previously functional Office 2004 now won't launch after Mac OS updates

[breadhead420]

Last night I installed Security Update 2007-006 (v1.0) and Mas OS X
Update (intel) (v 10.4.10) on my MacBook Pro (2 GHz Intel Core duo).
Now, I cannot launch any Office 2004 applications and cannot open any
of my files. Any advice?
Thanks, Mark

 

[Diane Ross]

Last night I installed Security Update 2007-006 (v1.0) and Mas OS X
Update (intel) (v 10.4.10) on my MacBook Pro (2 GHz Intel Core duo).
Now, I cannot launch any Office 2004 applications and cannot open any
of my files. Any advice?

You can try running the Apple Combo updater, but you might have to do an
Archive & Install.

You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.

Mac OS X 10.4.10 Combo Update (PPC)
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410combo
updateppc.html>

Mac OS X 10.4.10 Combo Update (Intel)

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410combo
updateintel.html>

More info on why applying the combo updater helps:

<http://www.entourage.mvps.org/troubleshoot/combo.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[CyberTaz]

Adding to what Diane offered - since you don't mention having done so - the
*first* addition I would offer is to run Disk Utility - Repair Disk
Permissions. It may not remedy the situation but it can't hurt.

For future reference, it's recommended that this utility be run both
*before* as well as *after* any OS X updates.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

Hi Mark:

I think first update contained an update to MS XHTML. Make sure that one
installed correctly -- if it didn't, that's your problem

It went in fine here -- but you DIDN'T want to hear that, right?

Cheers

Last night I installed Security Update 2007-006 (v1.0) and Mas OS X
Update (intel) (v 10.4.10) on my MacBook Pro (2 GHz Intel Core duo).
Now, I cannot launch any Office 2004 applications and cannot open any
of my files. Any advice?
Thanks, Mark

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[breadhead420]

Repair Disk Permissions did the trick. Thanks for your help.

 

[dkalai]

I just encountered the same problem and repairing disk permissions did
not work. I have all the same specs as Mark, who also had problems.
Is the ARchive and Install my only option? That makes me nervous. . .

Thanks,

Deena

 

[CyberTaz]

The first thing I'd try is: Go to the Apple site & download the appropriate
(PPC/Intel) 10.4.10 COMBO update & apply that, then repair permissions & see
if that sets things right. You might also poke around Apple Discussions &
see if there are any other suggestions there, but I'm afraid A&I is about
the only other option I know of if you don't have a backup to recover from.

If you need to go to the mat, post back for some suggestions folks may have
to make sure it goes as smoothly as possible.... But I'd suggest you post as
a new topic so it doesn't get lost in this old thread.

 

[Diane Ross]

I just encountered the same problem and repairing disk permissions did
not work. I have all the same specs as Mark, who also had problems.
Is the ARchive and Install my only option? That makes me nervous. . .

An ³Archive & Install² isn¹t bad. If you select to "Preserve User and
Network Settings", it¹s pretty painless.

As Bob suggested, try the combo updater first.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>