-X controls in it. Active-X
is often maligned as a security risk, although whether it really is or
not is openly debated.

So what should you do?

If you can, put offending presentations someplace on the web where they
can be downloaded (use your .Mac account, for instance). Get the URL of
the bad presentation so you can send the URL to Microsoft.

After you know the URL, try opening in PowerPoint the original way and
let PowerPoint crash. When the crash report dialog opens explain what
happened and then put URL of the offending presentation into the crash
reporting dialog box. That way the people at Microsoft and/or Apple can
take a look at what's causing the crash. You will have given them have a
sold way to reproduce the problem and all the system information they need.

With this sort of information available to the developers they can fix
the problem in an update so that PowerPoint won't crash your computer
will be safer from exploitation.

Thanks.

-Jim
 
C

claude lepoivre

Hi Jim and all,

Today I installed NeoOffice like I read in many forums, and now all ppps works fine sometimes I do not have the music but at least Neooffice doesnot crash like Office Powerpoint does.

So finally I bought a iMac for my father because he had too many troubles with his PC running windows XP and every week when I visit him I truned myself in "doctor PC" and I was tired to do that.

At home I'm running Ubuntu but I found Linux too complex for my 70 year old father, and I bought a iMac, this is a dream, just a dream after 3 days of experience on it and about 10 online lessons on some very good sites I've got everythink allright.

Imagine basically, the base MAC OS X with VLC and Neooffice with some extra install for the HP all-in-one printer, Skype, some extra software for the homebanking and some fine tuning into mail and safari and my father is happy, the system flies, the quality of the sound and the video are incredible etc ...

I think that my next problem is that I want an Apple too ! How long I going to resist ?

Many thanks for all people answering questions on forums.

Now I understand why we used to say "An apple a day keeps the doctor away" ;-)

Claude
 
A

Angela Billiet

Help,
I sent a note on the Apple Discussions forum regarding use of Microsoft Power point on a Macintosh and I was directed to this forum for help. I would like to create a slideshow of vacation photos, however whenever I try to add photos, the computer overheats and the scroll bar starts to blink which indicates that there is a problem.
I was taking an introductory powerpoint class when this occurred. The teacher said that I am using to much RAM and suggested that I reduce the size of the photos. (Not sure if she meant reduce the pixels)
 

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