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Message: [QUOTE="John McGhie, post: 6902519"] File>Print enables you to select a printer. The "Print" icon on the toolbar sends a single copy of the document to "The last printer used". The last printer used is stored in EACH document. If you use File>Print... In a document, and then SAVE the document, the print icon should work in that document next time. If it doesn't then you have corrupt preferences that are not saving correctly. Are you on a network? If your network login script is replacing, or preventing writing to, your preferences, you cannot cure this problem. If you think you have corrupt preferences, do the full Scorched Earth fix. Note: You have to carry out all of these steps in sequence: don't assume that because you have already done a step you don't need to do it this time: if the problem is corrupt templates, they will re-corrupt each time Word starts until you fix the root cause. Although, the old files should no longer be present this time :-) This is the "Scorched Earth" fix. Whatever it is, if it's caused by Office, this should fix it. You need to do a full "Remove and Replace". Installing has no effect at all unless you first remove. 1) Track down all instances of pre-2008 Normal template on your computer, and drag them to your desktop. The file is called simply "Normal" and has no extension. 2) Run the Remove Office tool from </Applications/Microsoft Office 2008/Additional Tools/Remove Office> 3) Find and delete the file Normal.dotm. Unless you have moved it, it should be in ~/Library/Application Support/Microsoft/Office/User Templates/ 4) If the following files exist, Remove or rename them: ~/Library/Preferences/Microsoft/Word Settings (10) ~/Library/Preferences/Microsoft/Word Settings (11) ~/Library/Preferences/com.Microsoft.Word.plist ~/Library/Preferences/Microsoft/Office 2008 (the whole folder!) 5) Ensure that your copy of OS X is right up-to-date with the latest patches issued by Apple. Run Software Update until it finds nothing! 6) Now insert the CD and install Office 2008. 7) Then Repair Permissions with Disk Utility. 8) Now start Font Book and "Resolve Duplicates". Office installs some later versions of fonts already in place: you must get the duplicates out, or Word will crash. 9) Then re-install or reapply the 12.2.0 and 12.2.3 and 12.2.4 updates, in that order. 10) Repair permissions again. 11) Now shut down, wait for the power to go off, then re-start. This fires the Unix clean-up scripts. Now, if this doesn't fix it, I need a lot more information about your printer. I am wondering whether the printer is "moving around" somehow: maybe as a result of a dynamic IP address? Cheers -- The email below is my business email -- Please do not email me about forum matters unless I ask you to; or unless you intend to pay! John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer, McGhie Information Engineering Pty Ltd Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:john@mcghie.name [/QUOTE]

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