print range setting not working in some Word Documents

[TomD]

We have several documents in Word (2007) where the print range settings do
not work: an empty print spool file is sent. In other documents the print
range setting works fine.

- specifying a page range does not work, printing all pages or current page
or selection works fine
- there is only 1 section, so it's not a section problem, specifying section
anyway (p14s1-p20s1) in page range does not help
- when I copy the contents to a new document, the problem remains
- when I copy the contents to a new document as unformatted text, the
problem is gone (but I do not want to remove all formatting)
- page range does not work printing to any printer, not even PDFCreator or
Microsoft XPS Document Writer
- I can see a print spool file spooling but it contains no pages so doesn't
actually print anything (1 blank page in XPS)

any help in solving this mystery would be greatly appreciated,

 

[TomD]

in reply to my own post:

have stripped everything out of this document, leaving a blank document of
34kb (standard 24kb for blank Word doc): still not able to use print range

have file to test if you want,
replicate: choose your printer, Pause printing and test printing w & w/o
page range in Pages box --> spooler will show number of pages for correctly
printed docs w/o Page Range, will show N/A for those printed w Page Range
(even if simply 1)

hopefully awaiting

 

[Mendel]

Did you ever get help? I have a document that totaly ignores my print range
request.

 

[Stefan Blom]

This might be document corruption. If the fix suggested by Tom D works, then
I'd say it's definitely a case of document corruption. If you worry about
having to reformat the document, try copying the contents except for the
final paragraph mark into a new document; that way, paragraph formatting is
preserved, and it usually clears the corruption (which is often stored in
the final paragraph mark).

 

[TomD]

No other help then what you see here. I believe what Stefan wrote to be
correct, it has to be some document corruption. As Stefan suggests you can
copy everything excluding the final paragraph mark and copy this into a new
document.This keeps formatting and solved the print range issue, at least for
my documents.

 

[Stefan Blom]

Thank you for the follow-up!