Printing problems in Entourage

[Andrew Martin]

I am having problems printing e-mail messages from Entourage - everything
prints very small - almost impossible to read.

I have reinstalled the printer drivers, deleted printer and entourage
preferences, reinstalled entourage - all with no luck.

This has happened to me previously on a PB G3, used in different locations
with separate printer drivers for each location and using OS X 10.2 and
Entourage v.X - one printer would print small but the others were fine.

Not long after this problem appeared on the G3, I upgraded to a G4
powerbook, running OS X 10.3 (now 10.3.5) and Entourage 2004. For some
reason the problem recently re-appeared and I have no idea why. I have
scanned newsgroups, knowledge bases and FAQ sites with no result - I assume
this is not a common problem.

Any ideas / suggestions would be very welcome.


Thanks,

Andrew

 

[Narendra]

Hi Andrew
You can try these following things
1.Are you using any font mamagement utilities such as Adobe Type Manager or
Suitcase? If so, try disabling such a utility and moving out all but
installed
System fonts and then print.
2.Try New Identity.
3.Have you tried using other fonts?

By any chance are you using Epson Printer?

Naren

 

[Andrew Martin]

Thanks Naren

1. No font management utilities being used

3. Using other fonts doesn't work

2. Creating a new identity seemed to fix the problem, however, I need to
import all of my messages, e-mail accounts (7!), folders and settings from
the old identity - can this be done and is it likely to also import the
printing problem as well?? Unfortunately, Entourage prompts to import from
Entourage 2001, Entourage X, but not Entourage 2004!!

No Epson printers being used - they are Brother, Ricoh & Apple Laserwriter
600.

Thanks for your help.

Andrew