Print Preview cause Excel to crash

[Hall]

Whenever I do a Print Preview, 90% of the time, Excel crashes when I hit the
Close button or the Print button (which closes the preview). Typically, if
I click Next, the next page appears but with tightly condensed text in the
middle of the page. Printing, however, work fine.

By "crashing", I mean the mouse turns to an hourglass for about 5 seconds
and then I get the message box "Excel for Windows has encountered a problem
and needs to close...".

Excel version 2000.

Any ideas?

 

[Paul Cundle]

Your circumstances are a bit different, but the following is a quote from
Perry Lund who posted a solution to a similar problem last June. It may be
worth a try.

"It seems that the following toolbar file gets corrupted somehow (under
Windows 98SE). excel10.xlb is the file that gets messed up. Delete this
file. Fire up Excel again, which recreated the .xlb file anew, and the
freezing problem is gone."

Paul C,

 

[Dave Peterson]

Can you install a second printer driver (you don't have to have the printer
itself).

Then try print preview with that printer. If it works, I think I'd visit the
real printer's web site and get a fresh printer driver and reinstall that
printer.

 

[Hall]

I already have more than one printer driver installed.

I changed my default printer to see if that makes a difference. It made
none.

Any other ideas?

 

[Hall]

No "excel10" file was found.

Any other ideas?

Your circumstances are a bit different, but the following is a quote from
Perry Lund who posted a solution to a similar problem last June. It may be
worth a try.

"It seems that the following toolbar file gets corrupted somehow (under
Windows 98SE). excel10.xlb is the file that gets messed up. Delete this
file. Fire up Excel again, which recreated the .xlb file anew, and the
freezing problem is gone."

Paul C,

 

[Paul Cundle]

Other than following Dave's suggestion of reinstalling some printer drivers,
I'm afraid not. Sorry.

Paul C,
--

 

[Dave Peterson]

Maybe cleaning up your windows temp folder--it may not help, but it couldn't
hurt.

And excel10.xlb is used with xl2002.
If you want to follow the spirit of Paul's advice, maybe you should look for
*.xlb and rename it/them to *.xlbOLD (use windows start button|Find (or search).

Remember to look for hidden files and hidden folders, too.

(I wouldn't have guessed that it was *.xlb causing a print problem, but it may
be worth a shot.)

If it doesn't help, rename the *.xlbOLD's back to *.xlb.

=======
Do you use funny fonts? IIRC, there was a post about something crashing excel
and I think it was a corrupted Font file. (But I'm not too sure about that.)

And how about starting excel in safe mode:
close excel
windows start button
run
excel /safe

and test it out.

If that didn't help, maybe it's a windows display problem. Can you boot up
Windows in Safe mode (with a plain vanilla VGA video driver) to see if that does
anything different?

And if all of these fail, maybe it's time for a complete uninstall followed by
an install.

OFF2000: Utility to Completely Remove Remaining Office CD1 Files and
Registry Entries
http://support.microsoft.com/?kbid=239938

===
These were just guesses on what I'd try to eliminate. Good luck finding the
real culprit.