Printing in Word - Print icon works, Printlink under File does not?

J

JulieMac

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

This is a weird one. I can print in Word by clicking the printer icon, but when I click File and then Print, Word crashes and prompts to send an error report.

Any advice?

Thanks!
 
C

CyberTaz

Hi Julie;

If this happens with more than just one document I'd suggest you download
the OS X 10.5.5 Combo Update from the Apple site & apply it, then run Disk
Utility - Repair Disk Permissions. The Combos are more comprehensive than
the updates furnished via Software Update & usually fix problems with OS
services such as this.

If it only occurs with one specific document there is most likely a file
corruption or font issue. Use the suggestions here for un-corrupting a
document in that case:

http://word.mvps.org/Mac/DocumentCorruption.html

If you still have a problem post back with complete OS & Office version
specifics as well as any additional details you can supply.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
D

Doug Nix

:

If you still have a problem post back with complete OS & Office version
specifics as well as any additional details you can supply.
Click to expand...

CyberTaz and JulieMac,

I'm having the identical problem. I'm running Microsoft Word X for Mac
Service Release 1 and have had zero issues with it until I upgraded to Mac OS
X 10.5.5. Now I experience the same issues that Julie does. Here are the
crash details:

Process: Microsoft Word [361]
Path: /Applications/Microsoft Office X/Microsoft Word
Identifier: com.microsoft.Word
Version: 10.1.7 (10.1.7)
Code Type: PPC (Translated)
Parent Process: launchd [159]

Date/Time: 2008-11-14 18:07:55.291 -0500
OS Version: Mac OS X 10.5.5 (9F33)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x6f3a2c21 0 + 1866083361

Thread 1:
0 ??? 0x800bc4a6 0 + 2148254886
1 ??? 0x800c3c9c 0 + 2148285596
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt +
202886
3 ??? 0x800ed6f5 0 + 2148456181
4 ??? 0x800ed5b2 0 + 2148455858

Thread 2:
0 translate 0xb815289e spin_lock_wrapper + 90594
1 translate 0xb816e8a7 CallPPCFunctionAtAddressInt +
84547
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 3:
0 translate 0xb8152b6b spin_lock_wrapper + 91311
1 translate 0xb817b608 CallPPCFunctionAtAddressInt +
137124
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 4:
0 translate 0xb8152c24 spin_lock_wrapper + 91496
1 translate 0xb817b31e CallPPCFunctionAtAddressInt +
136378
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813ce79 spin_lock_wrapper + 1981

Thread 5:
0 translate 0xb8152863 spin_lock_wrapper + 90535
1 translate 0xb816e79d CallPPCFunctionAtAddressInt +
84281
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813ce79 spin_lock_wrapper + 1981

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb813cfcc ecx: 0x00000000 edx: 0x6f2af950
edi: 0xb81d8794 esi: 0xb81d8770 ebp: 0x8080d180 esp: 0xb7fffacc
ss: 0x0000001f efl: 0x00010297 eip: 0x6f3a2c21 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.03
Args:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
/Applications/Microsoft Office X/Microsoft Word
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb011cd64, 0xb8152b6b)
0x00000000:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp :
+ 0
0x14bb2cd4: /Applications/Microsoft Office
X/Office/ShMem.bundle/Contents/MacOS/ShMem : _FWaitForConnection + 48
0x849481e4: No symbol
0x84971a30: No symbol
0x84971bb8: No symbol
0x954267dc:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x954267dc:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x96d7ae8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x96d92ac8 ctr: 0x96d92ab4
r00: 0x00000194 r01: 0xf0101840 r02: 0x00000000 r03: 0x0000000c
r04: 0xf01018d8 r05: 0xf01018d0 r06: 0xf0101d40 r07: 0x00000004
r08: 0x00000000 r09: 0x160a0930 r10: 0x00000000 r11: 0x14bb7850
r12: 0x96d92ab4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x009bac00 r30: 0xf0101998 r31: 0xf0101998

Thread 1: (0xb009ad60, 0xb815289e)
0x96d2c8c0: /usr/lib/libSystem.B.dylib : __pthread_cond_wait + 1260
0x95406e6c:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnConditionTimedRelative + 244
0x95406c40:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TSWaitOnSemaphoreCommon + 432
0x95438cb4:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TimerThread + 72
0x96d7ae8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp :
+ 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x96d2c900 ctr: 0x96ce94b0
r00: 0xffffffd9 r01: 0xf0080c90 r02: 0xa0b94924 r03: 0x00006003
r04: 0x00006103 r05: 0x00000008 r06: 0x13d7c5e0 r07: 0x00000000
r08: 0x00000001 r09: 0x00000001 r10: 0xf0080e48 r11: 0xa0b999dc
r12: 0x96ce94b0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xa0898c74 r21: 0x954e6a98 r22: 0x954e6a98 r23: 0x00000000
r24: 0x00000000 r25: 0x00000001 r26: 0xf0080e48 r27: 0xa0b9c3e8
r28: 0xa08a0bc4 r29: 0xa0b94924 r30: 0xa08a0bf8 r31: 0x96d2c3e8

Thread 2: (0xb0220d64, 0xb8152863)
0x9543aba4:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40
0x84972068: No symbol
0x954267dc:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x954267dc:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x96d7ae8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp :
+ 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9543abe8 ctr: 0x96ce94a0
r00: 0xffffffda r01: 0xf0203d60 r02: 0x160d52d0 r03: 0x00007803
r04: 0x000002d0 r05: 0x00000000 r06: 0x00000000 r07: 0xf0203af0
r08: 0x00000010 r09: 0x000f4240 r10: 0xfffffff3 r11: 0xa0b999e0
r12: 0x96ce94a0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x000afc80 r30: 0x00000000 r31: 0x9543ab88

