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This has to do with the mail format. If you go to Tools,
Options and then Mail Format you will see the type of
format you are using at the top of the screen. If this
is set to HTML, you will not see the icon on your
printout. You must be using Rich Text Format. (We even
had some users who had to change it to Rich Text Format
before creating the email in order for this to work.)
Options and then Mail Format you will see the type of
format you are using at the top of the screen. If this
is set to HTML, you will not see the icon on your
printout. You must be using Rich Text Format. (We even
had some users who had to change it to Rich Text Format
before creating the email in order for this to work.)