M
Mark
I have several computers in an office environment running
O2K SR-1 in an Active Directory domain. Over the last
couple of days (possibly after an automatically applied
critical update) when a user tries to print an Excel
spreadsheet to a network printer it reboots his/her PC.
They can print from other applications and even print a
printer test page. Also, if they select the network
printer as their default and just click the printer
shortcut (rather than ctrl-P or File > Print) everything
prints fine. Here is what I have tried w/o success:
- auto-repair the Office installation
- reinstallation of Office
- upgrade to SP3
- flash update the computer BIOS
- uninstall and reinstall the printer
- roll-back to a known working checkpoint
- uninstall all hotfixes applied in the last week
- create a new user profile
- update drivers (they were already running the most
updated driver)
Any assistance or thoughts would be MOST appreciated!
Mark
O2K SR-1 in an Active Directory domain. Over the last
couple of days (possibly after an automatically applied
critical update) when a user tries to print an Excel
spreadsheet to a network printer it reboots his/her PC.
They can print from other applications and even print a
printer test page. Also, if they select the network
printer as their default and just click the printer
shortcut (rather than ctrl-P or File > Print) everything
prints fine. Here is what I have tried w/o success:
- auto-repair the Office installation
- reinstallation of Office
- upgrade to SP3
- flash update the computer BIOS
- uninstall and reinstall the printer
- roll-back to a known working checkpoint
- uninstall all hotfixes applied in the last week
- create a new user profile
- update drivers (they were already running the most
updated driver)
Any assistance or thoughts would be MOST appreciated!
Mark