print dropping text in word2002

[Karma]

I have created some notices for our Business License Office that include a
city logo, the verbage for the amounts to be paid, and all other pertanant
information. I run a merge program that goes out to our master file and
determines which companies are up for renewal and which ones are in a
delinquent status.
When I have merged the data into the "form IE. renewal" it looks beautiful.
But if I change to view to "Print Preview" I lose all of the "TEXT" that I've
entered into the form.

I have saved, and saved and saved the form (without any live data in it),
but for some reason it is dropped. When I print them off of someone else's
pc it prints out correctly.

I'm assuming it is some setting in word that is turned on, but I can't seem
to find one.

Does anyone out there have any suggestions as to how I can correct this?

I'm getting ready to have our network people 'uninstall and re-install' word
back onto my machine.

Thanks for reading this and any replys are greatly appreciated.

 

[Terry Farrell]

Look under Tools, Options, Print and see what box options are checked. Maybe
the text is marked as hidden text.

 

[Suzanne S. Barnhill]

If you're merging data into form fields and the document is unprotected,
then Print Preview will update the fields, which will clear them. If it's
the static text you're losing rather than the form text, perhaps you have
"Print data only for forms" enabled (Tools | Options | Print)?