Thread 3: Crashed (0xb7fffacc, 0x6f3a2c21)
0x1889d250: /System/Library/Printers/Libraries/libPPDLib.dylib :
_ppdAddIndLStr + 168
0x1889ea64: /System/Library/Printers/Libraries/libPPDLib.dylib :
_ppdGetValue + 160
0x188a0288: /System/Library/Printers/Libraries/libPPDLib.dylib : _parseOne +
3940
0x188a0648: /System/Library/Printers/Libraries/libPPDLib.dylib : _ppdParse +
576
0x188a14d0: /System/Library/Printers/Libraries/libPPDLib.dylib :
_ppdParseFile + 36
0x188a3540: /System/Library/Printers/Libraries/libPPDLib.dylib :
_ppdOpenCompiledPPDFromTicket + 220
0x1888c6a0: /Library/Printers/PPD Plugins/Lexmark
Finishing.plugin/Contents/MacOS/LexmarkFinishing : _Initialize + 396
0x17f350f4:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: _AskUserForFile + 8464
0x17f2b5bc:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: + 21948
0x17f2ba04:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: + 23044
0x17f2bca0:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: + 23712
0x17f2a324:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: + 17188
0x17f29084:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: + 12420
0x17f3bdd0:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: _AskUserForFile + 36332
0x17f40bb0:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: _AskUserForFile + 56268
0x17f3294c:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
: _PMPrivatePrintDialogMain + 320
0x9464ae50:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print : _PMSessionPrintDialogMain + 240
0x840bedc4: No symbol
0x84b58730: No symbol
0x84b57668: No symbol
0x84b55060: No symbol
0x84b445f0: No symbol
0x84adf26c: No symbol
0x84adef38: No symbol
0x8514d67c: No symbol
0x84c2a6d8: No symbol
0x84c3d9a0: No symbol
0x84c3db3c: No symbol
0x84addfe8: No symbol
0x84addaec: No symbol
0x84acc90c: No symbol
0x84075164: No symbol
0x840a9d3c: No symbol
0x7392902c: No symbol
0x84075164: No symbol
0x8407682c: No symbol
0x840a9fec: No symbol
0x840a9f1c: No symbol
0x840a896c: No symbol
0x848974a8: No symbol
0x848973ac: No symbol
0x963e6e2c:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
+ 1488
0x963e5fc4:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*) + 468
0x96402f28:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
0x840a94d0: No symbol
0x841c77ac: No symbol
0x841c6cec: No symbol
0x840a8938: No symbol
0x848974a8: No symbol
0x848973ac: No symbol
0x963e6e2c:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
+ 1488
0x963e5fc4:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*) + 468
0x96402f28:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
0x964163b0:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*,
void*) + 1852
0x963e7280:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*)
+ 2596
0x963e5fc4:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*,
HandlerCallRec*) + 468
0x96402f28:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
0x964e6918:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendTSMEvent + 196
0x96526464:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendUnicodeTextAEToUnicodeDoc + 960
0x964e4fa8:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _TSMKeyEvent + 1004
0x96437888:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _TSMProcessRawKeyEvent + 1928
0x96595058:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _HandleCompatibilityKeyEvent + 304
0x963e2350:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
: HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*,
void*) + 1640

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x1889d298 ctr: 0x96cea7d0
r00: 0x1889d250 r01: 0xbfff9b70 r02: 0x18930000 r03: 0x00000000
r04: 0xffff8000 r05: 0x00000000 r06: 0x0000faad r07: 0x00000000
r08: 0x0099f000 r09: 0x00000192 r10: 0x00000192 r11: 0xa08a1d04
r12: 0x96cea7d0 r13: 0x18090330 r14: 0x00000000 r15: 0x17f58dd0
r16: 0x187ebb60 r17: 0x17f5b47c r18: 0x17f5b47c r19: 0x17f5b47c
r20: 0x00000000 r21: 0x187ecc90 r22: 0x00000156 r23: 0x00ad2808
r24: 0x0000002c r25: 0xbfff9c08 r26: 0x00000004 r27: 0x00000000
r28: 0x00ad2814 r29: 0xffff8000 r30: 0x18930000 r31: 0x1889f338

Thread 4: (0xb019ed38, 0xb8152c24)
0x00000000:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp :
+ 0
0x8494835c: No symbol
0x84971d9c: No symbol
0x84971efc: No symbol
0x954267dc:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x954267dc:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x96d7ae8c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x14bb2e90 ctr: 0x96d7a290
r00: 0x00000193 r01: 0xf0182970 r02: 0x00000000 r03: 0x00000025
r04: 0xf0182ba0 r05: 0x00000206 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x001d1100 r10: 0x000eb020 r11: 0x14bb7864
r12: 0x96d7a290 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0xf0182ba0 r30: 0xf0182a50 r31: 0xf0182a50

System Configuration:
Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4
GHz, 2 GB
Graphics: kHW_ATIr600M76Item, ATI,RadeonHD2600, spdisplays_pcie_device, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88),
Broadcom BCM43xx 1.0 (5.10.38.9)
Bluetooth: Version 2.1.0f17, 2 service, 0 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: WDC WD5000AAKS-40TMA0, 465.76 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06A
USB Device: Keyboard Hub, Apple, Inc., high_speed, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, low_speed, 100 mA
USB Device: Apple Keyboard, Apple, Inc, low_speed, 100 mA
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: hub_device, high_speed, 500 mA
USB Device: ShuttleXpress, Contour Design, low_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
FireWire Device: unknown_device, unknown_value, unknown_speed
 

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