Print Queue Get Stuck with Office 2007

[jay.sultan]

I have not heard about this problem, but it has happened on two
different XP Pro machines as I moved them to Office 2007. So, I am
certain it is the move to Office 2007.

On each, they printed fine with office 2003 to my 3 different Hp
printers connected through different JetDirect devices (each has a
seperate JetDirect device, two of which are seperate devices and one
of which is built in the third printer). never had a single problem.

Six months ago, I installed Office 2007 on one machine. Immediatly,
the problem started. Print a document from any source (Office or
other, such as IE) and it would go to the Queue, it would say
"printing" and nothing would happen. Wait an hour of a day; it does
not matter. try to delete it from the Queue, it says Deleting but
again, nothin happens (no deletion, no printing).

The only work around I found was to stop the spooler and start the
sppoler (I set up a batch file to do this that I ran every time before
I printed). This worked about 95% of the time, but was a real pain.

I chalked it up to a bad install of windows or something and lived
with it.

Last week, I put Office 2007 on another XP Pro machine, a desktop in
the same network. The same problem started immediatly.

I am using HP's Install Network Printer wizard to set up the print
connections (it is the only thing I have found that will work reliably
with JetDirect), except for the HP 1320 (which ahs the jetDorect
integrated), which I did with the set-up CD.

This is really frustrating, all the more so because I do not see that
others are having the same problem. Any ideas?

 

[Bob Buckland ?:-\)]

Hi Jay,

Have you also installed local printer driver copies on the individual computers? Have you checked for updated HP drivers for your
printers?
Are these PCL drivers and if so are they PCL6 rather than PCL5?

Is Word 2007's option for Background printing turned on or off?

===========
I have not heard about this problem, but it has happened on two
different XP Pro machines as I moved them to Office 2007. So, I am
certain it is the move to Office 2007.

On each, they printed fine with office 2003 to my 3 different Hp
printers connected through different JetDirect devices (each has a
seperate JetDirect device, two of which are seperate devices and one
of which is built in the third printer). never had a single problem.

Six months ago, I installed Office 2007 on one machine. Immediatly,
the problem started. Print a document from any source (Office or
other, such as IE) and it would go to the Queue, it would say
"printing" and nothing would happen. Wait an hour of a day; it does
not matter. try to delete it from the Queue, it says Deleting but
again, nothin happens (no deletion, no printing).

The only work around I found was to stop the spooler and start the
sppoler (I set up a batch file to do this that I ran every time before
I printed). This worked about 95% of the time, but was a real pain.

I chalked it up to a bad install of windows or something and lived
with it.

Last week, I put Office 2007 on another XP Pro machine, a desktop in
the same network. The same problem started immediatly.

I am using HP's Install Network Printer wizard to set up the print
connections (it is the only thing I have found that will work reliably
with JetDirect), except for the HP 1320 (which ahs the jetDorect
integrated), which I did with the set-up CD.

This is really frustrating, all the more so because I do not see that
others are having the same problem. Any ideas? <<

--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*