printing issues

[MarcR]

Version: v.X
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

Files created in Office v.X on my G5 print fine (word, excel and PPT) to all three printers in my office. One USB printer and two networked. Also, files created on other Macs and PCs and emailed to me printed fine.

Recently, any emailed office files sent to me will not print. These range from office 2008 Mac to PC office files. These were printing fine but now won't print at all. After clicking on print, the progress bar speeds across the screen and then nothing. I checked Page setup, printer selection in print dialog. Uninstalled Office suite and reinstalled it, deleted the printers and reinstalled them, and fixed permissions. I have resaved the files with different names, copied and pasted into new docs, and saved as lower versions of word to no avail. Nothing seems to help. However, if the file is started from scratch on the G5, they print.

Any thoughts on what might be causing this. This is happening to word, excel and PPT files and all from different users. There is no one common element in all the files. I originally thought a font might be the culprit but after doing some testing I don't believe that is the cause.

Any help would be greatly appreciated.

Thanks,
marc

 

[CyberTaz]

The one thing you don't mention: Have you checked the mrfr's web sites for
updated printer drivers? That's the #1 source of printing problems.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[MarcR]

Bob,
Did that, but thanks for the tip.

Marc

 

[CyberTaz]

Well, I'm not sure what to suggest specifically, but the fact is that
neither the documents nor the programs in which you issue the Print command
actually do the printing. They simply call for the OS print services, hand
the data off to the OS which passes it on to the printer. It's kinda like a
hotel doorman hailing a cab for you... if there are no cabs, or the cabs
won't stop, or the one that does stop doesn't get you where you need to go
it isn't the doorman's fault -- he's done his job

From what you describe it sounds like the data is "evaporating" somewhere
along the line after being handed off. Although you've already done most of
what's presented there this page & it's links may give you a leg up on the
situation:

http://word.mvps.org/Mac/CantPrint.html

 

[Bob Greenblatt]

Well, I'm not sure what to suggest specifically, but the fact is that
neither the documents nor the programs in which you issue the Print command
actually do the printing. They simply call for the OS print services, hand
the data off to the OS which passes it on to the printer. It's kinda like a
hotel doorman hailing a cab for you... if there are no cabs, or the cabs
won't stop, or the one that does stop doesn't get you where you need to go
it isn't the doorman's fault -- he's done his job

From what you describe it sounds like the data is "evaporating" somewhere
along the line after being handed off. Although you've already done most of
what's presented there this page & it's links may give you a leg up on the
situation:

http://word.mvps.org/Mac/CantPrint.html

Great answer! It also is not the Hotel's fault, or the Hotel owner's, nor
probably the manufacturer and distiller of the gasoline the cab is using.

 

[MarcR]

Bob and Bob,
Thank you for the replies.

It turned out that it was a bad font after all. Even though I thought I had eliminated that route, I tried it again and sure enough, I had a corrupt version of Arial. Deleted it and replaced it and everything started to print again.

Thanks again for the tips. It always amazes me how many different avenues you can go down when trying to fix something.

Marc