Printing envelopes dialog box goes to "Save as" and not printer ch

[Jay]

MS Office Home Student, Vista Home Premium. New occurance and wont go away.
When I go to print lables or envelopes, after I type in the address I select
print. The "Save as" dialog box comes up and asks if I want to save it as and
not the print box so I may select my printer. When I select "save" nothing
happens. The only other choice I have is to select cancel. Is there something
I have done without knowing?

 

[Jay]

I have found that I can print the envelope however I must "Add to document"
before I can print it and the print dialog box does not come up

 

[Suzanne S. Barnhill]

This will happen if the default printer has been set to fax software, the
Adobe PDF printer, or any other "virtual" printer that saves rather than
prints.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

 

[Jay]

Thank you,
HP drivers have in the past had some conflict and i was told to set the
default printer as anything other than HP as the default however their advice
didnt work for the reason I had given them. I had set it to MS XPS Document
writer and I have no fax software nor a PDF printer. I have never used the MS
XPS Doc Writer.
This issue just strated. I went to programs and repaired MS Office but the
condition continues

 

[Suzanne S. Barnhill]

The XPS Document Writer creates an image in the same way as the fax or PDF
printer. You need to select an actual printer, not a virtual one.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

 

[Terry Farrell]

What was actually recommended was to set the (say) XPS driver as the Windows
default but select the the HP driver from the Printer Name list when you
actually need to print. Then switch back to the XPS driver before you close
the Document and Word.

Terry Farrell

 

[Jay]

Thank you, I understand what you mean. I went back into the "Print" dialog
box to find a non HP printer. When I select find printer, an error message
comes up "The Actice Direstory Domain Service is currently unavailable" This
is also new and I am unable to find a different printer. What can I now do?

 

[Terry Farrell]

Active Directory is a Server error. I suggest getting your network admin to
come and look at that problem. It is possible that is somehow linked to the
HP driver bug: both the crashing and the new error could be a permissions
problem caused by the HP driver trying to access a prohibited area of the
server.

Terry

 

[Jay]

Thank you again, I am not on a network, this is my personal laptop

 

[Terry Farrell]

Wow. That makes the Active Directory error very perplexing. I have
absolutely no idea why this is happening.

Terry

 

[Jay]

Terry thank you again, I agree perplexing is sometimes an understatement. I
have resorted to making an HP printer my default printer to achieve my
immediate goal and it seems to work, for now. In the past my issue was that
when I uploaded my resume documents onto a web page MS word would lock up and
give me a variety of error messages. I was told by MS that it is aware of the
problem and blamed it on the HP driver/s. However if that is a known problem,
is it going to be repaired? If so is it going to be repaired in the Windows 7
new version which is now in Beta. Would this possibly have anything to do
with IE 8?

 

[Terry Farrell]

I have no idea what HP has planned, but seeing as this bug has been in some
of the HP drivers since the early beta of Vista and they haven't corrected
them yet, it is doubtful that they will ever do so. I don't think Win7 will
make any difference as the beta uses an almost identical engine as
Vistasp2/Server2008 and all the Vista drivers seem to work in Win7.

Terry