Printing Graphics From Word 2008

[Legin]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Hi

I have reviewed all the threads on here re the above and nothing seems to work in this case.

I have a large document with lots of graphics, but the graphics will not print directly from Word 2008. However, if I create a PDF file at print time and then print the PDF file, everything is fine.

Can anyone suggest why this may be happening as new documents with some of the graphics print fine from Word - this document has been edited in Word 2007 as well as Word 2008. The document is saved as *.docx.

I am using Word 12.2.1 and a Brother DCP-9042CDN printer.

Many thanks.

Nigel

 

[CyberTaz]

I didn't find that Brother model listed in either the drivers included with
10.6 nor the list of drivers available for download:

http://support.apple.com/kb/HT1370

I'd suggest you visit the Brother site & check with them for availability.

 

[John McGhie]

Hi Nigel:

If the "Text" is printing but the graphics don't, just check
Word>Preferences>Print...

"Drawing objects" must be checked.

Use File>Print Preview... If you can see the pictures in Print Preview,
Word is good and the issue is elsewhere.

Make SURE that the printer selected in Word is the actual printer you are
using. If Word is still trying to send the document to the PC user's
printer, this could explain a few things

"Print Preview" sends the document to the OS X printing subsystem, then
displays the file that would otherwise be sent to the printer by OS X. If
you can see the pictures there, you can be sure they are making it to this
end of the piece of wire going to the printer.

If they don't print when they get there, as Bob says, investigate your
printer driver and the amount of memory in the printer. A laser printer has
to hold the whole image of each page in memory while it coats the drum. If
there is not enough memory in the printer, it will discard objects to make
the page fit (the old printers used to simply crash...)

By printing to PDF first, chances are the PDF system in OS X is discarding
quality from the pictures and sending a smaller print image to the printer,
hence avoiding the memory problem. You need about 64MB of memory in a laser
printer to print a full page in colour.

Hope this helps

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Hi

I have reviewed all the threads on here re the above and nothing seems to work
in this case.

I have a large document with lots of graphics, but the graphics will not print
directly from Word 2008. However, if I create a PDF file at print time and
then print the PDF file, everything is fine.

Can anyone suggest why this may be happening as new documents with some of the
graphics print fine from Word - this document has been edited in Word 2007 as
well as Word 2008. The document is saved as *.docx.

I am using Word 12.2.1 and a Brother DCP-9042CDN printer.

Many thanks.

Nigel

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[Legin]

Hi John

Yes I have done all of the suggestions regarding graphics not printing from previous threads on this site. I have re-set the printer system in OS X System Preferences and there is only one printer now installed. There are definitely 10.6 drivers for this printer available in 10.6.1, which is what I have installed.

If I create a new document and insert some of the same graphics into this document they print correctly from Word. However, if I copy the whole document and paste it into a new document they do not. Even the very smallest graphic is not printing.

The printer has 384MB of memory installed so there should be more than enough memory to print the graphics.

To make things interesting, in Print Preview, the graphics are displayed but when I go to Print and small image of the Page is displayed the graphics are missing.

Any other suggestions as this is a tender document!?

Thanks for your help.

Nigel

 

[John McGhie]

Hi Nigel:

Hmmm... OK, if they appear in Print Preview, we next need to enquire what
KIND of graphics they are? (What is the file format? What is the colour
standard?)

If these were EPS graphics, and you were printing to a non-PostScript
printer that does not have a PostScript emulator, that would explain it.

Is there an alternative driver for that printer that DOES provide PostScript
emulation?

Cheers

Hi John

Yes I have done all of the suggestions regarding graphics not printing from
previous threads on this site. I have re-set the printer system in OS X System
Preferences and there is only one printer now installed. There are definitely
10.6 drivers for this printer available in 10.6.1, which is what I have
installed.

If I create a new document and insert some of the same graphics into this
document they print correctly from Word. However, if I copy the whole document
and paste it into a new document they do not. Even the very smallest graphic
is not printing.

The printer has 384MB of memory installed so there should be more than enough
memory to print the graphics.

To make things interesting, in Print Preview, the graphics are displayed but
when I go to Print and small image of the Page is displayed the graphics are
missing.

Any other suggestions as this is a tender document!?

Thanks for your help.

Nigel

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[Legin]

Hi John

Further update - the document prints correctly from Word 2007 running in VMWare Fusion on my Mac but does not from Word 2008! I am suspicious of the watermark, although it does not seem to defined under Insert / Watermark. The way that it displays under the two versions is quite different in 2007 - it is on each page whereas with 2008 it only shows on the first page.

Nigel

 

[Legin]

Hi John

No they are PNG files. I am pretty sure that the issue must be related to the Watermark (discussed above) as if I right click the graphic I get a "Regroup" option, whereas if I go to another document which has the same graphic and no watermark there is no Group option at all. The graphics print correctly in this instance.

N

 

[Legin]

Latest update:

The document has a Section break between Portrait and Landscape. If I take the Section Break out so that the document is all in Portrait mode then all the graphics print. If I put it back in the graphics don't print. What gives!?

Nigel

 

[CyberTaz]

Hi Nigel;

Perhaps you would rather not hear it but if it prints fine from a VM but
not from the same Mac it's almost definitely a driver issue. Printing from a
VM uses the Windows driver for your printer, not the Mac driver. I believe
both Parallels & Fusion work similarly in that respect. SL 10.6.1 may very
well have supplied Mac drivers that weren't included in the original
release, but that doesn't mean that the new driver is bug-free. The fact
that the PDF works fine is further suggestive that the Brother driver isn't
right... If the problem were with the Word document the PDF would exhibit
the same or similar results.

As you've most likely read in the research you've already done, your
applications programs do not print anything. They simply call for the
service & hand the data off to the OS/Driver/printer. If other drivers are
doing the job without error the app & the doc must be in pretty good shape,
so by process of elimination the Mac Brother driver is odd man out

As to the Watermark:

Based on your description it sounds like the image actually wasn't inserted
as a Watermark but was inserted directly into the Header. Especially if it
was pasted there may be some degree of corruption to the image or to the
Section whose Header it was pasted into. If there's a difference in 2007 as
opposed to 2008, are you actually opening the exact same file from the exact
same location? Or do you have a 'copy' of the file on a Mac drive & another
'copy' on the VMWare drive? If the latter, it's possible that the 2 copies
may have started out as identical but perhaps one has been modified in some
way. That could cause the Header graphic to actually not exist in some
Section Headers of the document.

In the 2008 file go into the Header/Footer & physically check each Section's
Header/Footer to see if the graphic is really there. Also check the specs
for the H/F to see if something such as "Different First Page" or other H/F
settings have been modified.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Legin]

Thanks Bob

Yes you were right the Watermark was actually in the Header and Footer. Deleting this did not actually make any difference. The problem is that the graphics will print in a new document but not in the existing document.

As indicated in my last post the problem seems to be the Section Break - take this out and the graphics will print, put it back in, even with no content and they will not.

At least I can resolve the problem by creating 2 documents - one for each Section, but it would be nice to know why this is happening as I have wasted an awful lot of time on it!

Thanks to everyone for their help.

Nigel

 

[CyberTaz]

See if the information/methods here will help in uncorrupting the file:

http://word.mvps.org/Mac/DocumentCorruption.html

Regards |:>)
Bob Jones
[MVP] Office:Mac