Printing from Office?

[skovsus]

Hi
I am wondering why I can’t print to one of my printers from Word and Excel
2003. I have one printer but it is set up as two printers in Windows printer
and fax settings in Windows XP. The first printer prints from tray 2 and the
second printer prints from tray 3. When I print Windows test pages from the
printers the papers are received from the right tray and it looks all right.
But I can’t print from the printer installed with tray 2 in Word and Excel
2003. I know that this printer settings normally don’t give any problems. I
have made the changes in Word under files/page settings/paper source so the
auto select is saved in NORMAL.DOT. It is weird because it doesn’t matter
what I print from Word and Excel for it always print to tray 3 even though I
manually pick another printer in Word or Excel. What do I do?

 

[Rob Schneider]

Something with the printer driver or settings you have chose which are
inconsistent. Surely not related to Word and/or Exce.

Since you have the driver installed in an unconventional way (two
printers for one printer), maybe take this opportunity to remove both
printers, then install again. Consider before doing this to use the
latest driver available from the manufacturer's web site.

Hope this is useful to you. Let us know.

rms

 

[skovsus]

Hi Rob
Thank you for your reply.

The printer driver is the newest that I found at the HP’ website and is
called: HP LaserJet 4050 Series PCL 6 to a printer called: HP LaserJet 4050
TN. In fact I have downloaded it more than one time and I have reinstalled
the printers a couple of times. I will try a second time to print from a
notepad document, but I am quite sure that I printed to the right printer the
last time I tried that.

 

[Rob Schneider]

It's something with the printer driver. Check out HP's support services
on this.

Hope this is useful to you. Let us know.

rms